Human Resources Manager
Resume:
Dear Recruiter:
I am very interested in the HR Manager position advertised. I have over 15 years of full scope HR Management experience in
small, privately held firms dealing with Owners and Executive Management Staff. I have personally implemented corporate
E_Verify which is a paperless I-9 citizenship verification system. I have taken and encouraged others to utilize web based training
(i.e. many HR and Motivational topics, Safety, Forklift Training, etc) to continue position specific training with the goal of achieving
high technical performance for all employees.
By continually increasing my HR Management duties and obtaining my SPHR certification, I developed a high level of trust with
Owners, Managers and all staff. Below is a partial list of my direct responsibilities:
Employee Relations: Encouragement of positive culture with staff including all morale events with the goal of engaging
employees and aligning to corporate goals while having fun and establishing camaraderie; conducted corrective counseling
programs with the goal of correcting behaviors; daily personnel problem and conflict resolution handled objectively to diffuse
complex employment related issues; documented and conducted highly sensitive Internal Investigations, training and tracking
employee and management training, interpreted employment policies and procedures revising handbook as necessary; Coach
employees and management through complex, difficult and emotional issues, etc.
Organizational Effectiveness: Link all HR programs to organizational goals including engaging candidates from Day 1 with
corporate values and behavior; Editor of the corporate newsletter which reinforced corporate goals; created Org chart on Power
Point; Train entire staff annually on Avoiding Harassment and Ethics; Management training on correct interview techniques and
effective Performance Review completion. Track and schedule the employee’s training with the department managers to ensure
people are being developed and performing at a high level to achieve high performance standards, etc.
Policy creation, interpretation and enforcement: create up-to-date employment policies revising handbook as necessary;
Interpret all policies and effectively resolve interpersonal and interdepartmental conflicts, create and deliver probationary plans
following policy and established precedent, etc.
Staffing: create compelling hiring advertising, define interview strategies and conduct proper interviews; train managers on
appropriate interview techniques; recommend hiring and salary ranges with offer letters; conduct all new hire orientation
encouraging employee engagement with company goals and retrieving with all employment and benefit enrollment documentation;
continue monitoring new hire progress with hiring managers for the correct integration of the new employee with alignment to the
company’s mission to assist in employee’s success; coordinate H1-B Visa and PERM (Green Card) processes with Immigration
Attorney; implement EVerify program and all appropriate pre-employment functions, including reference checks, background
checks and drug screening procedures; etc.
Compensation: Created accurate, up-to-date job descriptions; developed salary ranges from reliable purchased software which I
matched internal job definitions to the software for accuracy; Created new annual Performance Evaluation program which created
meaningful dialogue between managers and employees & developed consistency throughout the organization; created schedule
and manager notifications across company alerted managers of upcoming performance reviews to avoid delinquent Performance
Reviews by the managers; etc.
Benefits, 401(k) Administration: Administration of all core welfare insurance benefits and all voluntary insurance (cancer, STD,
LTD, accident, etc.) benefits and collection of all census data; and recommended improvements based on my knowledge of the
current financial position of the organization; conduct employee enrollment meetings and update all enrollment changes to carrier
software and payroll deductions; New Hire Orientation including enrollment to all Welfare Benefits/Voluntary Insurances and
executed changes directly into each carrier software system and corporate payroll system; 401(k) Plan Administration; transferred
payroll bi-weekly funds directly to Transamerica for each participant via ACH with matching funds and annual Profit Sharing
contribution directly to participant accounts via ACH; Administration of Health Savings Accounts for the HDHP including transferring
funds bi-weekly via ACH; Communication and individual assistance to employees with Benefits questions or claims interpretation;
etc.
Payroll and HRIS management: Maintained all payroll records and timesheets; Submission of Bi-weekly payroll; HRIS data to
execute changes directly into payroll software to create and update employee data files of salary, benefits and employee
demographic changes; created frequent budgetary, Executive and Accounting reports using confidential payroll, benefits, and
financial information. created and maintained database for employee Paid Time Off; prepare separate bi-weekly ACH transfers for
401(k) plus Health Savings transfers; prepare garnishment deductions and response to garnishment judgments;
Workers Compensation/Unemployment: Safety Committee member, Investigated accidents, prepared First Report of Injury,
OSHA 300, any accident reports involving equipment that required drug testing, accompanied employee to drug testing facility,
audited claims and protests; attended mediations and provided facts for audits, etc.
Regulatory Compliance: FMLA, Title VII, EEOC + EEO1 reporting, OSHA, ERISA, ADA, COBRA and ARRA, etc.
If you are looking for an HR Manager who will bring immediate value to your organization, please contact me regarding this
exciting opportunity!
