Manager Customer Service

Doris L. Morris

P.O. Box ****

Frederick, MD ****5 240-***-****

Email: ********@*****.***

OBJECTIVE: An interesting position in either a Corporate or Non

Profit environment

that allows me to utilize my diverse

business leadership skills.

EXPERIENCE:

Property Management:

< Executed daily operations of Property Management Office.

< Met with prospective tenants to show properties, explain terms of

occupancy, and

provide information about local areas.

< Inspected grounds, facilities, homes, apartments and equipment

routinely to

determine necessity of repairs and maintenance.

< Planned, scheduled and coordinated general maintenance of residential

properties

as may be necessary.

< Investigated complaints, disturbances and violations and resolve

problems,

following management rules and regulations.

< Executed leasing agreements.

< Maintained traffic reports, market surveys and property availability

< Achieved and maintained property lease-up goals from 80% to 99%.

< Implemented insurance, revised policies and follow up

< Post checks and deposited in bank

Licensed Realtor:

< Presented purchase offers to sellers for consideration.

< Conferred with Escrow companies, Lenders, Home Inspectors, Settlement

Attorneys

and pest control companies, to ensure that the terms and

conditions of purchase

agreements were met before closing dates.

< Managed and oversaw operations, maintenance, administration and

development of

residential properties, including complete review of

appropriate documents and

forms.

Mortgage:

< Interviewed loan applicants, obtained personal and financial

information, assisted in

completing applications as necessary.

< Reviewed residential loan application files to verify that

applications data was

complete and met establishment standards, including type and

amount of mortgage,

borrower assets, liabilities and length of employment.

< Called and wrote credit bureau and employer to verify accuracy of

information.

< Called specified companies to obtain property abstract, survey and

appraisal.

< Typed loan application forms, closing documents, legal documents and

Government

notices, using computer.

< Prepared and presented loan repayment schedule, calculated interest,

principal,

payment and closing cost to management.

Management:

< Managed local branch of a national fashion store, specializing in

high end European

Fashions.

< Revised company's flawed operations/administrative procedures,

resulting in

outstanding sales productivity and staff performance.

< Effectively addressed and resolved customer's complaints and questions

regarding

company's policies.

< Instituted employee training and guidance procedures for staff of over

30, with

emphasis on customer service and employee accountability, which

enhanced morale

and resulted in significantly higher individual productivity.

< Encouraged adherence to company policies, quality standards and

deadlines.

< Conducted periodic performance evaluations and recommended appropriate

personnel actions.

< Received triple bonus each month for achieving monthly sales goals

< Established and achieved personal goal to reduce loss ratio from 11%

to 2.6%,

reaching actual percentage of 1% of identified goal. Paperwork

100%.

WORK HISTORY:

Re/Max

Frederick/ Gaithersburg, MD.

Realtor

2002 to 2007

Continuing Education

Linpro, LCOR, Shelter Properties, Realty Group,

RAM Partners

Frederick/ Germantown, MD.

Property Manager

1991 to 2002

Leasing agent

2008 to 2012

The Limited Corporation

Frederick/ Gaithersburg, MD.

Manager

1984 to 1987

EDUCATION:

Awarded Recipient - National Society of Daughters

Institute of Real Estate Management

Gaithersburg, MD.

Accredited Residential Manager (ARM)/ Continuing Education

Linganore High School

Mt. Airy, MD.

High School Graduate

Professional Certifications:

License Real Estate Agent - State of Maryland

Frederick Community College

Certified Loan Officer

University of Phoenix, Columbia, MD.

Volunteer Work

Fund Raisers, Non-Profit Organization, Co-Ed Softball & Event

Planning

(See

references upon request)

Contact this candidate