Customer Service Medical
Resume:
Angela R Garcia
Homestead, FL 33033
Seeking a challenging opportunity where I will be able to utilize my strong organizational
skills, educational background, and ability to work well with people. This will allow me to
grow personally and professionally. I am self-motivated and able to work both
independently and as collaborative team member.
PROFESSIONAL EXPERIENCE
7/2011 - 3/2012
Certified Restoration Dry Cleaning Network- Ft. Lauderdale, FL
Marketing Representative
• Developed a business plan and sales strategy for the market that ensures attainment of company
sale goals.
• Prospects, sells, and develop sales leads, existing business/leads, by visiting contractors,
adjusters, and/or insurance representatives within assigned territory.
• Increased sales by developing relationships with new and existing customers, networking, face
to face visits, and telephone cold calls.
• Prepared and delivered presentations to prospective restoration clients.
• Remained current on National and Regional direct claims programs.
7/2010 – 7/2011
American Medical Response – Miami, FL
Customer Service Representative
• Answered incoming customer service telephone calls and took appropriate action to resolve.
• Reviewed and processed customer accounts within the JAGUAR Accounts Receivable Billing
System.
• Input information obtained and entered notes related to an account as needed.
• Responsible for timely generating of applicable reports and checking for accuracy.
• Maintained a current working knowledge of all company policies, procedures, rules,
regulations, and memorandums.
3/2003 - 8/2009
American Medical Response – Miami, FL
Account Executive
• Initiate & maintain routine contacts (to include visits, phone calls and mailings) to existing
clients in order to ensure customer satisfaction.
• Build solid relationships with personnel at various facilities in order to promote services and
assist in the identification of new business opportunities.
• Worked with Operations, and the Communication Center to develop and implement Service
Promise Plans.
• Worked with Business Development in developing effective communication and marketing
materials (for internal & external purposes).
• Handled over 50 accounts in specified territory.
1/2006 - 9/2007 Emergency Medical Dispatcher- EMD Certified
• Responsible for receiving and dispatching emergency (lights and sirens) and non-emergency
(no sirens) calls to all field units utilizing the Computer Aided System.
• Responsible for maintaining a 90% or above average on all calls for quality assurance monthly
reports. All calls are screened with a system called ProQA. This system gives a series of
questions on the screen in which the dispatcher has to ask the caller and depending on the answer
the computer makes it an emergency or non-emergency call. The system gives the dispatcher
only two minutes anything over that will count against the dispatcher and against quality
assurance report.
3/2003 - 1/2006 EMT/Paramedic
• Assess each call situation to determine best course of action and appropriate protocol.
• Utilize medical equipment and procedures including defibrillator, EKG monitor, oxygen and
suction devices, intravenous fluids, CPR and other procedures and medications as required to
provide advanced medical care.
• Communicate with patient and loved ones to provide information and reassure that care is
being given.
• Act as team leader and take responsibility for scene management as needed.
• Keep current on certifications.
1/1999 – 8/2002
South Florida Medical Research – Aventura, FL
Administrative Assistant
• Oversee all aspects of general office coordination.
• Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing,
mailing and filing.
• Handled Account Receivable/Payable using QuickBooks.
• Set up and coordinate meetings and conferences along with transcribing minutes.
• Collect and maintain inventory of office equipment and supplies.
EDUCATION, ASSOCIATIONS & LICENSES
Associates in Science, Graduated Honors City College, FL
EMT/Paramedics License
CPR Certified
Advanced Cardiac Life Support (ACLS) Certified
Certified Emergency Medical Dispatcher
Emergency Vehicle Operators Course (EVOC) – Instructor, American Medical Response
MS Word, Excel, Powerpoint, QuickBooks.
Contact this candidate