Jessica Morant
Brooklyn, New York 11213
Residence: 347-***-****
Mobile: 347-***-****
Email: *************@*****.***
OBJECTIVE
Seeking a position in Customer Service where I can utilize my skills and experience.
SUMMARY OF QUALIFICATIONS
• Highly motivated, energetic student with strong work ethics and commitment to excellence
• Excellent interpersonal skills with ability to deal effectively with a diverse population
• Strong organizational qualities with verbal & written skills
• Proficiency in Microsoft Word, Excel and PowerPoint
• Pay attention to details and work well under pressure
• American Criminal Justice, Introduction to Criminology, Introduction to Law Enforcement, Child Welfare/ Child Abuse Prevention,
Criminal Law and Procedures, and Ethical Issues in Criminal Justice
EDUCATION
10/ 2011 -01/2013 ASA-The College for Excellence, Brooklyn, NY
Associate of Applied Science Degree in Criminal Justice
WORK EXPERIENCE OVERVIEW
Children of Promise Brooklyn, NY September/2012-
January/2013
Intern
• Answered multi-line telephone, routed calls, and took accurate messages
• Pick up kids from school and supervised them on trips
• Completed faxing, and filing duties while maintaining an organized office
• Performed all sorts of errands as assigned by the supervisor
• Help the kids with their homework and counseled them with their problems
Johnny Rockets New York, NY
May/2012-July/2012
Cashier/Server
• Calculate total payments received during a time period, and reconcile this with total sales.
• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
• Handle cash counter, including checks and credit card payments
• Took orders and serve food to the guest
• Answered multi-line telephone, routed calls, and took accurate messages
• Mopped and wiped cash counter
• Greeted customers entering the store and helped them in finding their choice
• Performed all sorts of errands as assigned by the supervisor
National Park Service
New York, NY
July/2011-October/2011
Castle Clinton, Visitor’s Assistant
• Directed visitors to appropriated areas throughout the park and harbor
• Sold tickets and provided exceptional customer services to diverse groups
• Answered multi-line telephone, routed calls, and took accurate messages
• Performed park closing procedures, by checking the park for any visitors
• Completed faxing, and filing duties while maintaining an organized office
New York City Housing Authorities New York, NY July/2009-August/2009
Seasonal Groundskeeper/Assistant
• Provided administrative assistance to the front desk
• Periodically cleaned and maintained parks and Senior Citizens’ buildings
• Ensured that facilities standards were in accordance to park regulations
• Assisted the Head Groundskeeper in planning, scheduling and maintenance of park
• Participated in the propagation of grass, trees, shrubs and other plants through planting, fertilizing, etc
• Assisted the Head Groundskeeper in diagnosing diseases and determining necessary treatment for trees
References available upon request