Customer Service High School
Resume:
M AIRA MATA
**** ***** ******, ******* ****, CA *1706
*********@*****.***
OVERVIEW
Seeking a position where I can utilize my computer skills and gain valuable experience while
contributing to the growth of the company.
Proficient in Microsoft Office: Word, Able to oversee large projects, and follow through
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Excel, PowerPoint, and Outlook completion
Demonstrated success in developing Able to plan, prioritize and implement activities
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information resources Bilingual, English/Spanish: Speak, read, and write
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Exceptionally well organized and Ability to work well individually/group
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highly motivated Ability to multitask
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Excellent verbal and communication Type 65 WPM
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skills
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EDUCATION
Bachelor of Science Degree: Business Management
University of la Verne, La Verne CA
07/2007 04/2011
Associate of Science Degree: Criminal Justice
Everest College, Ontario, CA
07/2003 04/2005
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High School Diploma
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Mountain View High School, El Monte, CA
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09/199*-**-****
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COMPUTER SKILLS
IBM and Mac Literate
Art and graphics: Adobe Illustrator, Adobe Photoshop
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Presentation: Microsoft PowerPoint
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Spreadsheet: Microsoft Excel
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Word Processing: Microsoft Word, Corel Word Perfect
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Web Page design: HTML, DHTML, XML, JavaScript, Macromedia
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PROFESSIONAL EXPERIENCE
03/2007 10/2012
Records Specialist II
City of Baldwin Park Police Department, Baldwin Park, CA
Wide variety of detailed clerical work including: Typing, word processing, record keeping
Public counter contact: Assisting the public in their needs for any police assistance, retrieving a police
report and citizen advice or referrals
Managed petty cash and office supply expense accounts
Analyze situations accurately and adopt an effective course of action
Downloaded and prepared monthly crime statistics
Took inventory and ordered supplies
Acted in place of my supervisor and supervised 6 other record clerks
Fingerprinting: Live scan and ink prints
Matron Duties: Female searches
Police Cadet 06/2006 03/2007
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City of Baldwin Park Police Department, Baldwin Park, CA
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Filing misdemeanor cases: Presented cases to District Attorney, filed cases in criminal division
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Subpoena processing: Delivered Subpoenas to victims and witnesses
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Planned and coordinated PR initiatives, business development events, partner retreats, holiday
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parties, city parades and more
Other needed tasks: Fuel/wash vehicles, pick up/deliver court documents, participate in
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conferences, etc.
Security Dispatcher 08/2005 10/2007
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Professional Security Consultants, West Covina, CA
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Dispatch all radio calls: Assign and send assistance when needed
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Monitor cameras: Keep visual aid of any suspicious activity
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Customer service: Assist customers with questions
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Answer and direct calls
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Log all incidents in database
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Police Explorer 04/2004 08/2005
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City of Baldwin Park Police Department, Baldwin Park, CA
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Implemented training for new recruits
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Attended several details: Directing traffic stops, DUI check points, city events and other station
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details
Attended in explorer competitions and participated in weekly physical training
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Supervised 20 other explorers
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ACCOMPLISHMENTS
Established good working relationships with people
Extensive experience handling a variety of different clientele through various levels of
communication, from independent civilians, to insurance agents to parole/probation officers, to district
attorneys and judges
A.S. graduate with emphasis in criminology
B.S. graduate with emphasis in management, human resources, and accounting
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REFERENCES
Career portfolio and references available upon request
Contact this candidate