Customer Service High School

Karen Robertson

*** ***** **** ********* ** *****

******@*****.***

865-***-****

Professional Summary:

I have over 14 years’ experience in the finance industry as a self-motivated, creative-thinking, team player. I

have a proven record of achievement in property management, project management, and insurance. I am

looking to obtain a challenging career with a company that will utilize my skills and experience.

Educational:

• Eustis High School High School Diploma

• Real-Estate license – in process of aquiring

• Insurance License - retired

Professional Experience:

TitleMax- 2010-2012 Customer Service Re

• Customer Service Assisted customer with questions and problems

• Credit/Loan Processing appraisal of vehicle

• Inputting credit information and approval of loan

• Collect past due pawn loans in a high volume; fast-paced environment

• 100 calls per day

• Marketing to develop new marketing strategies to recruit new loan prospects

• Field Chase home and place of employment due to delinquent account

Sedgwick CMS - 2008- 2010 Claims Assistant

• Daily data entry of scheduled amounts to providers with mandatory input of 250 separate medical

billings

• Assist providers with calls regarding outstanding dates of service and billing inquiries

• Operate a phone system taking in excess of 125 calls per day

• Create and maintain a daily activity log for audit purposes

Clayton Homes / Vanderbilt Mortgage 1998- 2007

Remarketing Field Manager (2005-2007

• Scheduled inspections of homes in order to determine if refurbishment is needed

• Scheduled contractors for refurbishment

• Responsible for re-selling repossessed manufactured home

• Maintained an inventory of 100 land/home and home only sales

• Communicated with prospective buyers or dealers, in the field, to negotiate sales

• Traveled once a quarter to visually inspect outstanding inventory

• Trained new Remarketing Field Managers

• Attended on-site academies for continuous personal and professional development

Acquisition Support Specialist (2001-2005)

• Assisted in auditing and purchase of over $1 billion in loans from multiple companies

• Coordinated and traveled to selling companies and headed a team on 3 to 10 team members

• In charge of the team’s safety and wellbeing while abroad

• Created and maintained exception reports of senior officer

• Created open ongoing communication with the selling companies to obtain pertinent loan documents

Karen Robertson (continued)

826 Brown Road Knoxville TN 37920

******@*****.***

865-***-****

Acquisition Support Specialist (2001-2005) Continued

• Responsible for negotiating re-sale of loans back to selling companies

• Tracked lien information and state / county tax information on each home

• Negotiated with selling companies to pay back taxes

Ginnie Mae Specialist (2000-2001)

• Audited in-house and off-site facility loans for documents required by Ginnie Mae

• Verified loans were correctly amortizing and correct any errors

• Submitted information to Southtrust Bank as custodian for Vanderbilt and correct any errors that are

kicked back

Collections, Customer Service, and Insurance (1998-2000)

• Collected past due mortgage loans in a high volume; fast-paced; results-oriented environment

• Assisted customer with questions and problems trying to obtain first call resolution

• Handled mortgage insurance claims while maintaining a Team Leader position

• Insurance adjuster responsible for communicating with customers regarding their damaged home /

personal property

• Determined claim values

REFERENCES AVAILABLE UPON REQUEST:

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