Sales Manager
Resume:
Lew Christenson
P.O. Box *** Roseville Ca. *****
**************@*****.***
Executive Summary
-Met or exceeded company collection goals and standards
-Investigate credit worthiness of new customers
-Assigning payment terms and credit limits
-Establish and maintain customer credit files
-Review and update customer account's payment terms and credit limits and
credit files annually or as required
-Proactively manage customer's accounts within assigned credit limits and
payment terms
-Manage the orders on hold list in accordance with business unit policies
and procedures
-Collection of overdue invoices/balances
-Identify customer disputes and deductions
-Follow up to insure disputes and deductions are resolved promptly
-Resolve unidentified payments and credit adjustments in accordance to
customer's instructions
-Enforcement of credit and collection policies and procedures
-Prepare Bad Debt Write-offs packages
-Process Small Balance Write-offs
-Prepare monthly reports:
-Created Significant Past Due Report - Listed all major accounts by Region
with balance days past due, reason for being past due and action being
taken to collect or resolve a dispute
-A/R Update - Identify any major issues impacting credit and collection
operations
-15 years of proactive A/R, Credit and Collection experience
-Excellent organizational skills
-Understanding of collection laws and techniques
-Proficient computer skills, including Microsoft applications
-Strong communication skills
-Experience with account history research and problem-solving
Career Accomplishments
UNFI- 2009 Employed to mentor, train and supervise the Collection
Specialist's Team.
In less than 6 months our team received a Letter of Praise and Appreciation
from the Corporate Finance Manager stating that our team was the best he
has had in the past 5 years. Moreover, our department improved accounts
receivables by 25% in a declining economy.
Senior Management and Sales noticed fewer complaints from our customers
regarding held shipments due to unresolved problems, posting errors and
past due balances due to displayed statistics and pro active procedures.
Developed a positive relationship with sales staff, created credit score
matrix. This expedited opening of new accounts and a "risk list" of
potential problems with existing accounts in their territories.
2000- Collaborated with other seasoned Credit Professionals and interviewed
by Business Credit Magazine, Inc. regarding what advice I could offer
Novice Professionals in credit and collections on procedures and effective
collection techniques.
WESTERN BULDING -1999 Resolved 3 year old billing errors on completed home
building projects, recovered over $600,000 of uncollectable debt.
Introduced software to create, print, and track construction projects.
Revamped company's credit application to include the use of Ca. Pre-Lien,
treble damage awards on NSF checks and venue clauses regarding court
action.
Education
1995- 1997 Northern CA Criminal Justice Training Center
P.O.S.T. Certified Police Academy
Professional training in the application of California Criminal Law as
used by Law Enforcement Officers.
Coursework in Law and Political Science.
1993- 1995 Sacramento City College, Sacramento CA
A A - Administration of Justice P.O.S.T. Certified Reserve Police Officer
Coursework in Law, Psychology, Investigations, Procedures and Policy.
Technical Skills
MS Office, Excel, Word, Outlook, Power Point, California Lien Writer, ACT,
Crystal Reports, Merlin Information Systems, and Quick Books. Windows XP,
2007 & Vista 7, AS400, MAS 90, SAP Operating Systems, and Mac (OS X)
Certifications
. 2009 - Edge, Respect and Diversity in the Workplace Training
Certificate
. 2003 - Rapport International, Leadership Breakthrough Training
Certificate
. 1997- Toastmasters International, Competent Toastmaster Certificate
. 1989- California Post Certified Reserve Police Officer
EXPERIENCE SUMMERY
Accounts Receivables
Account reconciling, daily cash applications, unearned discount and
short pay resolution, NSF check notice, royalty payments, general
ledger, credit and debit memo processing, shipping and pricing dispute
resolution, aging reviews and customer file updates. Familiar with
Sarbanes Oxley Act and its impact on Accounts Receivables Departments.
Collaborated with essential personnel regarding past due accounts,
suggested repayment plans, implemented effective proven techniques
which resulted in a lower monthly DSO.
Accounts Payables
Analyze purchase orders for proper pricing, discounts and approval
for payment in a timely manner.
Managed all payments to vendors, utility bills, equipment leases and
vehicle maintenance accounts.
