Quality Assurance Engineer
Resume:
Oganes Keklikian
*** ****** *****, **** ****, CA 94015
******@***.***
EXPERIENCE
Guardian Life Insurance Company of America 12/15/2012 -
Present
Financial Representative
Interview prospective clients to obtain data about their financial resources and needs, the physical
condition of the person to be insured, and to discuss any existing coverage. Seek out new clients and
develop clientele by networking, and generate lists of prospective clients. Attend meetings, seminars, and
programs to learn about new products, skills, and services. Calculate premiums, and establish payment
method. Call on policyholders to deliver and explain policy, to analyze insurance program and suggest
additions or changes, or to change beneficiaries. Explain features, advantages and disadvantages of
various policies to promote sale of insurance plans.
HydroNovation 8/15/2012-10/15/2012
Assembler1
Aided in the assembly, building, and fixing of new water filters.
Hearst Corporation – First Data Bank 1995 - 2008
Quality Assurance Engineer/Quality Assurance Supervisor
Supervised, coached, and managed a group of seventeen Programming Analysts as well as the Quality
Control Department, increasing overall productivity throughout the company. Efficiently wrote
customized programs for pharmacies using Oracle, PL/SQL, PL1, COBOL, JCL languages. Reduced the
number of production errors from 450 to 2 errors a year. Reviewed and analyzed the pharmaceutical
database, and created SPC (Statistical Process Control) reports for senior executives. Collaborated with
the database center and editorial department in order to monitor efficient production throughout the
Quality Control Department. Addressed pharmacy database issues by debugging and completing quality
control audits of database processes, ensuring that their programming changes and updates were working
properly. Created and maintained numerous production and development libraries. Consistently met all
critical deadlines, and prioritized daily activities to maximize staff productivity. 24 hour On-Call support.
Canada College 1991 - 1995
Paralegal/Research Assistant
Researched legal issues and prepared statistical reports for San Mateo City and County. Completed an in-
depth project design to increase government revenue for City and County of San Mateo
SKILLS & KNOWLEDGE
Fourteen years of extensive, widespread experience as a Quality Assurance Engineer
Efficient in supervision and communication with quality assurance team, ensuring productivity and error
reduction in quality assurance engineers
Proven record in reviewing and debugging database and programming language as well as program
changes and system updates
Fluent in programming languages such as Oracle, PL/SQL, PL1, JCL, WYLBUR, OS/OS2, TSO
Experienced in statistical process control reports as well as policy and procedure development
Proficient in Microsoft Office Suite
DEGREES & CERTIFICATES
Accident, Health, and Life Insurance Agent – License # 0H46116 Resident Insurance Producer
AA Degree in Computer Science – College of San Mateo, San Mateo, CA
Programming Certificate – Computer Learning Center, San Francisco
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