Customer Service Sales
Resume:
Ean Robinson
**** ********* *****, *********, ** 28215
*********@*****.***
Objective
To seek a position that will allow me to present various skills, work ethic, knowledge, and technical experience and to be challenged fully to express my advance hands on learning ability so that a progressive organization will benefit.
Profile • More than 12 years’ of successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting, sales support
• Possess solid problem solving skills.
• Ability to train, motivate, and supervise customer service employees.
Synopsis of Achievements • Utilized persuasion and mediation skills.
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
Employment Iqor, Charlotte,NC 2006 - Present
Customer Service/Sales Representative
• Work with 200 sales professionals covering 5 states (Texas, Mississippi, Louisiana, Arkansas, and Minnesota), accountable for several thousand corporate and residential accounts.
• Set up new accounts and service requests.
• Resolved customer complaints and issues.
• Requested and collected payments from current and delinquent customers.
• Assisted team with customer escalated billing and service issues.
• Sustained quality control and ways to improve customer service.
AT & T, Charlotte, NC 2000 - 2005
Billing Clerk
• FASC/Fraud Analysis and Surveillance Center
o Monitored high dollar amount billing charges for corporate accounts.
o Sold a variety of sales and service packages to upgrade or save customers money.
• ICVC/International Card Verification
o Verified customers placing international phone calls.
o Quality control liaison for international calling cards.
o Reset calling cards and prevented fraudulent usage.
• CLEC/Competitive Local Exchange Carrier
o Responsible for blocking and unblocking residential and business lines.
o Verified/obtained biller name and address to allow AT & T access.
Education Central Piedmont Community College, Charlotte, NC
P & C Insurance Licensing
Central Piedmont Community College, Charlotte, NC 2011 - Present
High school Diploma
References Furnished Upon Request
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