Sincerely,
Gayle Santone
813-***-**** home or 813-***-**** cell
********@***.***
www.linkedin.com/in/gaylesantone
Gayle Santone
10012 Bentley Way
Tampa, FL 33626
813-***-**** home; 813-***-**** cell
Email: ********@***.***
www.linkedin.com/in/gaylesantone
Qualifications: over 15 years of hands on Human Resource experience, with extensive
supervisory and financial responsibilities. SPHR certification earned in 2001 preceded by PHR
prior to 2001.
Professional History:
Temporary assignment through Hiregy
Clarity Services, Inc. Clearwater FL 6/18/12 to 9/10/2012
Clarity Services provides sub prime financial data to lenders for appropriate lending decisions.
This rapidly growing company has added a temporary position to perform primarily high volume
recruiting.
• Recruited, interviewed and recommended hire for exempt, non exempt sales and IT
positions
• Conducted reference checks, submitted background checks and arranged all drug testing
for new hires
• Introduced Compensation methodology by developing salary ranges using reliable software
package for critical positions and with the strategy of eventually applying to all positions
• Benefits Administration
• New Hire Orientation collecting all hire documentation and data submission to payroll
• Created Org chart for all divisions using Power Point
• Updated Employee Handbook with up to date revisions
Director Human Resources and Customer Service
Donovan Industries, Accent Creations, ANS Logistics, Inc. 6/5/06 to 6/15/12
Manufacturer and Distributor of disposable medical & personal hygiene products sold to
physicians, hospitals, long term care facilities, physical therapy clinics, etc.
Benefits: Section 125 Welfare Benefits and Health Savings Accounts including annual
•
renewal changes to plan design and cost to corporate and participants, new hire
enrollments directly online to carriers databases, audit and payment of monthly welfare
benefit invoices, submit all payroll deductions and HRIS data; 401(k) Plan Administrator
with a Safe Harbor feature; bi weekly submission to Transamerica of all employee and
employer contributions via ACH and reconciliation bi weekly to payroll contributions;
established Health Savings Accounts and bi weekly ACH transmissions for Health Savings
Accounts for participants; reviewed Investment funds with our plan Investment Advisor
semi annually, filed annual 5500, Profit Sharing distribution to participants via 401(k)
Accounts; etc.
Payroll and HRIS: Submission of all employee demographic information to HRIS and
•
preparation of bi weekly payroll with timesheet maintenance and PTO recording, all benefit
deductions and updates, produced separate ACH transmissions for Health Savings
Accounts and 401(k) deductions reconciling deductions bi weekly to payroll records
Talent Assessment: Prepare interview strategy and customized meaningful interview
•
questioning for all professional, managerial, technical, administrative non exempt positions;
create advertising within compliance of EEOC; engage candidates during interview & align
candidate with corporate values from day 1; recommend hiring decisions; Recommend
salary range to hire; Prepare offer letters with salary and employee benefit eligibility,
Conduct employee orientation with proper employment forms, handbook review, benefit
enrollment forms etc. ; Coordination of H1 B and PERM Immigration Sponsorships;
personnel file creation and secure maintenance of data; conduct E Verify, background and
reference checks; Recommend training for departments as a whole and specific employees
to ensure people are developed to achieve high standards and to keep up with cutting edge
position skills which will continue to keep the company in the forefront of the industry;
Conduct termination meetings, termination documentation, and COBRA functions; etc
New hire Orientation: Immediately align values of new employees to the organization by
•
encouraging personnel initiative and continuing communication of organizational values
and behavior expectations; Creation of Employee Handbook and necessary updates to
policies including a new Social Media Policy, etc
Hold people accountable: deal with daily personnel problems and conflict resolutions
•
including creation of employee performance improvement plans, employee disciplinary
action documentation and disciplinary action meetings; internal investigations and resulting
employment actions necessary; developed Performance Improvement Plan practice; etc
• Culture Development: Demonstrate ethical behavior; Encourage creative thinking of every
employee to raise improvement ideas to create employee ownership of those ideas
ensuring acceptance and implementation; Design strategy, events and communication
tools that link employee attitudes and behaviors to corporate values and integrity. Create
morale improvement events that engage employees while providing camaraderie, humor,
team spirit and fun in the workplace.
Compensation: Redesigned Performance Review system including defining expectations
•
and rating system. Developed salary ranges for each unique position to the local and
regional markets using reliable software and defended significant position market
adjustments changes to Executives; initiated monthly reminders of future performance
review schedule to assist managers; Redesigned meaningful job descriptions and verifiable
salary ranges using reliable software package, customized for uniqueness of each position
and value to the organization.
