Customer Service Assistant

OBJECTIVE

Utilize my strengths in recruiting and customer service to develop a career

in a communication-based position; collaborating with others and delivering

effective strategies in compliance with company policies and procedures.

Professional focuses in; Sales, Recruiting, Organizational Solutions,

Training and Development and Customer Care.

EDUCATION

Millikin University Decatur, IL

Bachelors of Arts in Communications

SKILLS & QUALIFICATIONS

. Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook

. Professional Communication (BA in Communication from Millikin

University)

o Written: press releases, news articles, email and memos

o Oral: presentations, phone etiquette, greeting clients and customers

. Great attitude; strong team collaborator with leadership experience

. Excellent customer service, communication and planning skills

. Detail-oriented, multi-tasking and proven time management skills

WORK HISTORY

Technical Recruiter

Populus Group

April 2011 - Present Lisle,

IL

- Conduct market research and utilize multiple sourcing strategies;

networking, internet, database, and blogs to identify Office

Professional candidates and customers in the defense, professional,

automotive manufacturing, and financial sectors.

- Interview and coach applicants utilizing standard and

behavioral/situational interviewing techniques; negotiate compensation

and benefits. Presentation to hiring managers; debrief and final

close.

- Achieved successful placements for direct and contract placements

- Recruit on a diversity of skill sets: engineers, IT, professional,

light industrial, etc.

Student Worker

Millikin University

August 2006 - December 2010

Decatur, IL

. Deans Office

- Assistant to Application Specialist

o Clerical Duties; filing, maintaining confidentiality amongst student

document

- Student Liaison

o Customer Service; assisting parents, teachers, and students with

registration, package deliveries and student files.

. Staley Library

- Circulation Desk Assistant; assisting students with book check out and

returns

- Maintain Book Shelves; making sure books were placed in the correct

locations

- Student Research Assistance; helping students with finding the correct

books, and news articles

- Customer Service; greeting all students, and helping with all their

library needs

- Assisted students and teachers with finding and scanning their books

of choice

- Assisted with book deliveries

Public Relations Intern

WHOW radio

January 2010 - May 2010

Clinton, IL

- Making code calls using our USP to sell air time to clients in the

surrounding area

- Helping customers with production and execution of commercials for

different products

- Assisted with setting meetings and updating general managers daily

calendar

POS Associate-Seasonal

Kohl's

June 2007 - May 2010

Chicago, IL

- Cashier; managed all money in cash registers using our POS systems

- Customer care/service; helping customers with question pertaining to

different merchandise

- Crisis Management; maintaining a great attitude, and keeping a calm

demeanor under pressure

- Training new employees; making sure the newer employees understood the

POS systems and the company's code of conduct

CERTIFICATIONS

Effective Communication

Fred Pryor Seminars

VOLUNTEER WORK

ECO- Ebenezer Community Outreach Tutor

Dec 2010-Present

Millikin University- Sister Circle President

Sept 2010-Dec 2010

LinkedIn

www.linkedin.com/pub/laquon-webb/32/277/24b/

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