Manager Management
Resume:
JAMES D. LAGESSE
Keller, TX 76248
***.*******@*****.***
www.linkedin.com/pub/jim-lagesse/11/8a0/774
SUMMARY
A dedicated and resourceful healthcare operations manager with extensive
experience in production scheduling, safety, inventory control, OSHA,
engineering, environmental and regulatory compliance, Six Sigma, financial
management, and training and development. Maintain strong relationships
with clients and vendors to provide best care to patients. Proven aptitude
for hospital, ambulatory and physician practice environments. Possess
exceptional interpersonal skills, facilitating high-quality performance
from associates. An ambitious and cost-conscious producer seizing
opportunities to evaluate processes and implement solutions to improve
corporate operations. Led multiple project workstreams and performed
improvement practices with purchasing groups towards supply chain
optimization.
EXPERIENCE
Tim Santos Consultants, LLC, Fresno, California
Consultant, 2010-Present
Conducts a review of services and provides recommendations including,
benchmarking, cleaning standards, specific audit systems, development
of CQI standards. Reviews and updates policies and procedures.
Performs staffing analysis which includes cleaning frequencies,
labor budget, inventories, tasks, productivity and effectiveness,
leadership review, training policies, customer satisfaction and
cleaning schedule. Provides recommendations for floor care treatment
with detailed training for staff, development of a complete
chemical management and bloodborne pathogen program. Identifies root
cause analysis and corrective action procedures.
BOCA RATON COMPREHENSIVE CANCER CENTER, Boca Raton, Florida
Facilities Manager of Aptium Oncology, 2006-2010
Provided overall leadership for all aspects of the planning,
development and management of facilities including: short and long
term facilities planning, design and construction management including
all major building programs within the organization and other major
capital projects. Managed regulatory agency negotiations and approval
related to facilities. Led a team of professionals by providing
support services to maintain operations. Was accountable for
multimillion-dollar operating budget, management and coordination of
facility construction, repairs and building maintenance. Was
responsible for overall leadership and management of facility-wide
supply chain functions, including day-to-day procurement, tactical
vendor relationship management, vendor contract negotiations and
management, and financial and inventory management.
. Provided financial leadership to ensure achievement of monthly and
annual budget goals along with project budgets.
. Developed effective management team, which demonstrates
progressively stronger capacity to exceed desired operational,
financial, and quality goals.
. Used daily applications of SAP procurement and GHX processes.
. Experience negotiating with GPO's on purchasing goods and services.
. Decreased costs, improve margin and operational workflows by
addressing people, processes, and technology.
. Streamlined ordering processes and inventory control, resulting in
17% cost savings through reduction in inventory over three years.
Created and implemented processes improving support to frontline
staff, resulting in 13% increase in productivity.
. Negotiated contract for medical waste removal, resulting in $25,000
per year savings, improving service and maintaining compliance.
Renegotiated housekeeping contract without affecting service,
ensuing a $20,000 per year savings.
. Provided operational leadership to areas of responsibility and
oversight of consultants/contractors.
. Developed and implemented relevant policies and best practices for
areas of responsibility to support innovative, cost effective and
highly differentiated delivery of services.
. Formed and implemented safety, facility and equipment procedures,
ensuring compliance with regulatory agencies, including Joint
Commission, OSHA and Department of Health and Human Services.
. Generated and implemented safety procedures, inspection program and
education-awareness program, reducing employee injuries by 11% in
three years.
KAISER PERMANENTE, Sacramento, California
General Manager of Environmental Services, 1999-2006
Supervised team of 140 employees and five managerial staff in five
locations providing primary care, dermatology, endocrinology,
orthopedic, neurology services, pediatrics, women's health, emergency
services and complementary medicine. Responsible for staff training,
evaluation, scheduling, labor relations and compliance with company
and regulatory policies. Acted as member of environmental council,
injury prevention program and systems of safety.
. Designed updated job descriptions to clarify staff roles and
improve effectiveness.
. Maintained employee competency in accordance with California Code
Title XXII, Joint Commission, OSHA and Department of Health and
Human Services.
. Achieved zero Type Is in Joint Commission findings issued for areas
of responsibility for inspections.
. Systemically categorized and improved opportunities for waste
reduction and removal, and enhanced patient care and departmental
operations.
. Participated as member of Six Sigma project to streamline
efficiency for department operations.
MARIAN MEDICAL CENTER, Santa Maria, California
Manager of Environmental Services, 1997-1999
Led team of 75 employees and two supervisors in two locations,
providing primary care, cardiac intensive care, major trauma and
emergency services in 225-bed acute and long-term care facility.
Implemented processes to monitor internal and external environmental
conditions, providing reasonable safeguarding of assets and
reliability of financial information and compliance with laws and
regulations. Participated in group processes, identifying problems
and developing resolutions by utilizing supply budget management
system controlling cost and overuse. Provided cost savings and
ensured meeting patient needs through distribution system.
. Maintained operations and employee educational competency in
accordance with California Code Title XXII, JCAHO, OSHA, and
Department of Health and Human Services.
. Increased service levels and improved quality.
. Provided representation on quality process improvement and
contingency budgeting committee.
EDUCATION
UNIVERSITY OF PHOENIX, Sacramento, California
M.A., Organizational Management, 2005
B.S., Business Administration, 2003
AllAn Hancock College, Santa Maria, California
A.S., Environmental Technology, 1999
AFFILIATIONS
American Society of Healthcare Engineers (ASHE), 2006-2008
International Board of Environmental Health and Safety (IBOEHS), 2008-
current
American College of Healthcare Executives, 2006-2008
COMPUTER SKILLS
Microsoft Office (2007 and 2010)
SAP
Global Healthcare Exchange (GHX)
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