Human Resource Generalist
Raytheon Aircraft Services, Inc. Tampa March 2004 to November 2005
FBO (Fixed Based Operations) & Maintenance facility at Tampa International Airport which
provides repair, maintenance, and warranty service to owners of corporate aircraft built by
Raytheon Aircraft Company, subsidiary of Raytheon Company.
Developed a partnership with a local technical academy to present quarterly in person
•
Career guidance to graduating students. I represented Raytheon to develop after
graduation business skills: resume creation, interviewing and professional behavior at work.
Staffing including advertising, screening candidates, developing substantive interview
•
questions, employment recommendations, pre employment and random drug testing and
chain of custody documentation, background testing, relocation payments, etc.
Created new employee training facility with workstations for web based training
•
Random drug testing; Administered disciplinary action if failed drug test occurred.
•
New Employee Orientation, preparing all required enrollments and HRIS administration;
•
etc.
Completed EEO 1 report for Tampa facility and submitted to corporate
•
Conducted several Internal Investigations of high significance
•
Safety Committee; FMLA, First Report of Injuries for Workers Comp, maintained OSHA
•
logs, accompanied employees to urgent care facilities if injury occurred on job site.
PeopleSoft HRIS and Payroll for exempt, non exempt and hourly employees, PTO, Benefits
•
enrollment and maintenance; timecard maintenance etc.
Director Human Resources
1998 to 2002
Wyncom, Inc. Lexington, KY
Training company providing motivational speakers directly to in person audience. We featured
distinguished authors such as Steven Covey, Tom Peters, Ken Blanchard and Spencer Johnson.
The company produced over 150 annual live events, several large teleconferences, operated a
revenue producing call center, a full service print shop, warehouse and distribution facility, travel
agency, and a video production company.
• Supervised 3 HR staff, created 1 year, 5 year HR budget
• Developed and launched an efficient Compensation Plan based on competitive, external
market compensation ranges; designed employee performance review program, including
detailed performance management logic to managers for appropriate employee ratings,
trained managers to effectively apply new performance reviews, etc.
• Daily personnel problem and conflict resolution
• Staffing and recruiting of professional, technical, sales, non exempt and seasonal hourly
candidates including new hire orientation and new hire file creation, etc.
• ADP Payroll and HRIS
• All Welfare Benefits including renewal proposed offerings, enrollment, carrier enrollment,
payroll changes, member of carrier Health Benefit Coalition; COBRA administration,
Flexible Spending Administration, etc.
• 401(k) Plan Administrator and Investment Committee Chair
Corporate HR Manager January 1997 – January 1998
Mason & Hanger, Inc. Lexington, KY
Manufacturer of weapons and ammunitions to supply US Government military. Also protects and
disarms outdated nuclear weapons and facilities.
• Staffing responsibilities including recruiting, advertising and interviewing for professional,
non exempt and hourly positions for locations throughout the US
• Completed annual EEO 1 report
• Established Unified hiring and employee orientation processes, coordinated employee
handbooks, job definitions, and job descriptions for all offices
• Performed extensive analysis of employee benefit plans, including cost comparisons and
satisfaction surveys, unifying benefit plans that included 5 union contracts
• Coordinated with Marketing to determine labor costs for RFPs
• Managed MBA Intern program and corporate scholarship program
• Managed the drug testing program including random drug testing for existing employees
Benefits Administrator November 1991 to January 1997
Lexington Clinic, Lexington KY
Large multi specialty medical clinic with over 150 physicians and 800 support staff.
• Designed and implemented automated section 125 benefit administration system to
Lawson payroll
• Completed annual EEO 1 report
• Cafeteria Plan administration, Defined Contribution Plan and Defined Benefit Plan
Administration
• Managed employee enrollment for all Employee Benefit Plans, terminations and roll over
processes. All employee questions and interaction with carriers
• All new hire orientation and enrollments
• Designed and implemented customized Employee Benefit Statements
• All annual benefit plan audits and filing of 5500 etc.
Education
SHRM Certification as Senior Professional Human Resources 2001
SHRM Certification as Human Resources Professional 1995
Harper Community College, Palatine IL 1987 to 1988
Arapahoe Community College, Littleton CO 1981 to 1982
Past Organizations
SHRM
United HealthCare Client Advisory Board
Kentucky Employers Health Benefit Coalition
Computer Skills
Excel, SKYPE BLR software including BLR.com & Compensation.BLR
Word several vender database usages including BCBSFL, Humana,
Power Point Transamerica, USAmeribank software
Datis, PeopleSoft, Lawson, ADP HRIS & payroll software
RAYCATS Applicant Tracking software (Raytheon)
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