Sales Professional
Resume:
AUDREA ANDERSON
*** ****** *****, *****, **** ***80
**************@*****.***
QUALIFICATIONS PROFILE
Diligent, highly motivated, and results-oriented professional, with substantial years of experience in complex sales, account management, process optimization, and client relationship-building. Recognized as a proven revenue-generator in all market conditions; adept at negotiating with decision makers at multiple levels. Able to build new territories and expand opportunities within existing client base. Armed with outstanding problem-solving, communication, and presentation skills. Technically proficient with Microsoft Office Suite, Cisco, VPN Connections, Snagit, Juniper, and Odyssey.
RELEVANT EXPERIENCE
Quest Diagnostics, Inc. Madison, NJ (2008–Present)
Hospital Account Executive May 2009–Present
- Coordinate with the hospital service representative regarding the transition of continuing customer relationship responsibility
- Deliver outstanding assistance to existing customers on all Quest Diagnostics processes and procedures to facilitate accurate and timely transactions
- Ensure active involvement with the local leadership for the initiation of the entire business unit plans; thereby maximizing volume and profitability by actualizing national strategies and initiatives
- Maintain up-to-date knowledge of company products and those of the competitors’ while relaying information to the leadership
- Create and discuss proposals and bids through the use of standard processes, procedures, and templates
- Communicate marketplace changes that have significant impact to customers
- Source for potential accounts, develop in-depth prospect profiles, establish strong relationships, and maintain business focus on profitable new business with regional marketing strategy
- Enforce strict and overall compliance with company policies and government regulations
- Cultivate and maintain long-term relationships at various levels within the account, such as test send out personnel, Laboratory Manager and Director, Chief Executive Officer, Chief Finance Officer, and Chief Operating Officer to provide support and resolution
Key Accomplishments
- Earned multiple commendations and recognition, including placing in the top 5 hospital account executives and 10% top performers, as well as achieving the Regional Excellence Award
- Served as the driving force behind the largest client account growth worth $2.1M from 2009 to 2012; notable territory growth ($955,272 for 2012; $652,407 for 2011; and $710,372 for 2010); along with the total attainment of 110% in 2012, 106.7% in 2011, and 112.6% in 2010 with $872K worth of annual closed account in government hospital
- Obtained the second largest client account growth by $1M; closed an annual $1.1M in reference laboratory
Hospital Service Representative Oct 2008–Apr 2009
- Rendered on-going client education and continual analysis of accounts to guarantee customer retention through administration of existing client processes
- Conferred with the hospital account executive for the efficient development of the continuing customer relationship responsibility
- Carried out proficiency in supporting new accounts to ensure high quality of service of operational personnel through resolution of business complexities as necessary
Key Accomplishments
- Demonstrated outstanding skills in actualizing a total attainment of 103.9% in 2009 and 110% in 2008
OTHER EXPERIENCE
Cameron Memorial Community Hospital Angola, IN
Microbiology Resource Technologist Jan 2008–Oct 2008
Coagulation Resource Technologist Sep 2006–Oct 2008
Medical Technologist Sep 2005–Oct 2008
EDUCATION
BACHELOR OF SCIENCE WITH DOUBLE MAJOR IN FORENSIC SCIENCE AND BIOLOGY, MINOR IN CHEMISTRY, GPA: 3.6 (2005)
Tri-State University Angola, IN
Academic Honors:
The National Dean’s List Collegiate President’s List Dean’s List
Who’s Who among Students in American Colleges and Universities
American Criminal Justice Association, Chapter President
Tri-Beta Biology Honor Society Omicron Psi Phi Eta Sigma
Distinguished Senior in Science Award
John E. Morin TAO Outstanding Student Leadership Award
TRAINING
Huthwaite SPIN Selling
Huthwaite Selling the C-Suite
Quest Diagnostics Sales Training
Quest Diagnostics eLearning/IntelliQuest
AFFILIATIONS
Clinical Laboratory Management Association
American College of Healthcare Executives
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