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Customer Service High School

Location:
Bronx,NY, NY, 10458
Salary:
Open
Posted:
March 14, 2013

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Resume:

Trina Pivonka

**** ***** ****** #**

Bronx, New York 10458

***-****

************@*****.***

Profile:

Strong communication and interpersonal skill, very organized with ability

to multitask and to work independently or as part of a team and a motivator

Experience:

Customer Service Associate

. Check to ensure that appropriate changes were made to resolve

customers' problems

. Referred unresolved customer grievances to designated department for

further investigation.

. Resolved customer service or billing complaints by performing

activities such as exchanging merchandise, refunding money, and

adjusting bills.

[Moved Toward a better opportunity]

Independent Sales Representatives

. Conferred with customers by telephone or in person to provide

information about products and services,

To take or enter orders, cancel accounts, or to obtain details of

complaints

. Kept records of customer interactions and transaction recording

details of inquiries, complaints, and comments, as well as actions

taken.

. Determined changes for services requested, collected, deposits or

payments, or arranged for billing.

. Compared disputed merchandise with original requisition and

information form invoice, and prepared invoices for returned goods

[Move to a different State]

Parent Outreach Liaison

. Sat on a committee for special needs children

. Conducted conference with parent explaining their rights and the state

regulation programs that their child would be participating in

. Participated in mediation hearing when parents were unhappy with the

committee decision for their child education

[Moved to a different State]

Preschool Lead

. Prepared and executed appropriate lesson plans conforming to RIELS

. Worked with therapeutic services to help integrate special needs

children

. Provided direct supervision to a class containing 15-25 children

. Helped attain state approval in Pre-K classroom

[Took a leave of medical absence]

Employment:

Love 4 All Daycare

Providence,RI 02907 [03-10-2005 - 03-18-2011]

Filene's

Warwick,RI 02886 [06- 9- 2004- 03-05-2005]

Avon

Jamaica,Queens 11432 [01-10-1998- 06-02-2003]

Parent Member

Jamaica, Queens

[01-20-1998- 06-02-1998]

Education:

Diploma

Brandeis High School Annex New York, NY [06-30-1989]



Contact this candidate