Anthony Fitzgerald Burnett

** ***** ******, ***********

Manchester, M14 7HL

016*-***-****

079*-***-****

abonbz@r.postjobfree.com

Profile:

I have over 20 years Customer Service experience in retail, warehousing and administration.

My duties over this time include dealing with customers’ enquiries via telephone, email and

face to face contact, compiling reports and handling confidential data. Whilst employed by

Vaultex UK I also performed duties as a Fire Warden. I’m willing to learn new skills and

undertake any training necessary.

Work Experience:

Horizon Finance:

Customer Service Advisor

My duties involved accepting and processing information from inbound calls and forwarding

the data to the relevant departments. I was employed from 26th November to 28th December

2012.

Vaultex UK Limited: April 1999 – June

2012

Team Leader

As Team Leader my duties mainly comprised of organizing and supervising a staff of twelve

operatives on the shop floor, sending out and accepting goods on warehouse bays, check

weighing goods into stock, compiling weekly reports and dealing with customers’ enquiries.

Moben Kitchens: August 1998 – April

1999

Filing Clerk

My duties consisted of updating and filing sensitive documents, handling customers’

enquiries and dealing with incoming and outgoing mail.

Athena Bookshop: October 1987 – March

1993

Administrator

As an Administrator I was cashing up and banking on a daily basis, stock checking various

departments on the shop floor, dealing with customers’ enquiries on a face to face basis as

well as over the telephone and liaising with numerous publishing houses.

Education and Training:

Pearson/ICM: November 2012

Btec Level 1 Workskills

Vaultex UK Limited/Linde: July 2011

Pedestrian Pallet Stacker BITA Group A5

APAC Training: August 1992

Coding and Programming in COBOL City and Guilds Level 2

Data Processing City and Guilds Level 2

Program Design Techniques City and Guilds Level 2

Birley High School: July 1980

English Language O’ Level – Grade C

Spanish O’ Level – Grade C

Geography C.S.E – Grade 2

Woodwork C.S.E – Grade 3

Mathematics C.S.E – Grade4

Interests:

I enjoy participating in and watching various sports such as football, basketball and athletics.

I also enjoy reading the works of my favourite authors who are as diverse as Don Winslow

and George Pelicanos to Octavia Butler, James Baldwin and Richard Wright.

Additional information:

I’ve successfully completed Edexcel level 1 Workskills and Customer Management where I

worked on: communication skills, questioning techniques, negotiation skills, self motivation

as well as presentation skills. During my period of unemployment from 1993 to 1998, I had a

voluntary role in monitoring primary school children during swimming lessons.

Contact this candidate