Customer Service Sales
Resume:
GERALD C. HALL
Raleigh, North Carolina 27603
**********@**.**.***
SUMMARY
Experienced professional in Materials Management in the Telecommunications
and Power Generation Industries. Background includes a B.S. degree in
engineering science, CPIM - Certified in Production and Inventory
Management and graduated from General Electric's three year Manufacturing
Management Training Program. Strengths include excellent analytical and
problem-solving skills and adapting to change.
PROFESSIONAL EXPERIENCE
TE CONNECTIVITY (formerly TYCO ELECTRONICS INC.),
1989-2012
Fuquay-Varina, North Carolina
Senior Materials Analyst
Managed forecast, inventory, safety stock, and production for all telecom
copper products.
Determined what to manufacture and when to build stock based on forecast,
customer requirements and capacity.
. Achieved a 95% ship-to-promise rate and 80% ship-to-request rate for
30,000 sales orders per year.
. Reduced inventory by 30% from $27M to $19M by reducing safety stock,
monitoring purchase orders and dispositioning obsolete material.
. Established forecast for 8 product lines totaling $60M in sales and
loaded MRP based on historical usage and unique marketing demands.
. Implemented pull system for 99% of the sales dollars on three product
lines achieving a 14 day turn around for customer orders.
. Courses completed: Managing Personal Growth, Strategic Management of
Resources, Execution & Control of Operations, Detailed Scheduling &
Planning, Basics of Supply Chain Management, Master Planning of
Resources, Introduction to Excel, Extreme Excel, Inventory Quality
Ratio, and Inventory Management.
NORTHERN TELECOM INCORPORATED, Switching Division,
1985-1989
Customer Service Center, Morrisville, North Carolina
Senior Marketing Coordinator
1987-1989
Coordinated with the Customer Service Center all telecommunication switches
going in-service, out-of-warranty and in-warranty; developed marketing
package for all telecommunication switch upgrades; and provided regional
support.
. Created and issued regional sales reports to monitor $110M annual
sales.
Manager Production Control
1985-1987
Managed twenty people on two management levels. Controlled inventory,
provided material requirements and scheduled production for 300 production
personnel with annual sales of $110M. Managed $525K personnel budget and
$2.8M direct material budget.
. Improved material flow and reorganized operations saving $67K annually
by eliminating one stockroom and two material handlers.
Gerald C. Hall
Page 2
Manager Production Control (cont.)
. Exceeded personal cost improvement budget by 50% saving $75K and
continuously exceeded department budget.
. Courses completed: Kepner-Tregoe Problem Solving and Decision Making,
Team Problem Solving, Master Planning, Material Requirements Planning,
Production Activity Control, Capacity Management, and
Telecommunications Overview.
GENERAL ELECTRIC COMPANY
1980-1985
Manager Production Control, Steam Turbine Generator Department,
Durham, North Carolina
Provided material requirements, controlled inventory and scheduled
production for 200 production personnel with annual sales of $100M.
Managed $300K personnel budget. Directed activities of fourteen people on
two management levels.
. Developed and implemented method of ordering all steel plate
requirements on an as-required basis resulting in an average monthly
inventory reduction of $750K.
. Determined manpower requirements, facilities, ordering procedures and
production schedules resulting in on-time delivery of 175 heat
recovery steam generators having a sales value of $200M.
. Saved $148K annually by implementing a new labor reporting system that
reduced the required number of employees from five to three.
. Exceeded personal cost improvement budget by 50% saving $90K and
continuously exceeded individual budget.
EDUCATION
Bachelor of Science, Engineering Science
Geneva College, Beaver Falls, Pennsylvania
Certified in Production and Inventory Management, CPIM
The American Production and Inventory Control Society.
TRAINING
General Electric Company-Manufacturing Management Training Program
MILITARY
Senior Interrogator, U.S. Army, Military Intelligence, Army Commendation
Medal with Honorable Discharge.
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