Manager Sales

Location:

Kolkata, WB, India

Salary:

negotiable

Posted:

March 12, 2013

Contact this candidate

Resume:

D ebashis Chak raborty

E mail id : ***********.*********@*****.*** Phone Number :983*******

E xperience –MBA in logistics field and having 23 years of cross-functional and cross-cultural

expertise in P rofit center Operations management.

Car r ier Objective

Operations manager with experience of successfully coordinating the activities of various departments concerned with

the production, pricing, sales, and distribution of products & services. Comfortable working with people of all levels and

having a excellent commercial approach to solving problems and developing business processes. Having proven

people management skills, with the ability to manage performance and motivate staff on an individual and team level.

Now looking for a new and challenging,which will make best use of my existing skills and experience and also further

my personal and professional development.

SENIOR M ANAGEMENT P ROFESSIONAL

Experience in varied industrial segments of:

Profit Centre Operations

SCM & Logistics

Operations Management

Internal Audit

Consulting Assignments

Strategic Planning

People Management

Project Coordination

Professional Experience

KEY SKILLS AND COMPETENCIES:

1. Proven ability to lead, motivate and build successful teams.

2. Understand all legal, regulatory, information security and compliance requirements.

3. Proven influencer & negotiator.

4. Achieving targets in a dynamic and complex business environment.

5. Team leading & people development skills.

6. Able to manage and develop a diverse group of highly skilled people.

7. A pragmatic approach to getting the required results.

8. Ability to manage operations within budgetary constraints.

9. Building and maintaining strong and effective relationships with suppliers and customers .

Employment H istory

Company Name : Start rek logistics Pvt L td

Position Title : Regional Operation Manager

Position Level : Middle Manager

Specialization : Logistics/Supply Chain

I ndustry : Transportation / Logistics

D uration : 5st December 2012 - present

Monthly Salary: I NR 90,000

Work Description : Looking after Regional Operation – Road Express

P lan, develop and implement high quality service operations processes and procedures in order to

contr ibute to the business growth, revenue and profit also recruit and motivate people being a coach to

get the best result out of the team work.

H aving 23 years sales & Operation experiences

5th D ec 2012 to present

Regional Operation Manager – E ast Start rek

L ogistics Pvt Ltd

Key Parameter

Managing more then 150 employees..

Negotiating contracts, vendors, ensuring that they balance value and risk.

Ensure departmental policies, goals, objectives, and procedures in place .

Creating, managing and analyzing performance data and other information.

Attending MBR/QBR/YBR with all Major customer in East .

Network expansion with team support .

Encouraging best practice .

Ensuring compliance to all Environmental Safety & secure goals & objectives.

Align with Sales team to ensure more retention and also generate more new business using Operation team.

Get align with cross functional team members .

Work with Depot & Assistant Operations Managers and their teams to ensure PUD standards Road Express

Products are maintained in locations managed by them including Business Associates.

Contribute to the climate of active continuous improvement of processes, procedures and systems in the

Regional Operations Team.

Ensure Business growth at least 30% Quarter to Quarter .

12th D ec 2005 to 4th D ec 2012

T nt I ndia Pvt Ltd

Regional Operation Manager -East

Key parameter

Managing a team of approximately 100 employees in a busy work environment.

Negotiating contracts, ensuring that they balance value and risk.

Establish and implement departmental policies, goals, objectives, and procedures.

Creating, managing and analyzing performance data and other information.

Ensuring that capacity and capability are continually planned.

Encouraging, identifying and developing best practice strategy.

Ensuring compliance to all Environmental Health & Safety goals & objectives.

Producing Operations manuals which define how the business is to be run.

Working closely with the Financial Manager, Facilities Manager, IT Manager & HR department.

Work with Depot & Assistant Operations Managers and their teams to ensure PUD standards for International &

Domestic Express & Road Products are maintained in locations managed by them including Business

Associates.

Contribute to the climate of active continuous improvement of processes, procedures and systems in the

Regional Operations Team.

Develop detailed understanding of customer requirements ensuring all staff provide high levels of customer

service internal and external customers.

Business review with sales team to understand operation lapses for action.

Maintain an awareness of organizational customer strategies in order to effectively manage operations.

Develop financial reports and put forward CAPEX proposals in line with the identified future requirement for

operations.

Account for, manage and present to management performance data as required and defined.

Maintain an understanding of the current business budget requirements to ensure operations align.

Develop operational/technical projects to achieve maximum operations productivity.

Cost management working with in cost budget .

People management

Ensure all sales staff throughout the region are equipped, t rained, qualified, motivated,

developed and empowered to provide high levels of satisfaction as measured in customer loyalty

survey.

Lead, motivate and empower staff through effective and open communication, excellent

leadership, regular performance feedback and teambuilding, in order to maximize customer

satisfaction, business results and employee satisfaction.

Participate and comply with Talent and Succession planning framework and initiatives.

Other Activities

Ensure CSR&Q Responsibilities are met as set out in the framework documents for OH &S,

E nvironment, Quality and Social Accountability within the respective Management Systems.

Ensure compliance with statutory OH&S Legislation.