Procurement card approval with verification of statements, receipts,
and log forms and department supervisor signatures
Process and approval of all travel vouchers, mileage reimbursement and
meal receipts for both employee and non-employee accounts.
Collections
Introduced new policy and procedural changes which resulted in
an increase of accountability and reduction of bad debt.
Initiated use of the California Treble Damage Awards Laws as a
deterrent on the collection of NSF checks. Knowledgeable in use of the
Fair Debt Collection Act Procedures and Laws, Construction Law and
Civil Law.
Well informed with bankruptcy procedures including 341 Hearings,
Receiverships and formed Creditor Committees.
Maintained a positive relationship with sales by creating
guidelines on opening new accounts and a "risk list" of potential
problems with existing accounts in their territories.
These reports decreased conflict between the sales and credit
departments and advised Senior Management on risk assessment and
collection progress on past due accounts.
Managed all aspects of collection processes from initial contact
through telephone, e-mail and written correspondence through legal
assisted collections.
Worked out of court settlements with attorneys and clients.
When all other efforts failed I used court procedures and other
attachments to collect bad debt and recover assets.
WORK HISTORY
Document Specialist
Dec. 2006- Current
Lionheart Legal Services-Roseville, CA
. Process serving.
. Small Claims process and procedures
. Information verification on legal issues and documents
Credit Analyst (Contract assignment through Nelson & Associates Agency)
Sept. 2011 - Jan. 2012
Airgas NCN - Sacramento, CA
. Reviewed credit applications for completion and accuracy.
. Credit analysis through use of financial statements, Experian, Dunn &
Bradstreet reports.
. Assessed customer information and established appropriate credit
terms.
. Applied limit reductions, C.O.D. +, pre pay terms, and credit holds to
recover past due balances.
. Used additional financial documentation to secure high risk debt.
Collections Supervisor
Nov. 2007 - Mar. 2009
United Natural Foods Inc.- Rocklin, CA
. Daily supervision of the collection efforts of 21 collectors & 2 lead
persons serving the western region.
. Provided a high level of leadership support to direct reports and
internal customers.
. Effectively communicated with team members to maintain clearly defined
expectations and goals.
. Monitored direct reports for compliance of attendance regulations and
all company policies and procedures.
. Routinely prepared and evaluated aging reports to identify potential
problems and suggested areas for improvement.
. Improved procedures of tracking collection efforts and effective
techniques.
. Actively recruited and provided training for all new collectors.
. Provided detailed monthly departmental reports and updates to senior
management and created a watch list for potential bad debt customers.
. Managed third party collection agency results and collaborated with
counsel re: legal accounts.
A/R Collections Tech. (Contract Assignment, Nelson & Associates Agency)
Jul. 2007-Sept. 2007
Airgas, C -O2 Direct - El Dorado Hills, CA
. Worked closely with company personnel to identify past due accounts,
reconciled accounts, posted payments and researched disputed invoices.
Provided advice on potential bad debt write offs.
. Resolved unearned discounts and posting errors.
. Updated customers credit files by requesting updated information to
replace lost or outdated materials.
A/R -A/P Accounting Specialist
Feb 2002 - Jan. 2007
Contractors Accounting Service - Rocklin, CA
. Processed all company A/P and A/R accounts.
. Credit analysis through Experian, financial statements, verified
information on credit application.
. Trained Sub-Contractors in the use of Pre Liens and financial security
documentation.
. Communicated with clients, employees and other individuals to answer
questions and explain processes.
. Resolved escalated A/R and A/P issues and complaints. Recommended
changes to existing methods to increase the accuracy, efficiency and
responsiveness of the credit & billing department.
Credit & Collections Manager
04/1999-09/2002
Western Building Specialties, Inc.
. Supervised and managed administration of credit and collection of
Accounts Receivables.
. Maintained contractors insurance on all subcontracted jobs
. Implemented Pre-Lien procedure for private and large builders projects
. Perfected liens through stop notices and implemented collections
through small claims
. Worked with corporate attorneys and customers to settle past due debt
and contract discrepancies
. Monitored and tracked all change orders on existing contracts
. Created a rapport with A/P managers, clerks and project supervisors
employed by large home builders
. Approved all accounts through credit analysis by using D&B, Experian
and customer information.
. Responsible for all bad debt write off and collection accounts
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