Customer Service Administrative Assistant
Resume:
GRACE SAULS
Richmond, VA 23224
**********@*****.***
OBJECTIVE: To seek a career with an organization of stability and growth in the area of
Administrative Management.
EDUCATION: Virginia Commonwealth University, Richmond, VA
Major: English
January 2009 – Present
North Carolina Central University, Durham, NC
Major: English
January – July 2007
J.S. Reynolds Community College, Richmond, VA
Major: Administrative Systems Technology
May 1996 – April 1998
EXPERIENCE:
VCUHS – Virginia Health Practitioner’s Monitoring Program
700 East Franklin Street, Suite 300 Tower
Richmond, VA 23218 May 2011 – October 2012
Case Manager Assistant – Supported two case managers through records
maintenance, orientation scheduling, and general assistance. Provided prompt
response to phone inquiries from clients regarding all issues, as well as filing all
incoming reports into monthly folders. Maintained mailing or calling clients if
reports were missing and submitted them to case managers. Documented all
outgoing mail and fax reporting form requests from clients in the Case
Management Database system. Prepared and mailed recovery monitoring contracts,
work site monitor letters and release of information authorization letters. Entered
and tracked all incoming client reports on the frequency database manually on case
files as well as electronically on the CMD. Responsible for checking all client
licenses online for updated information to make sure license had not expired.
Virginia Commonwealth University (The Abacus Group)
Mid-Atlantic Addiction Transfer Technology Center
4907 Fitzhugh Avenue, Suite 202
Richmond, VA 23230 September 2009 – April 2011
Administrative Coordinator -- Assist with preparation of
proposals, budgets, reports and renewal applications by compiling, organizing and
obtaining information needed. Prepare correspondence, reports, forms, charts, and
slide materials for submission to the sponsoring agency. Set up and manage paper
and computer files for all ATTC related work and projects, while maintaining a
database for mail purposes. Responsible for travel, event planning and
arrangements, along with maintaining a calendar of events for ATTC and related
projects. Assist staff by completing travel authorization and reimbursement forms,
make arrangements for state car, train or airline. Conduct routine tasks such as
obtaining and sorting mail, answering multi-phone lines, efficient use of computer
and software packages, organizational, verbal and written communication skills.
Department of Health Professions (Caliper, Inc.)
Board of Dentistry
9960 Mayland Drive, Suite 300
Richmond, VA 23233 February 2008 – December 2008
Administrative Assistant III – Responsible for performing various administrative
and disciplinary duties for the Board of Dentistry. Maintain disciplinary case
activities, case records, enter data in License 2000 for case files, and process
outgoing correspondence in regards to informal, formal, and agency
subordinate hearing notices. Other duties include creating FOIA files, answering
telephones, filing, copying records, and faxing. Assist in training when necessary,
and overall support to the Deputy Executive Director of the Board of Dentistry.
Vance-Granville Community College
200 Community College Road
Henderson, NC 27536 April 2003 – July 2007
HRD Instructor -- Implemented a pilot program at the Kittrell Job Corps Center
to teach and assist student employees in upgrading their academic skills for
college
preparation and entrance exams. Instructed an “Introduction to Computer Skills”
class to misplaced workers as well as potential college students in order to enhance
their computer skills from beginning to advanced stages.
Richmond Times Dispatch
300 East Franklin Street
Richmond, VA 23219 February 2001 – July 2001
Customer Service Representative -- Responsible for typing advertising copy,
customer assistance, telephones, file maintenance, and assisting support staff.
Focused mainly on distribution of blind box replies to clients.
RELATED SKILLS: Strong organizational skills
Detail oriented/minimal supervision/team player
Microsoft Office Suite
Excellent typist
REFERENCES: Available Upon Request
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