Ensure compliance with Dangerous Goods Legislation.

Ensure compliance with Environmental Legislation.

Contribute to the climate of active continuous improvement of processes, procedures and

systems.

Complains Monthly and Quarterly Depot audit external and internal .

2010 July to 2011 July

Depot Operation Manager - Kolkata & West Bengal

Manage Depot operations and contribute towards the performance of the depot to achieve set &

agreed targets.

Ensure implementation of security systems in order to provide safety for employees and the

company assets.

Negotiate, plan and manage line hauls by establishing relations with airlines, co loaders in order

to improve service standards as well as control costs.

Manage operations, PUD and line haul costs and facilitate preparation of cost budgets.

Provide inputs to business development strategy, implement and monitor business development

p rocess in order to improve sales and revenue.

Identify root cause, take corrective action and ensure data input disciplines are maintained.

Monitor and control PUD, warehouse and clearance teams, plan and implement PUD routes,

analyze COA t rends and take corrective actions within the depot.

Negotiate & assist in preparation of commercial terms and conditions for third party and manage

contracts efficiently.

Coordinate with networks, analyze incidents, develop and ensure implementation of corrective

actions in order to improve service performance within the depot.

Ensure appropriate learning & development of subordinates and staff through various

developmental activities.

To identify manpower requirement and to recruit and select suitable candidates for the depot.

Maintain friendly and cordial relation with internal & external parties.

Ensure safety of employee as per company standards and ensure ships t ranshipped are

t ransported safely to avoid pilferage / damage.

Complying with statutory requirements of local authorit ies as well as global policies.

Focus area

Develop new network

Focus on delivery on t ime with safe condition.

Budget and cost management Monthly, Qtrly, and Yearly.

Effective communication with senior management, maintaining good working relationships

across all levels of the company.

Exemplary teamwork – Actively participates as a team player and encourages team working to

i mprove performance.

Successful partnerships .

2008 June to 2010 July

G round Operation Manager –East & Various Project -East

Objective of this designation :

Control all operational activities and deliver service quality performance while supporting

i nnovation and professional integrity in the team with the objective to provide best service at the best

p rice with in corporate guidelines. Responsible for all PUD, POD coordination and Air Freight

Operational activities across the region. Responsible for all depot operations across the region.

Develop & ensure implementation of operations strategy & plan in order to set up a good

operations system across the region .Provide inputs to develop network development plans. Develop

and implement domestic network plans to ensure execution of operation plan. Evaluate integrated

P UD operations. Develop depots and smaller hubs in terms of infrastructure and resources

Develop & ensure implementation of line haul strategies in order to have good systems in place.

Assist in developing, maintaining and control costing of the line haul strategies.

Improve & Monitor Import & Export service performance.Monitor & Improve on t ime POD plan

for getting 100% on time pod impute to get statues information at the earliest for satisfied every

customer.

PUD Cost target maintained month to month basis.

Ops Cost target maintained qtr to qtr basis.

Line haul cost minimizing every qtr for In ternational and Domestic .

Develop SOP for integrated PUD module to get maximum result with in same resource.

Support various PUD & inventory projects like Nokia, Lenovo, Accer, TTK health care,

pantaloon, etc.

Support given to sales for product delivery process, provide inputs to business development

s trategies, implement & monitor business delivery process, to improve sales & revenue.

Assist and prepare functional cost budgets and provide investment information, monitor &

control costs in order to be in line with business needs.

Recruiting developing empowering people across the region .Monitor their growth time to time

based on their potentiality .Training given to every personal t ime to t ime for product knowledge,developing interpersonal skill, attitude, on job, etc.

Identify and develop vendors, manage and monitor purchase process to improve purchase

p rocess effectiveness. Negotiate & agree on contractual commercial terms & conditions for operation in

order to manage contracts. Vendor development and mapping across the region. Review contractual

terms and conditions t ime to time. Int roduced new vendor for bulk delivery in terms of Heavy

shipment or mass mailing. Ensure on time payment to individual vendor to get best services from them

2005 December to 2008 June

Asst Operation Manager -Kolkata

Provide inputs to develop PUD(Pickup and Delivery) development plans. Develop and implement

Kolkata network plans to ensure execution of operation plan and get best out of that.

Identify and develop vendors, manage and monitor purchase process to improve purchase

p rocess effectiveness. Negotiate & agree on contractual commercial terms & conditions for operation in

order to manage contracts.

Prepare service quality improvement plan. Implement & analyse service reports. Monitor

performance & take corrective actions to improve service levels. Participate in service recovery process

to improve customer satisfaction.

To deploy and monitor processes, policies and procedures in order to ensure the consistency,

efficiency and quality of internal and external customer expectations in all functions. Ensures

continuous improvement in customer experiences through supporting the deployment of best practice

p rocesses

Maintaining on t ime POD impute with in time frame to get immediate feedback about delivery

s tatues after compiling delivery process .

Minimum tu rn around t ime introduced for maintaining on time distribution & collection .To get

t he faster delivery and collection route mapping done every end of the quarter after majoring service

performance .If require,after making necessary changes plan given to the executive for execute and

p rovide report for every week review.

