Customer Service Administrative Assistant

Marissa Torres

**** **** ***

Woodland Hills, CA 91364

Cell: 626-***-****

Email: *******.*********@*****.***

Summary:

Administrative support professional experienced working in fast-paced

environments demanding strong organizational, technical, and interpersonal

skills. Highly trustworthy, ethical, and discreet; committed to superior

customer service. Confident and poised in interactions with individuals at

all levels. Detail-oriented and resourceful in completing projects also

quite able to multi-task effectively.

Capabilities include:

. Customer Service & Client Relations

. Word Processing & Type over 45 WPM

. Computer Operations i.e. MS Word, Excel, PowerPoint, Outlook, Lotus

Notes, Concur, etc.

. Accounts Payable/Receivable

. Filing & Data Archiving

. Office Equipment Operation

. Telephone Reception

. General Accounting

. Problem Solving

Professional Experience:

Administrative Assistant/IT Security Coordinator:

September 2011 -

Present, Fox Twentieth Television, Century City, CA

. Provide administrative support to the CIO.

. Create inventory of web properties (websites, social media accounts,

etc.) and document consumer information. (Including username and

password).

. Ensure service provider/vendor agreements contain appropriate Data

Security and Privacy language.

. Provide mandatory Security and Privacy Awareness training.

Administrative Assistant:

April 2005 - September 2011, Avon Products, Inc., Pasadena, CA

. Event planner for all branch activities. Planned, arranged and

organized quarterly branch update meetings, anniversary and

retirement parties, company picnic, and Avon Breast Cancer walk fund-

raisers.

. Provided daily administrative support to Department Manager and

department staff.

. Managed expenses - maintained department budget, handled expense

reports including tracking actual spending vs. budget.

. Coordinated domestic and international travel arrangements.

. Prepared invoices, accounts payable and receivable, purchased office

and operating supplies.

. Handled special projects as needed.

Administrative Assistant:

August 2004 - January 2005, IndyMac Bank/Spherion, Pasadena, CA

. Provided administrative support to the Vice President of Global

Resources.

. Scheduled and coordinated on and off-site meetings, video conferences

and conference calls.

. Drafted letters, reports, Excel spreadsheets, PowerPoint

Presentations and forms that may be confidential in nature from rough

drafts, making changes in grammar, punctuation, to final.

(References available upon request.)

Contact this candidate