Sales Customer Service

Maryam K Muhammed

714-***-**** (Cell)

Email: **.******.********@*****.***

QUALIFICATIONS

Recognized for demonstrating excellent organizational skills, time

management proficiency, problem resolution skills and multi-tasking

capabilities. Dedicated team player with proven success in leadership,

trust building and motivational skills. Positive relationship management

skills with all levels of client organization interaction. Valuable

contributor to corporate goal achievement through high energy level,

positive attitude, strong drive, detail oriented and follow through

abilities.

PROFESSIONAL EXPERIENCE

Anderson Merchandisers

Sales Representative/Merchandising Specialist

Anaheim, CA

05/11 - Current

Maintain Inventory management through Sales & Inventory Reports. Build

brand awareness by developing positive relationships with consumers through

high-quality service in a comfortable and friendly atmosphere and educate

consumer and store personnel on the features and benefits of our client's

brands and product lines. Maintain account aesthetics (zoning and

maintaining modular integrity). Setting product, performing department

resets, POP placement, inventory counts, and moving product from the stock

room to the sales floor. By department includes: books, children's books,

music, videos, iTunes, strategy guides along with multiple additional

projects as required. Brought challenging and neglected territories

consisting of multiple stores into compliance while successfully

maintaining rapport with store personnel and Management. Managing part-time

personnel within territory and train and prepare new personnel into taking

over and managing their own territories.

Self Employed Independent Contractor

Clients Include: ACD_Direct, LiveOps

Phoenix, AZ

05/08 - 02/12

Independent Agent through a Virtual Call Center taking pledges for PBS

stations around the country, St. Jude, ASPCA and other various non-profit

organizations. Inbound and Outbound Sales and Customer Service through

various clients. Assist in compiling, writing and editing of monthly team

newsletter, AAC Alt representing the Agent Advisory Council Board for

team/agent communication and assistance with management, Peer Lead for team

assisting with agent needs.

The Leukemia and Lymphoma Society Phoenix, AZ

05/06 - 10/11

Team in Training Campaign Coordinator (02/07-12/07) / Volunteer

Speak at informational meetings to potential participants on all aspects of

the TNT programs. Maintain a working knowledge of the Society's mission and

the programs to address them to the general public. Recruit, manage,

supervise, and support 100+ participants through-out training program.

Monitor fundraising progress and correspond with volunteers regarding

fundraising strategy as necessary. Maintained detailed records on

participants fundraising progress, event weekend and travel information.

Assist in writing and editing all materials for online participant guide

and development of team invitations, flyers, and letters as necessary. Work

with coaches to develop training calendars and schedules in accordance with

TNT structure. Coordinate with Home Office all event weekend travel plans

for participants, volunteers, coaches and staff. Support participants on

event day, ensuring all finish safely. Volunteer at the University of

Phoenix Municipal Stadium year round for football season and other major

events as Asst. Stand Manager/Head Cashier operating concession stands for

fundraising purposes.

ResortQuest Arizona Scottsdale, AZ

(formerly Scottsdale/Tucson Resort Accommodations

5/1997 - 3/2003

and Sunsational Suites of Arizona)

Controller

Supervised Accounting, Human Resource and Information Systems Departments.

Developed company handbook and procedures for employees. Prepared semi-

monthly payroll and maintained employee files including management of all

healthcare, COBRA and 401K administration. Created new systems to maintain

efficient and accurate control over volume of accounts payables. Audited

and prepared monthly reporting of all sales tax for various counties.

Maintained proper operation of network, printers, citrix, backups, outlook

and email for all workstations. Recognized for demonstrating excellent

organizational skills, time management proficiency, problem resolution

skills and multi-tasking

capabilities.

Phoenix Newspaper, Inc. Phoenix, AZ

10/1994-11/1996

Field Support Representative/Independent Contractor

For the whole metropolitan Phoenix area, supervised distribution of papers,

trained new independent contractors and other employees. Assigned new

routes, handles customer complaints and made sure that deliveries were

completed. Distributed newspapers to over 400 sites.

FNF Construction, Inc. Tempe, AZ

9/1989-7/1995

Human Resources/ Benefits Administrator/ Accounts Payable/ Payroll

Assisted in weekly payroll and deductions for over 350 employees throughout

four states. Developed and implemented hiring and termination procedures.

Maintained all medical, dental insurance eligibility and COBRA notices.

Responsible for general ledgers, job costs, equipment cost and accounts

payable.

EDUCATION

Disney Institute - Business Programs Phoenix, AZ

Certified in Disney's Approach to Quality Service within the Hospitality

Industry June 2010

Phoenix, AZ

08/03 - 04/06

Glendale Community College

Prerequisites for Full Scope Radiology Technologist Program, and

Nutritional Studies

Bryman School of Phoenix

Practical Technologist in Radiology

Tempe St. Luke's Hospital/Cigna Sun City

Practical Technologist in Radiology Externship

Performed limited scope x-ray on standard and portable systems, utilized

PACS system for digital imaging, transported patients throughout the

hospital. Proficient in phlebotomy, basic urinalysis, patient assessment,

vital signs and EKG's.

International Correspondence School Phoenix, AZ

Bachelor Degree in Business Management with an Emphasis in Finance

1986 - 1990

International Correspondence School

Phoenix, AZ

Diploma in Basic Computer Programming

1986 - 1987

SKILLS

Trained and experienced with various computer software applications,

including:

Lotus, Word Perfect, Microsoft Word, Excel, DOS, Windows 95-98-2K-XP-Vista-

07, and NT, Quicken, Quick Books Pro, Peachtree, Ceridian Payroll, JD

Edwards, Access, PowerPoint, Internet, Eudora, Bidtek, FRS, Outlook, Citrix

and various Fax and Accounting applications. Arizona Licensed Practical

Radiology Technologist, Phlebotomy, CPR Certified, Yahoo Messenger and

other various messenger sites, DimDim, Skype

Proficient with computer hardware and peripherals.

Contact this candidate