Data quality report pull out on a regular basis. Based on the report find out the route cause and

accordingly corrective major taken by the respective team leader .PUD team seat with their respective

team member explain their mistake and explain them how to over come and monitor to get best result

out of the team.

Route mapping done every end of the month based on number of shipment movement .To get

maximum productivity with the minimum cost route mapping done at the same time reshuffling

p rocess maintaining among the team member to get the best .

Delivery and Collection planning mapped individual route wise to get maximum productivity

and cost factor .Route analysis review done every month among the team member and always fruitful

suggestion taken among the team.

Preparation of cost budgets and manages within the budget the depot costs like PUD, vehicles

and other cost to get more business.

Delivery planning and collection planning provide us individual productivity . Per stop cost,

Negative cost, for better analysis and plan for future .

Manpower analysis done every qtr for ensuring KPI’s and personal objectives are achieved.

Through Training & coaching, ensures that employees are equipped with the r ight skills,

k nowledge, competencies, and empowerment to delight customers and achieve business results.

Counselling & mentoring done by senior to get the best result and award given to achiever .

Weekly meeting conducted by operation with the sales team to get the market feedback from

g round operation team to understand. Meeting always reviewed by the sales team and best operation

personal awarded.

1991 (1st of June) - 2005 (10th December.) F i rst Flight Couriers Ltd

2001 April to 2005 December

D eputy Operation Manager(Air & Road )-East

Opening new location based on business potentiality.

Infrastructure planning.

Check list preparation before opening a new location with the help of admin team.

Line haul set up for faster connectivity.

Cost analysis based on inbound & outbound load factor.

Manpower planning analyzed based on business potentiality.

Operation infrastructure prepared based on business segment.

Operational support given to sales team to generate more business.

Road/Air line haul set up based on location.

Cost analysis done every month for Pickup, Delivery & line haul.

Optimized Pickup and delivery cost using same resources.

Centralized Pickup and delivery for heavy shipment

Operation budget distributed based on business volume.

Training given to operation team t ime to time to get best operation performance.

Every month service quality major using fox pro soft wear.

Thrice in a week joint visit for all major customer to get maximum share .

Productivity analysis every individual before appraisal.

Handling union activity.

Vendor performance monitoring.

Mini hub concept int roduced for kolkata to get maximum connectivity mileage.

In t roduced mobile connection van for last moment connection by Air.

1999 April to 2001 March

Assist Operation Manager (Hub/Service center)-Kolkata

Service center activity remains same.

Hub operation.

Minimize misrouting & miscoding

Vehicle monitoring for faster load movement.

Route planning for minimize tu rn around t ime delivery to pickup.

Advised origin for using faster line haul to get best delivery service on the day arrival.

Vendor finalization & negotiation.

Proper negotiation with co loader for getting proper rate benefit.

Using premium f l ight for metro delivery.

Using off t ime f l ight for t ransshipment load.

In t roduced new line haul for getting best service.

Productivity analysis every segment.

Manpower planning r ight person in r ight place.

Generating M IS for major customer service analysis.

1995 June to 1999 Ma rch

A rea Operation Manager-Kolkata

Looking after 22 Service center operation .

Handling 3000 shipment consider Inbound & outbound together.

Service center wise on t ime delivery and pickup planning.

Monitor day to day operation.

Customer visit with sales team for providing service support to the customer.

Service center wise cost budgeting.

Get maximum productivity after route analysis with service center operation team.

Get their suggestion to get better result out of the normal operation.

Cost analysis month to month basis.

1991 June to 1995 May

Sales Executive – Nasik & Kolkata

Responsible sales target achievement Monthly,Quar terly & Yearly .

Maintaining Collection target based on sales figure .

Maintain customer relationship .

Customer retention .

Education

1987 – 1989 Kolkata

Bachelor of Commerce from Calcutta University

Computer Knowledge Windows 98, Ms-Office 98, In ternet and Email, FoxPro, WordStar, Lotus.

Achievement Regional H igh-f lyer Award month of March 2006 in TNT.for Service Quality performance.

Communication Skill English, Bengali and H indi

Professional Bias Eager to work anywhere in India and abroad.

Father’s Name Mr. Ki ranendu Chakraborty

Date of Bi r th May 06, 1969

Availability : Immediately after notice period of 1 month(s)

Qualification

Qualification : Bachelor of Commerce (B.Com)

F ield of Study : Commerce

M ajor : MBA with 3 certification course (Six sigma green belt / Project management /Resource

enterprise planning ) speciation in supply chain management / Logistic management from I IBM

i nstitute of business management.

I nstitute/University : Calcutta university, India

G rade : Pass/Non-gradable

G raduation Date : 1989

S kills

(Proficiency : Advanced - H ighly experienced;

I ntermediate - Familiar with all the basic functionalities;

Beginner - J ust started using or learning the skill)

S kill Years Proficiency

P roject Management 4 Advance (Nokia /Ericssion/Lenovo/Accer/Micro Max)

L anguages

(Proficiency : 0=Poor - 10=Excellent )

L anguage Spoken Written

E nglish 10 10

R eferences

O n Request

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