Customer Service Manager

Ken Lipowski

**** *. ******** *** #** Saline, MI 48176 • *********@*******.***

Process Engineer/Production Manager

Over 10 years’ experience in Plastics, Management and Engineering, displaying immediate adaptability to be acclimated into new positions, achieving personal and company goals in mixed and integrated markets.

CORE COMPETENCIES

• Management • Injection Molding/Plastics • PPAP Process/Setup

• Lean Processes • Microsoft Word/Excel • 5S/ISO Certifications

• Processing/Troubleshooting •Scrap/Cost Reduction • Die Setting/Maintenance

PROFESSIONAL EXPERIENCE

PLASTECHS INC Saline, MI 2004 – Current

Production Manager/Process Engineer/Die Setter, 2/2004- Present

• Hired in as an Operator and promoted to Die Setter within 6 months. Promoted to Process Engineer within 2 years. 2009 I was promoted to Production Manager.

• Managing and supporting 50+ employees including Production, Quality and, Maintenance departments.

• Implementing Lean standards and 5S.

• Completed weekly payroll (time cards), scheduling, training, disciplinary, vacations. Maintained priority list of machines and mold changes daily.

• PPAP all new tools to setup production worthy long term processes, capability studies, material selection and secondary processes, insert changes, insert molding, over molding, operator instructions.

• Training Operators, Die Setters, Supervisors, Shipping and Receiving Personnel.

• Knowledgeable in raw materials from abs, nylons, acetels, rubbers, polycarbonates, polyethylene, polystyrene and additives such as UL flame retardants, UV protectants, fillers, glass, etc…

• Maintaining customer satisfaction quickly and effectively addressing any quality issues and indentifying root cause.

• Effectively maintaining project system including; quoting tool repair, engineering changes, material samples, design issues and, cost reduction. Working with customers and tool shops for a seamless transition of tool transfers and repairs.

• Continuous improvements for machine and labor utilization. Training and overall work flow from raw materials to product shipment.

• Established lean and effective machine and mold maintenance programs.

Kens Handyman Services LLC Las Vegas, NV 2001 – 2003

Owner/Handyman, 08/2001-12/2003

Full line of residential services offered including full remodels, plumbing, Electrical, finish carpentry and, appliance repair.

• Due to the booming real estate market at the time the business quickly developed and became successful. We offered a full line of services including; plumbing, electrical, remodels, appliance repair, finish and rough carpentry.

• Main source of clientel came from real estate agents selling/buying houses and punch list to meet code to release house to a seller/buyer.

• Quickly establishing a regular client base from word of mouth, without any public advertising due to timely and satisfactory work.

• Established a client base covering routine weekly, monthly and yearly inspections and maintenance of appliances, water purification systems and any other problematic areas requested by clients.

• Outstanding customer service as I was very driven and confident in maintaining a positive and professional relationship with clients.

• Monitored and received positive feedback from 99% of clients measured by the success of call backs for additional work and, lack of call backs due to unsatisfactory work performed.

• Became very successful in the community and profitable. Due to a family emergency I returned to Michigan and sold client base, with their approval to an existing handyman service.

Maintenance Technician, 06/1998-07/2001 Las Vegas, NV

• Maintained an Apt community of 200; 1 and 2 bedroom apt. unit’s including interior and exterior. Work included but was not limited to hvac, plumbing, electrical and, appliance repair. Scheduling and quoting any outside contractors for lawn care, major plumbing repairs, insect control and, road repairs.

• Complete customer service fielding calls for repairs/problems scheduling work orders and completing all repairs and requests within a manageable 48 hrs in a satisfactory condition.

Commercial Construction Manager, 06/1996-03/1998 Las Vegas, NV

• Managed and Estimated commercial insulation and fireproofing projects ranging from $100,000 – 3.5 million

• Awarded and Managed jobs such as Venetian, Bellagio, Paris and, Aladdin Casino and Resorts and Las Vegas blvd.

Additional knowledge and Hobbies

• Wood working

• Small engine repair/rebuild

• Graphic design

• Successfully founded, sold and marketed the business locally through networking events. Collaborated with other local

• RC airplanes and helicopter

Personal and Professional References available.

EDUCATION

1 year General Studies, Washtenaw Community College, 2002

Mig/Tig/Arc Welding Certificate, Washtenaw Community College, 2005

Skillpath Seminars, “Becoming an Effective Leader”

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