Project Manager Customer Service
Resume:
Apryl Donato Ableman
Altamont, NY 12009
Cell: 518-***-****
Email: ********@*****.***
Qualifications
• Experienced project manager for a general contracting firm.
• Knowledgeable in all aspects of construction
• Experienced and proficient in cost management
• Fully trained in the use of construction software such as Timberline Pipeline and
Microsoft Project.
• Extensive experience working with both private and public agencies including NYS
Thruway, several school districts, many retail outfits and area banks.
• Maintains and excellent working relationship with numerous area sub-contractors and
architects.
• Many years of customer service experience.
• Exceptional interpersonal and customer service skills.
• Possess the ability to troubleshoot actual and potential problem areas, and implement
viable solutions that are both profitable and efficient.
• Has knowledge of financial systems and procedures.
• Can perform administrative and clerical tasks.
Professional Background
2010-Present Rosch Brothers Incorporated
Project Manager/Junior Estimator
• Responsible for keeping projects on time and budget.
• Coordinate all sub-contractors involved.
• Schedule and run meetings with subcontractors and owners.
• Visit job sites and communicate with superintendent to assure that proper cost codes are
being used and work is being performed and executed as per plans.
• Create and maintain project schedule.
• Track time and material expenses on cost variance reports.
• Read and interpret plans and specifications of projects.
• Solicit bids and Distribute plans and specifications to potential sub-contractors.
• Assist Sr. Estimator with take offs.
2009-2010 The Nottingham Chop House-112 Wolf Rd. Colonie, NY
General Manager
• Assisted in the start up of an independently owned steak house featuring a 15 draft beer
selection. Created a specialty drink menu, wine list and scotch collection.
• Responsible for the oversight of inventory and ordering of all beverages and front of
house supplies.
• Served patrons as the lunch shift bartender and lounge server.
• Supervised daily front of house operations and staff.
• Assisted owner in scheduling and payroll.
• Trained all new front of house staff.
• Handled the scheduling and execution of all parties and events including but not limited
to corporate and casual gatherings and celebrations.
• Responsible for decisions regarding marketing and promotion.
2006.2009 The Firkin and Fox-112 Wolf Rd. Colonie, NY
FOH Manager
• Assisted in the transition to new ownership upon the dissolution of the franchise.
• Performed all front of house duties including supervise all daily operations, including
staff support, customer service, training, scheduling, inventory and ordering, bartending,
serving and expediting.
2005.2006 Dukes Bar and Grill-9 Frontage Rd. Glenmont, NY
Head Bartender
• Served clientele and service bar for wait staff in adjoining Italian restaurant.
• Responsible for general set up and cleanliness of bar.
• Trained all new employees.
• Assisted owners in the scheduling of live entertainment.
Community Organizations
• Cheer Coordinator and Board Member for Helderberg Valley Pop Warner.
Professional References
Tim Conlon
Rosch Brothers Inc.
President
518-***-**** ext. 14
John Kvocka
JSK Associates
CEO
James Tobin
James Daly Tobin Architect
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