Assistant Customer Service/ Administrative Marketing
Resume:
Roxanne Prokes
Lawrenceville, GA 30043
**********@*****.***
HIGHLIGHTS OF QUALIFICATIONS: Public relations experience, acclimate quickly to any business environment with several years experience in the hospitality, marketing, insurance brokerage, medical and construction industries.
TECHNICAL/ADMINISTRATIVE EXPERIENCE: Knowledgeable of word-processing programs using Microsoft Word basic experience with Excel, Lotus Notes and equipment management software. Aptitude for quickly learning new software. Prepared a variety of construction documentation, convention contracts for Marriott Hotels, profit and loss statements; marketing plans, progress manuals, client proposals, statistical analysis reports; employee scheduling and payroll; edited employee newsletters, composed general correspondence and meeting minutes.
COMMUNICATION SKILLS: Able to handle confidential, sensitive and critical issues. Provide excellent customer service, establish and maintain credibility and interpersonal relationships with diverse group of individuals (e.g., business leaders, colleagues and staff at all levels). Incorporate interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals. Expert organizational and planning skills; attention to detail; productive without compromising quality.
Ability to work under pressure to meet deadlines while managing internal customer expectations and resetting accordingly. Set and balance short- and long-term priorities and remain focused within a rigorous, fast-paced and dynamic environment. Effective project management skills and ability to manage multiple projects and tasks simultaneously. Commitment to ethics, honesty, integrity and credibility. Solid ability to effectively take action to solve problems while exhibiting sound judgment and successful stress tolerance
Employment
2005-2012: Left workforce to care for disabled relative who was involved in a critical car accident. Provided home health care support.
August 2000 - August 2005
St. Mary’s Medical Center
900 E. Oak Hill Avenue
Knoxville, TN 37919
865/545-8000
Biomedical Engineering and Diagnostic Imaging Administrative Assistant
Purchasing assistant for 7 Biomedical technicians covering 3 area hospitals. Outsourced parts saving the department thousands of dollars annually staying under budget; processed all invoicing, bought and sold used medical equipment; used spreadsheets to track all outside vendor service agreements, met with contracted vendors for renewal proposals, including follow up of all vendor preventative maintenance inspections, ECRI alerts, JACHO updates, data entry of service work orders, monthly reporting of productivity, lost or damaged equipment, incident reporting, updating of department policies and procedures, general office duties including dispatch of inside service calls and outside vendor repairs for all departments including nuclear imaging (6 rooms),cancer radiation department (3 rooms) general radiological rooms (10) including ER, heart cath, MRI (3 rooms), CT Scanners (4 rooms), ultrasound, portables, sterile processing, surgery and general floor calls including intercall systems and paging systems. Assisted temporary Director in preparation of operational and departmental budgets and assumed all administrative duties while a new Regional Director was chosen for 9 months.
1998 to August 2000
Office Team
1111 North Shore Drive NW
Knoxville, TN 37919
Various temporary secretarial assignments including St. Mary’s Medical Center, Freightliner, construction companies and Wendy’s Corporate Center.
1996 to 1998: Staffing Solutions 8331 E Walker Springs Lane, Knoxville, TN 37923 Temporary agency position which lead to full employment with Association of University Radiologists-Knoxville, TN Transcription of radiological reports and coded claims with multiple ICDD9/CPT codes for large Association of University Radiology group.
1980 to 1996 – Senior Marketing Secretary - Marriott Hotels 3years; Marketing Secretary - Humana – 3 years; Trainer – Norrell Temporary Services 2 years; Underwriter/Group Health Insurance Sales – United States General Brokerage 4 years
Construction Secretary - Turner Construction (Children’s Museum Project in Chattanooga, TN) 2 years; various temp agency positions.
Education
1991 – 1993
Seminole Community College, Sanford, Fl – Physical Therapy Assistant 63 Semester credit hours GPA 3.4
Military Status Veteran US Army
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