Customer Service Technical Support

Kasimu K. Godfrey

**** **** ****** ****** #** Las Vegas, Nevada 89122

773-***-**** ******@*********.***

EDUCATION:

University of Illinois, Urbana-Champaign, IL

(1992-1997)

. Bachelor's Degree in Fine Arts, 2002

SKILLS: Microsoft Office (All products), Drupal, HTML(up to version 5),

XML, PHP, ASP.net, MySQL, SQL, JAVA, PERL

EMPLOYMENT:

2012 NOC Analyst, United Airlines (TekSystems)

. Support and repair applications like Outlook, Avaya,

Exceed

. Assist users with login and setup issues in Windows 7

. Adjust and install email accounts via Active Directory

. Check, repair and monitor server health via Linux BASH

shell and Powershell

2011- IT Contractor, Robert Half Technology

. Installed Windows 2008 Server OS for client Ansley

Construction on new web server

. Advised Ansley on DNS Zone rules to get new IP added to

their network

. Installed KVM in UBUNTU(LINUX) and updated firewall

rules for Conifer Research

. Wrote technical manual to help Conifer update firewall

2009-2011 SOC Administrator I (Linux Administrator), Orbitz

Worldwide

. Read and monitored graphs and logs to detect and

mitigate hardware and software issues with JAVA

applications and Cent OS Linux servers

. Assisted in the deployment of monthly and quarterly

builds (updates/new features) and maintenance projects

in accordance with AGILE model

. Monitored and resolved impairments and outages using the

ITIL incident format.

. Managed and completed personally created projects with

my department.

. Troubleshot runaway Linux BASH and other shell scripts

when necessary

. Responsible for over 4300 servers.

2004-2009 Hostway Corporation

Junior Systems Administrator

. Added dedicated IP addresses to 20+ servers when

requested

. Repaired damaged and/or non-working hardware on 25+

servers.

. Blocked DOS attacks and rogue IP attacks via IPTables in

Red Hat Linux and IIS in Windows 2003

. Responsible for over 450 servers

. Built 10+ virtual servers.

. Installed, maintained and administrated NAGIOS alerts

for servers on both Linux and Windows platforms

Tier 2 Technical Support Associate

. Performed server reboots for dedicated customers as well

as hardware and OS checks on both Windows and Red Hat

Linux machines.

. Performed over 80+ server moves from Linux to Linux,

Windows 2000/2003-Windows2003, Linux to Windows and

Windows to Linux.

. Performed database repairs, moves, backups and restores

in both SQL (2000 &2005) and MySQL

. Installed, edited, updated, and removed cronjobs in

Apache (Linux).

. Performed some Active Directory functions (Windows 2003)

such as adjusting FTP usernames, passwords, quotas,

access and server paths.

. Adjusted Application Pool settings, script settings and

IP/Header settings in IIS for customers upon request.

. Added MIME types in both Apache and IIS for customers

. Responsible for the installation and registration of DLL

components for over 75+ Windows 2003 customers.

. Repaired, resolved, and quality-assured Ecommerce

platforms such as Miva Merchant, Cart32 and Merchant

Manager (similar to OS Commerce.)

. Added and configured FrontPage extensions for customers

as requested

Technical Support Associate

. Provide technical solutions for Red Hat Linux-based and

Windows-based environments such as server restarts,

email testing, FTP access for uploading, domain renewal,

online store configuration, etc.

. Used Microsoft FrontPage and DreamWeaver to help edit

and correct customer's domains in PHP, ASP.NET, and

HTML.

2001-2006 PC/LAN Operator, Citibank

. Process and finalize deposits on a SQL-based transaction

system.

. Responsible for training new employees on company

policies and procedures.

. Perform administrative functions such as payroll

processing, financial resolution, batch processing, and

other duties as assigned.

. Serves as secondary supervisor.

2001-2004 Customer Service Representative, People's Energy

Corporation

. Created new gas accounts via inbound telephone requests.

. Created and processed credit letters per request for

current and past customers.

. Created and administered financial arrangements to

correct and resolve delinquent accounts.

. Prepared and distributed PowerPoint reports concerning

service work hours.

. Performed cash processing operations as a teller.

. Developed and programmed group dynamic database in SQL.

. Provided technical support for My Account and E-bill

internet services as well as support HTML programming

and development for People's Energy.com.

ACTIVITIES/HONORS

Special Events Coordinator, Ma'at Black Student Union, 1996-1997

Special Events Coordinator, Ewezo Black Student Union, 1994-1996

Presidential Awards Scholar

REFERENCES AVAILABLE UPON REQUEST

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