Customer Service Assistant

Vicki Herschman

*** **** **** ******, *** **, New York, NY 10021

646-***-**** • **************@***.***

SUMMARY OF QUALIFICATIONS and CORE COMPETENCIES

• Consummate professional dedicated to making the lives of busy executives easier: A highly

organized, detail-oriented administrator who improves organizational effectiveness and

productivity through critical analysis and resourceful problem solving: Serves as an effective

gatekeeper, prepares correspondence from diverse materials, including the creative, academic,

legal, and scientific disciplines, manages complex and multiple calendars, and coordinates event

strategy/planning.

• Intermediate skills: MS Office Suite, Outlook, Lotus Notes, and Publisher.

PROFESSIONAL EXPERIENCE

The City University of New York, New York, NY 2006 - 2012

Office of Academic Affairs

Program Assistant, CUNY Adult Literacy Program

• Coordinated scheduling and meeting preparation for five senior staff executives including

presentations, heavy phones, calendar management, and domestic travel. Acted as second

executive assistant and gatekeeper for the Senior University Dean, Academic Affairs.

• Initiated recruitment objectives for the CUNY Start Program: Identified and screened resumes for

prospective job openings, drafted acceptance/rejection letters, handled candidates’ inquiries, and

managed candidate information and job requisitions in an applicant tracking system.

• Analyzed student databases, data assessment and collection to generate timely reports for yearly

program and grant reviews.

• Prepared, proofread, and edited department correspondence including the “ We Are New York”

Emmy Award winning television scripts, agenda and meeting minutes, reports, and email

responses.

• Improved office efficiency by implementing expense reporting and office inventory systems, and

creating vacation and attendance records.

• Managed reception coverage for 10+ administrative support staff. Trained and mentored new

administrative staff in reception duties and conference room management. Scheduled monthly

call/lunch reception duties.

The Foxwoods Theatre, New York, NY 2004 - 2006

Front of House Staff

• Designated Local 306 Union Representative during their annual contract negotiations.

HBO In-House, New York, NY 2001 - 2004

Temporary Program/Media Consultant

The Shooting Gallery/Internship, Development Department

• Performed production assistance and script supervision for film and TV companies. Evaluated

manuscripts and created story analysis for their development and production departments.

Nickelodeon Magazine, New York, NY 2000 - 2001

Vicki Herschman Page 2

646-***-**** • **************@***.***

Circulation Assistant

• Supervised customer service operations for the cable channel’s publication. Instituted timely

system that generated customer service metrics.

• Conducted administrative support for four senior managers and the Senior Vice President

General Manager.

• Developed new subscriber database to replace problematic legacy system. Restructured

department library following physical relocation.

• Facilitated monthly magazine distribution for the company’s VIP/Celebrity list.

Temporary Staffing, New York, NY 1999 - 2000

Administrative Assistant/Receptionist

• Provided administrative assistance and call director duties.

John Gailer, Inc., New York, NY 1996 - 1999

Accounts Receivable/Payable Administrator

• Collected over 1 million dollars in revenues within the first 6 months by streamlining collection

strategies.

•Established credit standards for new and existing accounts. Met weekly/monthly collection goals.

• Trained personnel in accounting and administrative practices. Successfully represented firm in

legal proceedings.

• Implemented corporate policy and procedure manual to promote cost effective operations. Chaired

monthly meetings with executive management.

Judith Shakespeare Company, New York, NY 1995 - Present

House/Box Office Manager and Assistant to the Artistic Director

Trains and directs 10+ management and staff personnel in house and box office administration.

•

• Oversees ticket sales, customer service issues, and patron and staff relations. Redesigns

accounting systems to provide successful box office management.

• Supervises nightly sales including the house box office, concessions, and merchandise.

EDUCATION

S.U.N.Y. COLLEGE AT ONEONTA, ONEONTA, NY

B.A., PSYCHOLOGY

• TEACHING ASSISTANT, PSYCHOLOGICAL STATISTICS

HONORS

• The City of New York Mayor’s Award: The New York County District Attorney’s Office, New York,

NY

• Volunteer Action Center, Witness Aid Services Unit

PUBLIC SPEAKING AWARDS

• Distribution Education Club of America, First Place, Nassau County, NY

• Hofstra University, First Place, Nassau County, NY

• Youth Commission of the Grand Lodge of New York: Knights of Pythias, First, Second, and Third

Place Awards, Nassau County, NY

2

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