Customer Service Technician

Location:

Posted:

March 11, 2013

Gates D. Wayou

Bronx, NY 10454

************@*****.***

OBJECTIVE: To obtain technical & Electronic position to utilize my educational

background and customer service skills.

EDUCATION: Technical Career Training program Certificate, New York, NY

New York Institutes of Tech, SUNY, New York, NY

Bachelor of Science May 2009

Major: Telecomm Network

Technical Career Institutes, SUNY, New York, NY

Associate in Occupational Science, AOS March 2003

Major: Telecomm/Electronics/DC-AC Theory and Application

QUALIFICATION:

• Working Knowledge of Microsoft Word, Excel, Power point

• Bilingual: English, French, some Spanish

• Reliable, dependable, enthusiastic, and work well with others

EXPERIENCE:

11/12-03/13 Prince Telecom Nanuet, Rockland NY

Telecomm Field Technician (Level V)

• CATV Installation, reconnection, Modem/Telephony

• Assist customers with complex troubleshooting

• Work flexible schedule including week end and overtime

Prince Telecom Newark, NJ

09/12-11/12 Telecomm Field Technician (Level V)

• CATV Installation, reconnection, Modem/Telephony

• Work flexible schedule including week end and overtime

01/05-09/12 Prince Telecom, New York, NY

Telecomm Field Technician (Level II)

• CATV Installation, Reconnection Modem/Telephony

• Courteously assist customers per day in high pressure and fast

paced environment

03/02-12/04 Holdimat Restoration New York, NY

Customer Service

• Greet Customers and Book reservation over phone

• Take customers order over phone