Customer Service Manager
Resume:
Sherita D. Clark
Richmond, Va 23227
Email: *.**********@*****.***
Phone: 434-***-****
Objective
Seeking an employment position that will allow opportunity for advancement and promotion
as well as an opportunity to enhance the knowledge and skills I have already gained from prior
work experience, training and education.
Special Skills and Training
Excellent leadership, management and interpersonal skills; self-motivated; team worker and
player; great social skills; loves serving and working with people; willing to set goals and work hard
at achieving them; committed to excellence in managing and in offering superior customer service.
Education
Greensville County High School; Emporia, Virginia (Diploma)
Employment
November 26, 2012- January 10, 2013
Integrity Staffing Solutions (Seasonal)/Amazon Fulfillment Center- Chester, Virginia
Packer
• Process customer online orders by scanning p-slips and scanning merchandise
• Placed merchandise into right size packages using bubble wrap, taping boxes, and placing
them on conveyer belt to be shipped
• Maintaining a high percentage every hour to make sure packages are being sent on time;
restock station before the end of shift
March 6, 2010 to May 8, 2012
Cracker Barrel - Emporia, Virginia
Hostess\ Cashier\ Waitress
• Greeting and seating guests in proper seating rotations
• Handling cashier services for cash, credit and debit transactions and managing my station,
ensuring tidiness and stocking the cash stand properly (according to product expiration dates)
• Providing customer service via our telephone “To-Go Order” system and management,
ensuring the proper cleaning and restocking of the server line for the next shift
• Calculating the hourly projections and percent totals from last year projections and goals,
serving our guests and performing superior customer service which creates a comfortable
dining experience for our guests
March 3, 2006 to April 2009
Ukrop's Supermarkets - Richmond, Virginia
Floral Manager
• Managed the floral department and supervised employees within my department, planned the
daily projections for our department
• Maintained an accurate record of employee hours, register and department sales
Managed stock inventory, ordered and processed floral shipments and supplies, designed floral
•
arrangements for all occasions, assisted customers with walk-in (personal) face to face and
telephone orders on a daily basis
• Provided on the job training for trainees, provided superior customer service
• Committed to excellence even while working overtime, properly managed and planned
employee hours “shrink” to save company money when necessary and created close
relationships and bonding with our customers to ensure customer satisfaction and appreciation
February 2006 to June 2006
Fed Ex Ground
Admin Clerk
• Data entry and recording of account information for package deliveries from driver’s report,
processed and transferred records from scanners to the computer for processing
• Verified and edited shipments to ensure proper addressing and stamps as well as offered
friendly, accurate and expedient customer service
• Helped maintain a cooperative work environment with fellow employees
May 2005 to October 2005
Dean Foods - Sandston, Virginia
Machine Operator - Industrial environment
• Assisted with the packaging of margarine into boxes
• Operated a variety of equipment and packaging machines, loaded boxes onto pallets for
shipment, cleaned and restocked machines at the end of each shift
• Assisted with the presetting of equipment for use by next shift of workers
January 3, 2002 to April 2005
Ukrop's Supermarkets - Richmond, Virginia
Cashier & Floral Clerk
• Performed cash, credit, and debit transactions
• Designed floral arrangements for all occasions, handled face to face and telephone orders, and
prepared seasonal floral displays at different store locations twice a week
• Maintained and updated our daily log of department sales and employee hours and worked to
provide and ensure positive customer relations and satisfaction
April 2000 to May 2001
Winn-Dixie Supermarkets - Emporia, Virginia
Cashier
• Performed cash, credit, and debit transactions, balanced registers at the end of each shift
• Provided excellent and superior customer service
• Promoted to youth manager (which is like a lead position) which entitled me with access to
void and suspend transactions
May 1999 to September 1999
Wendy’s Restaurant – Emporia, Virginia
Order Taker & Cashier
• Provided customer service by taking face to face and drive-thru orders
• Prepared food, cleaned tables, and managed the cleanliness of the dining area (swept, mopped
floors, and restocked products)
February 1998 to June 1998
Denny’s Restaurant - Emporia, Virginia
Hostess
• Provided hospitality
• Served and greeted customers at the door and properly seated them in the dining room
• Served the guest ice cream and responsible for making sure all seating stations were tidy and
all tables were properly cleaned prior to resetting
Computer Skills
Microsoft Word, Excel
References Available upon Request
Date: January 30, 2013
To: Whom it may concern
From: Mrs. Sherita Clark
RE: Customer Service Representative, Admin Clerk, etc.
I would really like to be considered for employment with your company. I have
attached my resume and a reference letter for the consideration for the position listed
above. As my resume indicates, I have served in several customer service positions
which have ranged from employment in the retail industry with restaurants,
supermarkets and mail courier services. In each category of employment, I have been
acknowledged for providing excellent and superior customer skills and for being
customer-oriented.
I enjoy working in retail and providing outstanding service and assistance to
customers along with helping to create a friendly work environment for co-workers and
employees. Over the past years I have been a department manager; data entry operator;
cashier; provided hospitality and have provided customer service for customers in
restaurants, supermarkets and in an office setting for a mail courier service. My
employment background in job positions has ranged from entry level customer service-
oriented positions to supervising, planning and managing a department. I am a hard-
working, service-oriented, self-motivated person with superior customer service skills.
It would be an honor to be employed by your company. It would also be an
excellent opportunity for me to further enhance my skills, training and education while
working for your company. I am looking forward to hearing back from you. Thank you
for considering me for employment with your company.
Contact this candidate