Customer Service Sales

ROSHAUNNA ROBERTS

Dallas, Texas 404-***-**** 504-***-**** ***************@*****.***

SUMMARY

Personable and responsible Customer service representative with experience working in fast-paced

environments. Solid team player with great positive attitude. Energetic, reliable, and customer service

driven Associate with hands on experience and ability to quickly learn. Experience includes:

• •

Greeting Customers Sales

• •

Process Sales Resolve Customer Concerns

•

Transactions Account Verifications

• •

Vendor Intake Customer Service

• Balance Cash Registers

• Pricing Accuracy

• Maintain Store Appeal

PROFESSIONAL EXPERIENCE

RACETRAC PETROLEUM, Addison, Texas 10/2011 -2/2013

Customer Service/Cashier($9.00)

Duties included but not limited to directly working with customers to ensure their transactions were

completed accurately, maintaining store safety codes for customers and co-workers, processing

inventory requisites to corporate, loss prevention and team motivation.

• Directly providing customer service

• Assist with new hire in store training.

• Merchant/Vender liaison: intake and process orders

• Improve customer greeting procedures

• Generate positive store atmosphere

BABYLON, Memphis, TN 2010 - 2011

Financial Clerk – Customer Service($13.75/hr)

Assist customers with transactions, bill payments, check cashing, set up store credit accounts,

ensure customer and store safety.

• Handling large cash amounts

• Transaction verification

• New hire training

• Store cash balance

• Set up credit accounts

ROSHAUNNA ROBERTS

404-***-**** ***************@*****.*** Page 2

WILLIAM SONOMA, Memphis, TN 2009 - 2009

Warehouse – Picker/Packer ($9.25/hr)

Warehouse environment, processing store and online merchandise orders, retrieving, inspecting, and

preparing items for shipping.

Inventory Control

•

Maintained safe working environment

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Assist teammates with processing orders

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Team leader of 10 co-workers

•

JUST FOR YOU STAFFING, Memphis, TN 2007 – 2009

Warehouse –Picker/Packer ($8.00/hr)

Warehouse environment, processing store and online merchandise orders, retrieving and inspecting items

before shipping.

• Followed warehouse regulations

• Completed assigned task

• Assist with policies and safety procedures

EDUCATION

Diploma, General Studies 2007

Mitchell High School, Memphis, TN

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