Customer Service Representative

Tijuana Thompson Gist

**** ****** ******, ********, ******** 23860

804-***-****

***********@*****.***

OBJECTIVE: To be an integral part of a growing organization where I

can display my customer

service and leadership skills

EMPLOYMENT:

Test Center General Medicare Part A, B DME Claims Specialist

General Dynamics Information Technology October 2007

to October 2012

. Provide knowledgeable responses through telephone correspondence

in a courteous and professional manner

. Participate in piloted programs and compile feedback from pilots

for management

. Communicate and compile information effectively with diverse

groups on complex issues

Receptionist/ Customer Service Representative

Randstad Employment Service April 2007 to October

2007

. Maintain appropriate documentation of phone queries

. Respond to in person and telephone inquiries within the set

departmental staffing and time parameters

. Perform other related duties assigned

Accounts Payable

Frisch & Associates Construction Company February

2006 to March 2007

. Work with and maintain vendor relationships

. Analyze and improve Account Payable procedures

. Reconcile reports, invoices, purchase orders and payments

Customer Service Representative

Spherion Employment Agency May 2005 to December

2005

. Meet customer's needs by providing stable and reliable

communication infrastructure

. Assist in payment collection, arrangements and deposits

. Retrieve records from designated locations and processes

Advanced Customer Care Representative

First Contact Inc June 2002 to

January 2005

. Utilize Dores database and written materials to research and

provide information to the caller

. Respond to escalated, high priority supervisor calls in a

proficient manner

. Aid with implementation of company's policies and procedures

while resolving customer's concerns

Tax Preparer

H&R Block December 1999 to March 2005

. Collect, evaluate and communicate tax information to the client

in order to complete tax return process

. Act as primary point of contact to coordinate, review and submit

tax returns electronically

. Utilize WinTips software to provide a correct and legal tax

return

EDUCATION and TRAINING:

John Tyler College Presently Attending

Wando High School Diploma, June 1993

Medicare Part A, B and DME certifications, E Loyalty Behavioral

Analytics, and Diversity Training

References Provided Upon Request

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