Customer Service High School

SHAWN J. PERRY

Lawrenceville, GA ***** • 678-***-**** • ***********@*****.***

OBJECTIVE

To secure a position with a well established organization with a stable environment that will lead to a lasting

relationship.

PROFESSIONAL EXPERIENCES

07/2010 to 11/2011

Parkwood LIving Center– Snellville, ga

Environmental Services

General cleaning of all resident rooms, floors, hallways and common areas.

Sweep, mop, and buff all tile floors

Wash, dry, fold and delivery linen to the resident rooms

Identify resident linen and clothes by labeling unit number on name tag.

Deep clean and change beds.

Wonderland Day Center – detroit, mi 09/2005 to 10/2009

Child Caregiver

Help with activities such as art, dance, music, storytelling and acting games.

Attend children’s basic needs and build self esteem.

Prep, cook and serve nutritious meals and snacks.

Introduce scientific and mathematical concepts, improve social skills.

Caring for infants and creative play

CompuCredit– Atlanta, Ga 12/2003 to 08/2005

Mailroom Clerk

Perform shipping and receiving of merchandise and process incoming and outgoing mail.

Communicate effectively with all levels of personnel including external contacts.

Prepare mail for sorting and organize batches of mail.

Maintain a variety of accounts and perform customer service duties.

Input 100 batches a day of returned mail and update customer information on accounts.

Changed addresses and handled returned checks.

Receive ship, log and deliver incoming and outgoing packages.

verizon wireless– Alpharetta, Ga 08/2002 to 12/2003

Operations Support

Activate and deactivate cell phones.

Created monthly reports in Excel spread sheets.

Directed calls to the proper authority, solved problems as needed relating to customer bills.

Answered customer inquiries, researched and tracked switch problems.

Created a cost detail report on several vendors.

Moved cell numbers from one account to another using Vision software.

SKILLS AND ABILITIES

• Windows 2011 and NT • Word 2003 2010 • AS400

• Excel • PowerPoint • Problem Solving

•Vision Software and Adobe Acrobat Reader • Customer Service •

Employability Skills

EDUCATION

First Aid/CPR/Fire Safety Certificate, Lawrenceville, GA, 30045, 2012

Essential Workplace Skills Certificate, Oakland Community College – Royal Oak, MI, 2007

Fashion Design Certificate, Oakland Technical School – Royal Oak, MI, 1998

Oak Park High School, Oak Park, MI, 1998

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