Customer Service Manager

Fabiola S. Marchant

**** ********* ***** #* • Ontario, CA 91761

909-***-**** (Cell) 909-***-**** (Home) *******.********@*****.***

OBJECTIVE

Seeking a position with a corporation where I will contribute my knowledge and effective work skills.

Possess excellent organizational, interpersonal and communication skills

Highly motivated, energetic with strong work ethics and professional goals.

Possess excellent interpersonal, analytical, and organizational skills.

Proactive approach has resulted in capturing numerous accounts and expanding client

base.

Excel at interfacing with others at all levels to ensure organizational goals are attained.

Current knowledge of Equal Employment Opportunity (EEO), and state/federal laws and

regulations

Process employee applications for recruitment/filling of job orders

Conduct new hire training and orientations

Prepare and process payroll utilizing computer software program

Manage and train employees

Employment

July 2011-June 2012

SBAM Technics/Aerospace Technologies & Services (Document Control HR. Payroll) San Bernardino, CA

Doc Control, planning, process paperwork for airplane repair station, customer service, prepare packages for FAA,

Audit paperwork,Human Resource Assistant - processed application for new employee, medical package,

process release of employee, process workman comp, payroll processing, time keeping on ADP, QuickBooks, and

invoicing

March 2011 to July 2011

ExactStaff ( Onsite Manager for Pentel Seasonal) Rancho Cucamonga, CA

Managed operation activities to ensure staff is trained and in compliance with policies and procedures; Collaborate

with management team and associates to formulate a clear and challenging goals for the staff and follow up on them;

Proven strong leadership skill to think strategically and practically; recruit new hires to job site, give orientation and

keep log, payroll processing.. Manage and supervise up to 80 employees, ran two shifts.

2008 - 2010

Certified Aviation (Document Control, Hr, Payroll, Safety Cordinator) San Bernardino, CA

Doc Control, planning, prepare process for airplane repair station, customer service, prepare packages for FAA

audit, Human Resource Assistant - processed application for new employee, medical package,

process release of employee, process workman comp, payroll processing, time keeping on ADP, and invoicing.

Remedy /Select Staffing (Onsite Manager for Organic Milling, Target, Norco Injection Molding,

Pioneer, Halex Corporation Chino, CA

June 2000 –January 2008

Managed operation activities to ensure staff is trained and in compliance with policies and procedures; Collaborate

with management team and associates to formulate a clear and challenging goals for the staff and follow up on them;

Proven strong leadership skill to think strategically and practically; recruit new hires to job site. Manage and supervise

up to 300 employees ran three shifts.

Fabulous Shine – President/Owner 2003 -2007 Ontario, CA

Build strong positive rapport with clients to achieve long term relationships through sales retention and revenue

generation; Set up appointments as requested by customers, clarifying the customer’s specific needs, Prioritize

workload and effectively handle numerous distractions; work closely with the Chino Chamber of Commerce to

establish leads by networking and marketing.

E DUCATION

General Education - Chabot College

Certificate Account/Business - Hayward Vocational School

High School Graduate - Mt. Eden High School

Certificate - Worker's Compensation

SKILLS

Fluent in Spanish and English.

Microsoft Word, Excel, Internet, Word Processing, Spread Sheets, Quickbooks

REFERENCES FURNISHED UPON REQUEST REFERENCES

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