President

Confidential

Cohasset, MA ***** ( 617-***-****

********@*****.***

Executive Profile

Apply vision, intelligence, entrepreneurial heart, global orientation,

spirited leadership style, and high personal standards to driving business

prosperity in multi-site, multi-national environments.

Accomplished leader with demonstrated success spearheading aggressive

strategic initiatives that drove consistent business growth, enhanced brand

equity, multiplied profits, and achieved corporate strategic goals.

Exceptional talent in people selection, development, mentoring, and

leadership across disperse geographies; directed operations in Switzerland,

France, Germany, Spain, and the UK. Expert in building relationships across

global organizations and constituents to leverage internal capabilities,

favorably exploit external opportunities, and drive long-term market

growth. Exemplify integrity, adaptability, innovation, and a passion for

excellence. Fluent in French. Core Competencies Include:

- Strategic Turnaround Management - Strategic Relationships,

Partnerships & Alliances

- Business Development & Global Sales - Quality Assurance & Process

Improvements

- Customer Acquisition & Development - Program Implementation &

Management

- Community Engagement & Public Speaking - Contracts &

International Negotiations

- Budget Management & Cost Controls - Team Leadership & Conflict

Management

Experience

EF EDUCATION INC.-Cambridge, MA & Lucerne, Switzerland

PRESIDENT-Educational Homestay Program-Cambridge, MA, 2008-present

World leader in international education focused on cultural exchange,

educational travel, language training, and academic programs; 15

subsidiaries and nonprofits globally.

Spearheaded strategy and action that transformed organization to achieve

sustainability and profitability. Wrote 3-year business plan and drove

total business restructuring with operational discipline, budget controls,

and bottom line focus. Oversee Boston and Santa Barbara offices serving

7,000+ international customers at 100+ locations in North America.

Supervise 11 direct reports, 15 indirect reports, and 1,000+ seasonal/part-

time staff. Manage $13M budget.

. Transformed business into a thriving market leader, more than doubling

program and driving bottom-line profit to new heights. Far surpassed

growth target, delivering 175% total growth by 2013; 200% projected by

summer 2013.

. Opened West Coast market with launch of Santa Barbara office.

. Reduced cost per customer 22% and increased customer acquisition with

commission-based sales structure.

. Strengthened program quality, converted fragmented silos into a unified

program, revamped sales and marketing programs, and ignited collaboration

across a multi-site, multi-market environment.

. Built sustainable communities and diverse, multi-faceted relationships

with partners across public, private, and nonprofit sectors to advance

organizational mission and encourage meaningful, scalable solutions.

. EF Language Travel's Worldwide Destination of the Year Award, 2011 and

2012.

EF EDUCATION INC.- PRESIDENT OF OPERATIONS-Foundation for Foreign Study,

2006-2008

Promoted to expand program, increase global client base, and grow revenues

in multi-market environment. Built strong management team and infused

organization with strategy, innovation, and performance excellence.

Directed all operations to include finance, compliance, quality control,

customer satisfaction, IT, travel, recruitment, and staff development.

Managed 4 direct reports (VPs), 32 indirect reports, and $10M budget.

. Grew program 10% with increased visas during time of industry-wide freeze

on visas by lobbying and building strong relations with the US State

Department in Washington DC, effectively evangelizing the program's

value.

. Fueled program participation with families and schools globally while

tightening regulatory compliance, quality control, and safety to include

criminal background checks on host families.

. Instilled progressive culture of customer service and support with new

leadership and customer service teams, 24x7 telephone monitoring, and

travel assistance; elevated satisfaction and eliminated customer flight

complaints.

. Led systems upgrades to include the first-ever online database, fresh

website, and online customer survey that effectively increased customer

feedback volume from 78% to 98%, which improved market intelligence.

EF EDUCATION INC.-VICE PRESIDENT-Foundation for Foreign Study, 2004-2006

Reinstated in the US to stimulate business growth across North America.

Guided sales strategy and direction in alignment with business goals, drove

forward common visions, built consensus across the organization, and

strengthened constituent support. Directed continuous process improvement

efforts of all operational and cross-functional areas. Managed 3 direct

reports, 25 indirect reports, and $7M budget.

. Positioned organization as an industry leader with 40% increase in client

volume through vigorous program realignment and repositioning to include

temporary host family utilization and shift from seasonal to annual

cycle.

. Championed creation of customer service and sales teams-reorganizing

front-line regional managers based on talent-to maximize sales,

productivity, and client satisfaction.

. Increased accountability across the organization and heightened staff

performance through new training offerings, staff development and

promotions, team building, and benchmarking to meet targeted goals.

. Travelled extensively conducting trainings, leading information sessions,

and giving speeches and presentations.

EF EDUCATION INC.- VICE PRESIDENT OF EUROPEAN OPERATIONS-Foundation for

Foreign Study-Lucerne, Switzerland, 2003-2004

Selected to invigorate and streamline operations in the UK, France, and

Germany and expand business into Ireland and Spain while headquartered in

Switzerland. Collaborated across all business units and travelled

extensively working with country managers to define and implement global

corporate strategy, establish shared best practices, and standardize

program operations. Managed 4 direct reports, 10 indirect reports, and $6M

budget.

. Elevated performance of all European sites and positioned programs for

growth and sustainability by building substantial host family networks,

improving service quality, and rebuilding existing programs.

. Launched operations in Spain and Ireland, which increased European

student volume 60%. Spearheaded all operations, programming, market

research, staffing, training, distribution, volunteers, and business

development.

. Implemented standard procedures and rolled out US operating system at

international sites while providing flexibility to accommodate for each

operation's unique business culture.

. Introduced regional coordinator positions and led recruitment, training,

and development of in-country personnel, streamlining regional

performance enhancements.

EF EDUCATION INC.- VICE PRESIDENT-Foundation for Foreign Study, 2000-2003

Promoted to orchestrate turnaround, restructuring, and expansion of this

nonprofit business producing exchange programs for 3,000 students annually.

Rebuilt trust and loyalty of stakeholders, engaged and invigorated

sustainable communities, and motivated 1,000 US volunteers. Managed 5

direct reports, 25 managers, and $6M budget.

. Resolved critical operating, financial, and accreditation issues to

recapture preeminent market position. Earned back accreditation with

CSIET the first year and produced a robust sales cycle by focusing on

year-round programming.

. Achieved the best placement cycle in the program's history through

innovative placement strategy that provided better distribution of

volunteers to customers, drove staff accountability, and built cohesion

among volunteer networks.

. Collaborated and negotiated extensively across stakeholder groups and

various constituents globally to evangelize strategic value of change,

gain buy in for administrative improvements, and coordinate actions.

. Instituted formalized Advisory Board that greatly enhanced the experience

of customers, volunteers, and hosts through direct feedback assessments

and program performance improvement strategies.

EF EDUCATION INC.- REGIONAL DIRECTOR-Foundation for Foreign Study, 1996-

2000

Delivered the top results out of 20 directors and surpassed all goals.

Rapidly promoted from Regional Manager (1 year).

Education & Professional Affiliation

BA Degree-History, CONNECTICUT COLLEGE, New London, CT, 1993

Magna cum Laude, Distinction in History, Certificate from Center for

International Studies and the Liberal Arts

International Studies, Institute of European Studies, France (1 year)

Legal Writing, HARVARD EXTENSION, Cambridge, MA, 1995

Museum Studies, Mystic Seaport Museum, Mystic, CT-accredited by TRINITY

COLLEGE, Hartford, CT, 1993

Board Member, Council on Standards in International Education Travel

(CSIET)

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