Customer Service Sales
Resume:
Tom G. Benson
Ooltewah, TN ***63 ***********@*****.*** 423-***-****
EXECUTIVE SUMMARY
Articulate, high energy executive decision maker with top-tier sales presentation and leadership coaching expertise.
Specific expertise in:
Executive Leadership Coaching
Staff Mentoring
Education & Development
Organizational Skills
Customer Service Initiatives
Budget/Financial Management
Bid/RFP Development
Sales & Marketing
Strategic Planning
PROFESSIONAL EXPERIENCE
BSW Inc., Trenton, GA July 2008 - Current
Executive Vice President
Billy S. Wilson Construction Inc. is a third generation family-owned construction company with $12.7 million in revenue and 36 full-time employees. BSW construction projects include: commercial, government and residential buildings.
Oversight of internal company operations: lead management team, define and drive sales & marketing initiatives, monitor financial position and construction project trends, directs and reviews capital expenditure plan
Built solid foundations for customer relationships through high quality service, ensuring on-time and below budget delivery of final construction outcomes
Leadership of economic development portfolio opportunities including government & commercial opportunities
Company spokesperson through all aspects of the client/construction bid development process
Serves as the resource for sales leadership training and goal achievement setting
Home Depot, Atlanta, GA August 2005 – July 2008
Executive Corporate Trainer
The Home Depot is the fastest growing retailer in U.S. history; incorporating in 1978 and opening its first store in 1979. The Home Depot exceeds $14.6 billion in revenue, 2,244 stores and 300,000 associates.
Performed needs analysis to determine effectiveness of training program strategies comparing: classroom, internet class rooms and online testing
Trained 1,900+ management employees in leadership skills and “train-the-trainer” new hire programs
Developed and presented various management training programs including; Effective Management, Motivating Teams and KASH Analysis
Conducted needs assessments and follow-up training tests in the field locations
Produced effective exit interview questionnaires and processes resulting in 64% reduction in turnover
Paul D. Cummings World Wide Enterprises, Wildwood, GA April 2001 – August 2005
Executive Corporate Training Manager
Paul Cummings World Wide Enterprises, founded 25 years ago by renowned motivational trainer Paul D. Cummings, provides corporate leadership training. “Changing Lives through Dynamic Instruction” they are relentless in their commitment to change your business.
Delivered sales and customer service training presentations to various industry leaders in recreational vehicle (RV), auto dealerships, real estate firms and manufacturing companies; focusing on maximizing business profitability
Trained over 30,000 employees at various group and organization based meetings and retreats, representing 300 of the top Fortune 500 companies
Presented a variety of business training programs, including Leadership, Sales Training and Customer Service
Consulted with businesses to determine training needs and develop cost effective programs
Oversaw and coordinated the development and preparation of teaching and visual aids, instructional materials, computer tutorials, and reference materials
Proposed enhancements and modifications to training modules based on customer feedback, evaluations and needs assessments
Managed communications for client base, including maintaining client database and calling on potential clients
Tom G. Benson 423-***-**** Page 2
North Georgia Education, Lafayette, GA July 1999 – July 2001
School Teacher
Division of Family & Children Services, in partnership with GA Department of Education serve as advocates to ensure children in difficult family-life situations continue with their Individual Education Plan (IEP).
Taught elementary school classes encompassing 5th grade students with emotional/behavior disorders and significant learning disabilities and delays
Instructed students in skills, knowledge, behavior and values as specified by state and federal statutes and school curriculum
Created and implemented weekly lesson plans based on student goals using a variety of instructional material and techniques
Assessed student learning by administering and scoring tests; reviewing and correcting assignments, evaluating application of learning to classroom discussion and projects
Improved student learning by providing instructional feedback
Evaluated student growth and keep appropriate records reporting progress to parents through conferences, mid-quarter and quarterly reports and other school approved procedures
Long Pontiac, Chattanooga, TN May 1996 – June 2001
Sales Consultant
Long of Chattanooga is a group of automobile dealerships headquartered in Chattanooga, TN. Long provides new and pre-owned cars, trucks and vans to commercial and traditional buyers, vehicle service, body shop and parts services.
Developed buyers by establishing and maintaining rapport with customers; suggesting trade-ins and prospecting at various community events
Followed up on all sales leads from a variety of sources (phone, walk-ins, newspaper advertisements, referrals)
Maintained strong knowledge base of all new vehicle makes and models, explained warranties and services
Qualified buyers by understanding buyer’s requirements and interests
Completed sales and purchase contracts; explained and offered warranties, services and financing
EDUCATION
Bachelor of Science, Kennesaw State College
Behavior Science Teaching Certificate, State of Georgia
PROFESSIONAL DEVELOPMENT
Six Sigma / Black Belt Certificate, Villanova
PROFESSIONAL ORGANIZATIONS & AWARDS
2000 – JED Award Recipient
2004 – Present: NetWeavers International Member
David B. Solyom page 2
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