Customer Service Manager
Resume:
Daniel K. Henderson
*** ***** ****, *****’s Spring, AL 35754
*********@***.***
OBJECTIVE
Experienced Logistics/Materials Supervisor with a proven track record of cost
containment and productivity improvement seeking a professional position with a
company that can best utilize my skills and background.
PROFESSIONAL EXPERIENCE
LogiCore, Huntsville, AL January 2011 to October
2012
Logistician
Assist facility manager in all aspects of support for the Aviation and Missile Command in Iraq and
Afghanistan provided as a part of the Theatre Aviation Maintenance Program. I am currently
responsible for monitoring inventory and property book accuracy as well as ensuring that all ship
windows are met. Attend weekly teleconference as a real time communication with various military
installations to ensure that all issues are updated and resolved. Received secret level security
clearance after completing the SF86 investigative process and documentation.
Key Accomplishments:
• Reconfigured inventory asset management data base to improve design and efficiency.
• Improved cycle count process.
• Redesigned physical warehouse layout including new signage for aisles and staging areas.
• Completed comprehensive map of warehouse and storage locations.
• Completed power point interactive map of yard storage area for real time analysis of stored
material on a public domain.
• Completed the process for researching and writing a facility safety policy including; hazard
analysis, security plan, bloodborne pathogen plan, emergency evacuation plan and inclement
weather plan.
• Created and posted all hazardous and cautionary signage per OSHA requirements for this
facility.
• Designed forklift inspection process and created daily forklift inspection document.
• Created power point training module for clerical employee ergonomic practices.
• Selected to attend biweekly meeting with AMCOM directorate level leadership providing secret
level clearance briefings of current theater priorities.
• Assigned the responsibility to research, write and manage the facility security policy to military
standards.
• Began training on property book item inventory accounting processes.
• Managed all turn in processes using all relevant forms including DA 2062 and DA 3161.
Siemens VDO/Continental Automotive Systems, Huntsville, AL
July 2004 to
December 2010
Logistics Supervisor
Responsible for inbound/outbound operations and material handling processes in a fast paced
automotive electronics manufacturing environment. Emphasis was on maintaining product quality
and accuracy while ensuring ship schedules were met. Responsible for monitoring stock status,
production schedules, line related quality issues and scheduled requests in order to move product
in accordance with SDS requirements. Interface daily with quality, scheduling and manufacturing
management for coordination of finished product issues.
Key Accomplishments:
• Responsible for initial start-up of a new 65,000 square foot warehouse.
• Implemented a cycle count process resulting in an improved accuracy rate of 98.5 % and a
cost savings of $35,000.
• Improved packaging process through introduction of a new corrugated container design
resulting in annualized savings of $200,000 and increased throughput on eight different
product lines.
• Decreased manpower requirements by 23% leading to an annualized cost savings of
$148,600.
• Designed warehouse layout and implemented shipping process improvements resulting in
increased productivity and ship accuracy.
• Received a rating of exceeds expectations or partially exceeds expectations on all annual
evaluations.
• Supervised finished goods and raw material truck drivers and coordinated the flow of materials
to each of our buildings.
• Developed and implemented a departmental log for monitoring open equipment repair
requisitions.
Wal-Mart Distribution, Cullman, AL April 2001 to July 2004
Materials Area Manager
Managed various functional departments in a fast paced retail distribution center.
Responsibilities included staffing according to daily volume levels, monitoring productivity to
promote profitability, and managing the adjustments brought about by manpower and volume
fluctuations in order to meet daily goals. Organized and conducted daily meetings intended to set
direction and promote communication across departments and shifts.
Key Accomplishments:
• Took over a department that was 25% below the stated productivity goal and within one month
succeeded in turning things around to achieve a productivity level that was 14% above goal.
• Reduced departmental management manpower requirement by 50% over a one-year period.
• Finished second in the division in productivity and quality as well as being first in safety, even
though our competitors enjoyed advantages in terms of having newer facilities.
• Recognized for supervisory achievements and offered a promotion into operations level
management.
• Received a rating of exceeds expectations or partially exceeds expectations on each annual
evaluation.
• Responsible for conducting behavioral interviews and maintaining staffing levels for assigned
departments.
• Assisted with the implementation of a new induct system while maintaining high standards
of quality and productivity.
Nintendo of America, Redmond, WA October 2002 to July 2004
Retail Representative
Responsible for retail level product merchandising for assigned accounts in Northern Alabama
and Southern Tennessee. Facilitated marketing of products through product education, POP
placement, direct consumer sales, and merchandising, and maintained passive and interactive
displays. Assisted store personnel with purchase order analysis at the buyer level to ensure
adequate in-store representation of product.
• Took over a neglected territory and cleaned it up in terms of policy standards and allotment of
floor space while building strong rapport with my clients.
• Managed POP and repair part inventory ordering and storage process.
• Set monthly schedule and communicated customer service and sales promotion information to
the corporation.
• Increased product sales through promotion techniques and improved image.
Benchmark Electronics, Huntsville, AL July 2000 to April 2001
Manufacturing Supervisor
Responsible for throughput of a continuous flow SMT production line including maintenance of
process integrity and continuous quality inspection from the component level through ICT\FVT
test, debug and repair to finished goods. Consistently exceeded projected production goals, and
managed WIP, test yields, DPMO statistical measurements, labor efficiency, ESD standards and
continuous quality improvement in accordance with ISO 9002.
Key accomplishments:
• Responsible for the successful start up of a weekend shift resulting in an annualized average
cost reduction of $78,800.
• Maintained an average in circuit yield rate of 97.5%.
• Eliminated in-process bottlenecks resulting in an increased productivity rate of 15%.
• Reduced DPM from an average of 26 to 17.
• Increased throughput on the manufacturing cells under my supervision by 11%.
• Learned electronics manufacturing processes and line management requirements with
minimal training.
General Motors Service Parts Operations, Ft. Worth, TX September 1987 to July 2000
Materials Team Leader/Logistics Processor
Succeeded in decreasing overtime for an annual departmental savings of $45,000, and increasing
efficiency and product throughput for savings of $55,000. Through constant evaluation and
streamlining of stocking processes and space utilization, saved an additional $50,000 annually.
Exceeded all man-hour oriented production goals by as much as 150%. Received training in
Facilitator Skills, Training Needs Analysis, Grid Management and Preventative Maintenance.
General Motors Service Parts Operations, Reno, NV August 1986 to September 1987
Warehouse Supervisor
Managed two different departments concurrently with approximately 50 employees in a fast paced
automotive parts distribution center. Eliminated regular overtime that had been averaging 6%,
creating departmental savings of $52,000 per year. Increased throughput efficiency and customer
service by implementing a plan to ship ahead of scheduled lead times. Consistently exceeded
productivity rates by at least 8% while maintaining a high level of employee morale.
EDUCATION
Bachelors of Business Administration/Marketing, Minor in Management
University of Houston, Houston, TX
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