Customer Service High School

Location:

Posted:

March 11, 2013

Arlene Mendoza

South Ozone Park, NY 11420

Email: **********.**@*****.***

QUALIFICATIONS:

• Work well without supervision

• Bilingual English/Spanish with the ability to translate

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

Aug /08 - Present Swissport USA Inc, Aer Lingus Airlines Jamaica, NY

Ticketing / Customer Service Agent

•Ensure passenger satisfaction through all aspects of air travel.

•Handle passenger with all needs such as baggage, ticketing issues and customer service.

•Capable to handle gate operations and work under pressure in a team environment.

• Daily deposit transactions, record and track of ticket documents, inventory and stock.

•Creates reservations, issuing of tickets and rerouting disrupted passengers with hotel and meal

reservations.

Oct/04 – Aug/08 FarmBoy Country Market South Ozone Park, NY

Cashier / Customer Service Desk

• In charge of all money handling along with receipts, refunds and exchange

• Able to answer questions and provide information on products and policies

• Qualify to resolve customer complaints and suggestions.

• Count money in cash drawers at beginning of shifts to ensure that amounts are correct and

that there is adequate change

EDUCATION:

2012 – Present Plaza College Medical Assisting

2010 – 2011 CUNY Queensborough Community College Liberal Arts

2003 – 2007 John Adams High School High School/ Regents Diploma

REFERENCE:

Furnished upon request