Administrative Assistant Customer Service

K A S E Y L. S H I R L E Y

**** *** ************ ****, ********, Va. 23150 (H) 804-***-**** (C) 804-***-****

Email: **********@*****.***

OBJECTIVE

To take an active part in a company meeting their vision for a successful and lucrative future for

everyone while maintaining a high standard of integrity.

Experience Qualifications

Hermitage Steel, Inc. (Administrative Assistant) December 2007 to Present

Primary duties include assisting Office Manager with daily office duties as needed; while handling phone system functioning as liaison to customers/vendors and ensuring a positive customer experience. Assisted Project Mangers and President with drafting and estimating documents; coordinated job-site lists; set up jobs that require detailed information from inception to completion of all jobs; review extensive structural steel contracts; handle Purchase Orders, subcontracts and prepare detailed Schedule of Values for each and request appropriate Certificate of Insurance(s) and ensure compliance. Composed and executed warranty letters and welding certificates. Scheduled pickup and deliveries for UPS and Fed-ex.

Qimonda/Contract Craftcorps, Inc. (SAP Maintenance Tech 1) March 2007 – December 2007

Receive and assess service calls, generate fix SAP work orders and disburse to necessary groups, update customers on work order status, assist with Mechanical and Electrical SAP work order involving lengthy detailed data entry, cross-trained on framework Order PO creation and processing, labor/time entry, time conformation and invoicing.

C&W Tesco, Inc. (Administrative Office Coordinator) December 2003 – May 2006

Handled billing, inventory (entry/order), mail orders and returns, while utilizing a busy multi-line phone system, filing, data entry, plans, spreadsheets, TAB reports, processed AABC certificates, banking requirements, subcontracts, purchase orders and contracts while maintaining accuracy and meeting company deadlines. Assisted Project Managers with typing proposals, purchase orders, subcontracts as needed on a daily basis.

First Residential Mortgage (Compliance Officer) August 2002 – August 2003

Reviewed and finalized documents to be forwarded to lender for approval. Liaison between managers and staff to ensure the companies direction was kept regarding the Rules and Regulations for Loans and Compliance Laws. Managed multi-line phone system for staff of 45.

Administrative Assistant/Receptionist August 2002 – August 2001

Assisted General Manager and staff with organizing computer inventory, typing and general office duties. Managed a multi-line phone system while creating and maintaining all confidential file documents for loan officers. Trained new employees regarding office procedures.

Virginia Racing Commission (Data Entry Tech) Sept. 2000 – December 2000

Reviewed and entered all daily racing statistics, prepared daily race requirements and posted numbers during races which required detailed and accuracy under pressured deadlines.

David’s White House Restaurant & Catering(Catering/wait staff) January 1997 – December 2004

Food Service requirements and preparation for the public has been the most challenging of experiences. My customer skills were developed at an early age due to continuous deadlines and needs, and aiming to please the customer. It has also been the most rewarding to see a customer satisfied with your individual service, and was always praised by the owner of David’s White House.

Skills

Microsoft Word, Excel, Genesis and SAP software. Office machines include but not limited to printers, copiers, fax machines, meter machines, calculators, etc.

• 7 + years experience in inventory control (order, process and entry);

• 12 + years experience in customer service;

• 3 = years experience processing loans in a Lending/Mortgage company.

Reference upon Request