Customer Service Administrative Assistant

Ashley J. Bruce

**** ******* **

443-***-**** *********@*****.***

CAREER OBJECTIVE

In pursuit to obtain a long-term position as a Guest Service Agent, preferably, with the Marriott. It is

here, where customer service and genuine hospitality will be thoroughly implemented. In this goal, it is with

great intent to matriculate to higher levels of opportunity, such as management. There my leadership skills are

vastly expressed.

HIGHLIGHTS OF QUALIFICATIONS

• Over three years of practical experience working in customer service, hospitality and front desk assistance

• Exceedingly experienced in greeting and assisting guests

• The ability to execute all task given in a timely fashion, effectively and efficiently

• Proficient in communicating to multi departments to ensure accuracy as pertains to guest

• Computer – MS Word, PowerPoint, Internet

• Fluent in English; speak some Spanish, and some Japanese

EXPERIENCE

[January 2011-May 2012]

Ira Aldridge Theater, Patron Services, Box Office Assistant, [Washington, DC]

Provide all guests with a positive first impression of the theater by offering superior,

individualized guest service, accurately operate the Vendini computer ticketing system to sell tickets for

events, problem-solve by effectively communicating with guests to locate and deliver will-call/guest list

tickets, provide information regarding events and facilities via face-to-face communication and telephone,

provide superior customer service to all internal clients, and assist with miscellaneous box office projects as

directed.

[October 2008-April 2010]

Howard University, Administrative Assistant [Washington, DC]

Greet guests, students and staff as they check in and out of the department for tours and registration. Assure

front desk is maintained at all times. Liaison with the administration and university officials for accepted

students; also provide students with information about, classes, class times, classrooms, professors, and

location of different buildings on campus for their scheduling. Receive and acknowledge important documents

such as transcripts, and other vital data. Answer phone calls and process transfers when needed.

EDUCATION

Howard University, Bachelor of Fine Arts: 2012

REFERENCES

Keri Williams Thelma DeNeal John Walton

KamiKazi Photos Howard University Cramton Auditorium

240-***-**** 202-***-**** 202-***-****

Ashley J. Bruce

SPECIAL SKILLS AND CAPABILITIES

• Excellent customer service skills • Strong problem solving skills • Positive, energized and

professional presence • Excellent written and verbal communication skills • Team player and results oriented

REFERENCES

Keri Williams Thelma DeNeal John Walton

KamiKazi Photos Howard University Cramton Auditorium

240-***-**** 202-***-**** 202-***-****

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