Customer Service Quality Assurance

Alisa R. Seals

**** ********* *** *** ****

Jacksonville, FL 32204

Email Address: **********@*****.***

Mobile: 816-***-****

PROFESSIONAL EXPERIENCE

Healogics

Jacksonville, FL

Implementations Specialist

Current

. Assist Wound Center staff with various aspects of implementing I-Heal

2.0

. Practicum Team Member, assist with teaching Nurses and new Hyperbaric

Tech's, skills and safety precautions

Healogics (Diversified Clinical Services)

Statesville, NC

Safety Director/Certified Hyperbaric Technologist Oct

2001 - Oct 2012

. Work to ensure safe environment to patients and staff

. Participates in the safety program. Department Safety Representative

supporting the Joint Commission. Representative on the Hospital Safety

Committee

. Responsible for the safe and effective operation and maintenance of the

hyperbaric chamber(s) and related systems and ancillary components as well

as all hyperbaric equipment.

. Works closely with facility management personnel and department medical

personnel.

. Provides recommendations for departmental safety policies and incorporate

new safety procedures as appropriate.

. Restricts or removes any potentially hazardous supply or equipment items

from the chamber.

. Provides leadership and safety training to other hyperbaric facility

personnel.

. Responsible for maintaining all facility safety-related standards as

required by various licensing and regulatory agencies.

. Supports clinical hyperbaric facility accreditation.

. Ensures department compliance with NFPA 99, Hyperbaric Facilities and

with unit safety policies and procedures.

. Reviews all department safety incidents, collects information regarding

equipment/patient safety, reports relevant incidents to the staff, and

periodically provides in-service training related to hyperbaric

. Fosters a positive relationship between the department and hospital

safety coordinator, the local Fire Marshall, Plant Operations Department

and Pressure Vessel Inspector, as appropriate for a given location.

. Works closely with the Medical and Program Directors, and Clinical

Coordinators to develop and annually review/revise department policies and

procedures and operation and maintenance documents.

. Works closely with Program Director and DCS Regional Director of Safety

to coordinate and approve all hyperbaric chamber upgrades, modifications,

and repairs to the hyperbaric system, including interactions with hospital

maintenance personnel and outside contractors, to ensure that all

maintenance activities are done in accordance with appropriate safety

standards. Ensures that the testing of all modifications is performed

before manned pressurization.

. Evaluates hyperbaric chamber equipment/supplies used in the chamber and

ensures that they meet all safety requirements before they are permitted

inside the chamber.

. Maintains a safe environment in the hyperbaric facility for patients and

staff and uses approved and recognized decompression procedures for all

persons with a hyperbaric exposure to inert gases.

. Informs personnel of any special work conditions such as infection

control, hazard control, and confined spaces.

. Conducts environment of care drills which are tailored to improve staff

response to emergency situations.

. Sets up procedures to assist the Medical and Program Directors in

reviewing and documenting safety-related events and discussing appropriate

events with others to facilitate learning.

. Coordinate and facilitate monthly Tech Talk conference calls (January

2009 - December 2011)

. Traveled to other centers as needed

. Preceptor to new hyperbaric staff and signs off on staff competencies

Certified Hyperbaric Technologist

. Assisted in patient preparation for wound care and hyperbaric treatments.

. Reinforced education as it relates to hyperbaric therapy.

. Maintained complete and accurate patient records as they pertain to

treatment documentation.

. Performed duties and procedures as directed by Program Director, Medical

Director, and in some cases the Clinical Coordinator.

. Performed hyperbaric chamber operations and system maintenance as

required.

. Supported clinical hyperbaric facility accreditation.

. Participated in the safety program.

. Maintained competencies, continuing education and certifications as

appropriate.

. Utilized data software for wound management.

. Made appropriate entries for daily hyperbaric treatments and wound care

clinic visits

. Provide patient lift and transfer services

. Tolerate pressurization and depressurization in a hyperbaric chamber

Office Coordinator/Unit Secretary

. Scheduled, received and registered patients for wound care and hyperbaric

treatments

. Labeled, prepared and located files for Nursing/Physician documentation

. Performed data entry for patient data (charges, orders, etc) into

various medical software applications

. Participated in Unit Quality Assurance and Improvement

. Worked effectively and efficiently with physicians, nurses and other

clinical staff

. Excellent organizational skills, attention to detail and ability to

handle multiple tasks

St. Luke's Hospital Kansas City, MO

Clinical Assistant Aug 1996 - Sept

1999

. Assisted physicians and nurses in the preparation and performance of

GYN/Oncology outpatient procedures

. Performed administrative duties in operating outpatient clinic - billing,

assembled charts, scheduling, answering phone calls

. Performed detailed computer input duties

. Provided exceptional customer service and customer care

CERTIFICATIONS

. Certified Hyperbaric Technologist - National Board of Diving & Hyperbaric

Medical Technology - June 2014

. Patient Care Technician - St. Luke's Hospital - May 1997

EDUCATION

. 65 Hours completed towards a Bachelor of Science in Communications

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