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Customer Service Administrative Assistant

Location:
Richmond, VA, 23224
Salary:
$33,000 yr.
Posted:
March 10, 2013

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Resume:

GRACE SAULS

*** **** **** ******

Richmond, VA 23224

804-***-****

abone1@r.postjobfree.com

OBJECTIVE: To seek a career with an organization of stability and growth in the area of

Administrative Management.

EDUCATION: Virginia Commonwealth University, Richmond, VA

Major: English

January 2009 – Present

North Carolina Central University, Durham, NC

Major: English

January – July 2007

J.S. Reynolds Community College, Richmond, VA

Major: Administrative Systems Technology

May 1996 – April 1998

EXPERIENCE:

VCUHS – Virginia Health Practitioner’s Monitoring Program

700 East Franklin Street, Suite 300 Tower

Richmond, VA 23218 May 2011 – October 2012

Case Manager Assistant – Supported two case managers through records

maintenance, orientation scheduling, and general assistance. Provided prompt

response to phone inquiries from clients regarding all issues, as well as filing all

incoming reports into monthly folders. Maintained mailing or calling clients if

reports were missing and submitted them to case managers. Documented all

outgoing mail and fax reporting form requests from clients in the Case

Management Database system. Prepared and mailed recovery monitoring contracts,

work site monitor letters and release of information authorization letters. Entered

and tracked all incoming client reports on the frequency database manually on case

files as well as electronically on the CMD. Responsible for checking all client

licenses online for updated information to make sure license had not expired.

Virginia Commonwealth University (The Abacus Group)

Mid-Atlantic Addiction Transfer Technology Center

4907 Fitzhugh Avenue, Suite 202

Richmond, VA 23230 September 2009 – April 2011

Administrative Coordinator -- Assist with preparation of

proposals, budgets, reports and renewal applications by compiling, organizing and

obtaining information needed. Prepare correspondence, reports, forms, charts, and

slide materials for submission to the sponsoring agency. Set up and manage paper

and computer files for all ATTC related work and projects, while maintaining a

database for mail purposes. Responsible for travel, event planning and

arrangements, along with maintaining a calendar of events for ATTC and related

projects. Assist staff by completing travel authorization and reimbursement forms,

make arrangements for state car, train or airline. Conduct routine tasks such as

obtaining and sorting mail, answering multi-phone lines, efficient use of computer

and software packages, organizational, verbal and written communication skills.

Department of Health Professions (Caliper, Inc.)

Board of Dentistry

9960 Mayland Drive, Suite 300

Richmond, VA 23233 February 2008 – December 2008

Administrative Assistant III – Responsible for performing various administrative

and disciplinary duties for the Board of Dentistry. Maintain disciplinary case

activities, case records, enter data in License 2000 for case files, and process

outgoing correspondence in regards to informal, formal, and agency

subordinate hearing notices. Other duties include creating FOIA files, answering

telephones, filing, copying records, and faxing. Assist in training when necessary,

and overall support to the Deputy Executive Director of the Board of Dentistry.

Vance-Granville Community College

200 Community College Road

Henderson, NC 27536 April 2003 – July 2007

HRD Instructor -- Implemented a pilot program at the Kittrell Job Corps Center

to teach and assist student employees in upgrading their academic skills for

college

preparation and entrance exams. Instructed an “Introduction to Computer Skills”

class to misplaced workers as well as potential college students in order to enhance

their computer skills from beginning to advanced stages.

Richmond Times Dispatch

300 East Franklin Street

Richmond, VA 23219 February 2001 – July 2001

Customer Service Representative -- Responsible for typing advertising copy,

customer assistance, telephones, file maintenance, and assisting support staff.

Focused mainly on distribution of blind box replies to clients.

RELATED SKILLS: Strong organizational skills

Detail oriented/minimal supervision/team player

Microsoft Office Suite

Excellent typist

REFERENCES: Available Upon Request



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