Customer Service Sales

Ashley Bryant

**** ***** ***

Jacksonville FL ***05

904-***-****

**************@*****.***

Objective

To use my prior banking experience to gain a career in Loss Mitigation. I am a fast learner and very dedicated to work.

Skills Summary

. Six years of varied banking experience including default servicing and

face to face customer contact.

. Exceptional computer knowledge.

. 8 years of training and coaching experience.

Professional Experience

Mortgage Servicing Specialist - Foreclosure Referral Review

Temporary Associate/Bank of America, Jacksonville FL, March 2012 to Present

. Leadership qualities include the ability to communicate, motivate,

develop and coach associates.

. In-depth understanding of governing rules and regulations and the

implication of processes on other groups within the department and

over divisions.

. Adapted well with a fast paced environment and policy changes.

. Active involvement in team building activities and morale boosting

events.

. Assist management with projects and deadlines as called upon.

. Thorough knowledge of loan documents and indexing of documents.

. Thorough knowledge of Federal and State Regulations as well as

investor guidelines pertaining to the foreclosure referral review

processes.

. Took initiative to conduct periodic training updates with other

associates.

. Reviewed documents for completeness in accordance with state and

federal rules and regulations.

Senior Branch Associate - Teller

BBVA Compass Bank, Jacksonville FL, July 2007 to March 2011

. Perform Customer transactions in a timely manner.

. Assist Customers with maintenance on their accounts.

. Balance Cash drawer daily.

. Initiated sales of additional banking products to customers.

. Perform Nightly Audits of Cashier's Checks and Travelers Checks.

. ATM duties involving Balancing and Processing Deposits daily.

. Used Mobius system for weekly reports.

. Preform Monthly record retention for Teller line.

. Assisted in training of new hire associates.

. Maintained and organized branch filing cabinets.

Assistant Store Manager

Rack Room Shoes, Orange Park FL, Nov 2005 to July 2007

. Balanced POS registers and made daily bank deposits for store.

. Managed up to 9 employees.

. Prepared Weekly Schedule.

. Delegated Daily Responsibilities to Sales Associates.

. Signed for and scanned daily shipments.

. Motivated employees in their daily sales and customer service.

. Performed customer refunds and exchanges in a professional manner.

. Watched for suspicious persons and activities, and took action when

required.

Other Experience

. Proficient in Microsoft Office systems (Word, Excel, Power point,

Outlook), Multiple Banking Systems, Mobius Systems, Archive Systems,

and SharePoint Sites.

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