Customer Service School

SHAKEYA V. EDMONDS

*** **** *** ******, *** York, NY 10026 ? 646-***-**** ?

*********@***.***

EXPERIENCE

May 2007 - January 2011

Greyhound Lines, Inc. New York, NY

Customer Service / Floor Representative

. Facilitated drivers with the loading and unloading of passengers along

with assisting said passengers with embarking and disembarking the buses

at the Port Authority Bus Terminal

. Providing customers with answers to questions pertaining to arrivals,

departures, schedules and terminal information relative to Greyhounds

transportation status.

. Making sure that passengers have securely acquired their personal

belongings upon arrival to the terminal.

. Prepared schedules for the porters and other assigned agents for customer

services.

. Build manifests of passengers that may be entering the Canadian Border.

. Confirmation of reserved seat counts.

August 2002 - May 2007

Greyhound Lines, Inc. New York, NY

Snack & Wheels Cashier / Counter Person

. Greeted customers upon entering establishment and answered customers'

inquiries about food or merchandise.

. Handling of monies from customers that have purchased food or

merchandise.

. Provisions of monies in cash drawers at the beginning of shifts for daily

transactions.

. Maintained concessions stand in Port Authority Bus Terminal area.

July 2001 - May 2002

Summer Youth Employment, New York, NY

Youth Counselor

. Worked with children aged 6 - 14 as recreational counselor during the

summer months.

. Supervision of up to 6 children at a time when on group trips to parks

and other recreational facilities.

. Worked with young children during the after-school hours through-out the

school year.

. Tutored students and helped with homework assignments.

. Conducted dance classes for young girls during the after-school period.

EDUCATION

CUNY - Hostos Community College - 9/2009 - Present

Pursuing an A.A. in Criminal Justice

Expected graduation: June 2013

SKILLS

Proficient in Microsoft Word & Excel, customer service, communication and

interpersonal skills.

REFERENCES

Available upon request

Contact this candidate