Customer Service High School
Resume:
Anthony Fitzgerald Burnett
Manchester, M14 7HL
**************@****.**.**
Profile:
I have over 20 years Customer Service experience in retail, warehousing and administration.
My duties over this time include dealing with customers’ enquiries via telephone, email and
face to face contact, compiling reports and handling confidential data. Whilst employed by
Vaultex UK I also performed duties as a Fire Warden. I’m willing to learn new skills and
undertake any training necessary.
Work Experience:
Horizon Finance:
Customer Service Advisor
My duties involved accepting and processing information from inbound calls and forwarding
the data to the relevant departments. I was employed from 26th November to 28th December
2012.
Vaultex UK Limited: April 1999 – June
2012
Team Leader
As Team Leader my duties mainly comprised of organizing and supervising a staff of twelve
operatives on the shop floor, sending out and accepting goods on warehouse bays, check
weighing goods into stock, compiling weekly reports and dealing with customers’ enquiries.
Moben Kitchens: August 1998 – April
1999
Filing Clerk
My duties consisted of updating and filing sensitive documents, handling customers’
enquiries and dealing with incoming and outgoing mail.
Athena Bookshop: October 1987 – March
1993
Administrator
As an Administrator I was cashing up and banking on a daily basis, stock checking various
departments on the shop floor, dealing with customers’ enquiries on a face to face basis as
well as over the telephone and liaising with numerous publishing houses.
Education and Training:
Pearson/ICM: November 2012
Btec Level 1 Workskills
Vaultex UK Limited/Linde: July 2011
Pedestrian Pallet Stacker BITA Group A5
APAC Training: August 1992
Coding and Programming in COBOL City and Guilds Level 2
Data Processing City and Guilds Level 2
Program Design Techniques City and Guilds Level 2
Birley High School: July 1980
English Language O’ Level – Grade C
Spanish O’ Level – Grade C
Geography C.S.E – Grade 2
Woodwork C.S.E – Grade 3
Mathematics C.S.E – Grade4
Interests:
I enjoy participating in and watching various sports such as football, basketball and athletics.
I also enjoy reading the works of my favourite authors who are as diverse as Don Winslow
and George Pelicanos to Octavia Butler, James Baldwin and Richard Wright.
Additional information:
I’ve successfully completed Edexcel level 1 Workskills and Customer Management where I
worked on: communication skills, questioning techniques, negotiation skills, self motivation
as well as presentation skills. During my period of unemployment from 1993 to 1998, I had a
voluntary role in monitoring primary school children during swimming lessons.
Contact this candidate