Diversity, International Program Development, Change Management

ALICE F. LEONG

Chicago, IL

Cell: +1-847-***-****

Email: ********@*****.***

www.linkedin.com/pub/alice-leong/2/59a/3a8

CANDIDATE SUMMARY

Over 20 years’ experience in large multibillion dollar international companies leading cross-functional and virtual teams in developing innovative programs in global diversity, marketing, and new business and international program development.

PROFESSIONAL EXPERIENCE

March, 2011 – Present

ALuminescent Consulting Chicago, IL

President

Key Skills: Consulting, Strategic Program Development, Process Improvement, Change Management

• Providing consulting services on intercultural team effectiveness, new business development strategies, and process improvement.

July 1997 – March 2011

SAP Americas, Inc. Chicago, IL

Global Vice President, Head of Global Diversity (2006-2011)

Key Skills: Program Development & Management, Change Management, Marketing, Communications, Education, External Relations

• Established the company’s first global diversity practice by positioning the efforts as a vehicle to grow and strengthen partnerships with the company’s diverse client base and to maximize internal global team efficiency to produce cutting-edge client solutions.

• Developed and delivered various diversity-related trainings to embed diversity throughout the employee lifecycle (including an online training module for recruiters and managers on incorporating diversity in their interviewing process).

• Solidified collaboration across departments (including Legal, Employer Branding, Global Communications, Education and Recruiting) to ensure ongoing support and marketing of diversity through all possible integration points.

• Drove external partnerships with global industry and social responsibility-focused organizations to position SAP as a thought-leader and corporate advocate for diversity.

• Founded Diversity Advisory Councils across the globe to promote diversity in the local organizations and to serve as a source of input into program development which ensured relevancy and acceptance of program activities.

• Promoted diversity awareness and education to the employee base by establishing an annual global diversity event– reaching 8,000+ employees across 26 countries on 6 continents in 2010.

• Led diversity-related negotiations with the internal German Workers’ Councils (union) to secure their support.

• Assessed sourcing practices and reviewed local workforce demographics to establish diversity targets to ensure the workforce pool reflects the marketplace.

• Drove the creation of a report and dashboard to ensure transparency of diversity metrics to management.

• Created programs with the Global Mobility department to prepare and support employees on international assignments; supported the acclimation of new employees via collaboration with the On-Boarding and Mergers and Acquisitions teams.

• Leveraged the diverse insights from internal employee networks by engaging their members in program development and supporting the expansion of their membership.

SAP Americas, Inc. Chicago, IL

Senior Consultant Development Manager (2004-2006)

Key Skills: Employee Development, Project Management, Client Relations

• Hired, developed and managed project assignments for 30+ senior consultants, 400+ external consultants and 20+ Project Managers across engagements for the US Federal Government generating over 65 million USD in revenue.

• Supported the consultant sales organization during contract negotiations and prepared the project team pipeline.

Review Program Manager (2000-2004)

Key Skills: Program Development & Management, Marketing, Change Management, Education, Client Relations

• Spearheaded the global development and marketing of the company’s external client program to ensure SAP implementations were optimized.

• Led collaboration efforts with global counterparts to expand development of program materials and train the global team members.

• Identified and managed a virtual team of senior consultants across the SAP organization to develop and update program materials.

• Organized and conducted global training and management of 400+ team members resulting in a 600 percent rise in sales for the program within two years for the US.

Consultant – Sales & Distribution (1997-2000)

Key Skills: Consulting, Process Improvement, Change Management, Client Relations

• Guided client teams through the assessment of their business processes to identify areas for streamlining and updating to maximize efficiencies and to improve cross-departmental collaboration.

• Led the client team in designing the Sales & Distribution module of their project implementation based on the assessment analysis.

• Trained the client team on SAP software to ensure they were self-sufficient in maintaining and fully utilizing the system post-implementation.

Prior to 1997

Peter Piper Food Products, Inc. Chicago, IL

Vice President, Strategic Planning and New Business Development

Key Skills: Product Development, Marketing, Process Improvement, New Business Development

Kraft, Inc. Chicago, IL

Associate Brand Manager - Single Service Line

Key Skills: Product Development, Marketing, Process Improvement

Jacobs Suchard, Inc. (E.J. Brach, Inc.) Chicago, IL

Brand Manager - Seasonal Products

Key Skills: Product Development, Marketing

Associate Brand Manager - New Products

Key Skills: Product Development, Marketing

EXTERNAL ENGAGEMENT/OTHER

• Partnerships/Project Memberships: International Taskforce on Women and Information and Communication Technologies (UNESCO-United Nations); National Diversity Project (initiated by Israel’s President Shimon Perez); European Center for Women in Technology (ECWT); Signatory on 2010 German Corporate Governance Code (supporting diversity in corporate leadership); Signatory on German Corporate Diversity Charter

• Guest Presenter: Upwardly Global; The Conference Board; Aperian Global Collaboration Forum; Pennsylvania Chamber of Commerce; Annual Business Conference at the Fachhochschule Furtwangen in Schwenningen, Germany

• Interviews Given: Wall Street Journal (US); The Calcalist (Israel); Die Zeit (Germany); Equal Opportunity Magazine (US); Crain’s New York Business (US); CIO Insight (US); E3 (Germany); Impact Magazine (Germany); Wirtschaftswoche (Germany); Society of Human Resource Management – SHRM (US)

• Awards: 100% on Corporate Equality Index for the Human Rights Campaign (2009, 2010); Women in Technology Company Leadership Champion Award (2009); “Best Workplace for Women” award by the Association for Women’s Career Development in Hungary (2008) ; “Diversity as Opportunity” Award, Germany (2008); SAP Service Excellence Award

• Professional Memberships: Catalyst; The Conference Board – member of the Council of Global Diversity & Inclusion Executives

• Volunteer Work: Upwardly Global; The Prevention Partnership; Junior Achievement; Chicago Food Depository; Ronald McDonald House

• Languages: English; Chinese (Cantonese-dialect); Italian

• Certifications: Intercultural Development Inventory (IDI) Qualified Administrator

EDUCATION

University of London - The London School of Economics (London, England)

Master of Science - International Political Economy

Thesis: The Single European Market: Its Effects on U.S. Foreign Direct Investment in the EC and the EC-U.S. Economic Relationship

DePaul University (Chicago, Illinois)

Master of Business Administration - International Business/Marketing

Graduated With: Distinction

DePaul University (Chicago, Illinois)

Bachelor of Science – Marketing

Graduated With: High Honors

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