Customer Service Data Entry
Resume:
Marc Hawthorne
@GMAIL.COM
MCHAWTHORNE1
Motivated, personable business professional with various skills in dealing with
people with a proven track record of managing multiple projects while quickly
mastering current systems. Diplomatic and tactful with professionals and non-
professionals at all levels. Poised and competent with demonstrated ability to
easily transcend cultural differences.
CITY OF GRACE- (Member Services) (HOUSTON, TX)
October 2011-2013
• Provide customer service through phone and personal interaction with customers,
students and constituents.
• Developed on-the-job training programs, classes and curriculum.
• Contributed to overall maintenance and production of community services.
• Conduct small and large group training sessions on leadership techniques and
counseling.
• Provide guidance for people undergoing difficult or transitional periods in their life.
• Regular training sessions to build moral.
• Performed group counseling for spiritual enhancement
SUPER SHUTTLE (Franchise Manager)
September 2010 – 2011
• Drive passengers to and from various destinations.
• Complete necessary reports and entry of daily activity for various trips.
• Manually process a portion of payments for cash and credit card payments.
• Structure and manage workflow for daily driving routes.
• Ensured customer satisfaction by timely pickups and drop-offs
• Focused on customer service by luggage pick up, and providing absolute comfort
while in transit.
• Handled customer inquiries, complaints, billing questions, while calming angry
passengers.
CITY OF GRACE (Las Vegas, Nevada)
Oct. 2004 – Sept. 2010
• Chief Executive/Operating Officer
• Structure and implement new departments ensuring sound practices and competent
flow.
• Implement systems to ensure customer service, through weekly member calls, home
and hospital visitations, and financial/material assistance.
• Develop infrastructure that builds long term loyalty by partners and organizational
affiliates.
• Authored professional correspondence to donors and potential customers.
• Assisted with new member training including company policies, services, and various
operations.
• Design a series of classes for local community, affiliated associations and businesses.
• Conduct small and large group training sessions on leadership techniques and
counseling.
• Lead strategic campaign planning incorporating all aspects of a community campaign;
including organizing, research, communications for both community and political
engagement.
• Create special promotions, write and design structure of television and radio
broadcast promoting and advertising the organization.
FULL HARVEST INTERNATIONAL Los Angeles,California
August 2000 – September 2004
• Oversee program development for special projects, services and programs.
• Build rapport, listen, clarify and manage conversational flow.
• Manage upset customers, conflicts and challenging situations.
• Focused on attaining high customer service among organization partners, through
weekly calls, visitations, one on one counseling, and financial/material assistance.
• Assisted with supervising and motivating staff and constituents.
• Organized and directed participant flow for conferences, meetings and events.
• Maintained administrative records including approval and data entry of new members
for senior level groups and fellowships.
• Supervised special operational teams and groups including scheduling of staff,
organizing work flow and overseeing the completion of jobs.
California State University of Long Beach
• Responsible for stocking, order fulfillment and loading.
• Sales – Promote and sale merchandise, maintain proper stock and order processes
• Packed and unpacked incoming and outgoing freights.
• Perform data entry work for stocks in the warehouse.
• Assembled, sorted and arranged goods utilizing maximum space.
• Responsible for quality control of products and goods stored in the warehouse and
made sure that they were not damaged.
• Responsible for transferring goods from the warehouse to the main floor in an orderly
and timely fashion.
• Provided customer service through polite greetings, answering questions and lifting
and handling products for customers as to create a pleasant shopping experience.
-Education
CALIFORNIA STATE UNIVERSITY OF LONG BEACH Long Beach, CA (1991 – 1993)
LIFELINE SCHOOL OF MINISTRIES – Pasadena, CA (1995 – 1997)
Contact Information-
Marc Hawthorne
aboo7q@r.postjobfree.com
Contact this candidate