Trina Pivonka
Bronx, New York 10458
************@*****.***
Profile:
Strong communication and interpersonal skill, very organized with ability
to multitask and to work independently or as part of a team and a motivator
Experience:
Customer Service Associate
. Check to ensure that appropriate changes were made to resolve
customers' problems
. Referred unresolved customer grievances to designated department for
further investigation.
. Resolved customer service or billing complaints by performing
activities such as exchanging merchandise, refunding money, and
adjusting bills.
[Moved Toward a better opportunity]
Independent Sales Representatives
. Conferred with customers by telephone or in person to provide
information about products and services,
To take or enter orders, cancel accounts, or to obtain details of
complaints
. Kept records of customer interactions and transaction recording
details of inquiries, complaints, and comments, as well as actions
taken.
. Determined changes for services requested, collected, deposits or
payments, or arranged for billing.
. Compared disputed merchandise with original requisition and
information form invoice, and prepared invoices for returned goods
[Move to a different State]
Parent Outreach Liaison
. Sat on a committee for special needs children
. Conducted conference with parent explaining their rights and the state
regulation programs that their child would be participating in
. Participated in mediation hearing when parents were unhappy with the
committee decision for their child education
[Moved to a different State]
Preschool Lead
. Prepared and executed appropriate lesson plans conforming to RIELS
. Worked with therapeutic services to help integrate special needs
children
. Provided direct supervision to a class containing 15-25 children
. Helped attain state approval in Pre-K classroom
[Took a leave of medical absence]
Employment:
Love 4 All Daycare
Providence,RI 02907 [03-10-2005 - 03-18-2011]
Filene's
Warwick,RI 02886 [06- 9- 2004- 03-05-2005]
Avon
Jamaica,Queens 11432 [01-10-1998- 06-02-2003]
Parent Member
Jamaica, Queens
[01-20-1998- 06-02-1998]
Education:
Diploma
Brandeis High School Annex New York, NY [06-30-1989]