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Customer Service Assistant

Location:
Brooklyn, NY
Posted:
March 12, 2013

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Resume:

Jessica Morant

**** ****** ****** ***. ****

Brooklyn, New York 11213

Residence: 347-***-****

Mobile: 347-***-****

Email: *************@*****.***

OBJECTIVE

Seeking a position in Customer Service where I can utilize my skills and experience.

SUMMARY OF QUALIFICATIONS

• Highly motivated, energetic student with strong work ethics and commitment to excellence

• Excellent interpersonal skills with ability to deal effectively with a diverse population

• Strong organizational qualities with verbal & written skills

• Proficiency in Microsoft Word, Excel and PowerPoint

• Pay attention to details and work well under pressure

• American Criminal Justice, Introduction to Criminology, Introduction to Law Enforcement, Child Welfare/ Child Abuse Prevention,

Criminal Law and Procedures, and Ethical Issues in Criminal Justice

EDUCATION

10/ 2011 -01/2013 ASA-The College for Excellence, Brooklyn, NY

Associate of Applied Science Degree in Criminal Justice

WORK EXPERIENCE OVERVIEW

Children of Promise Brooklyn, NY September/2012-

January/2013

Intern

• Answered multi-line telephone, routed calls, and took accurate messages

• Pick up kids from school and supervised them on trips

• Completed faxing, and filing duties while maintaining an organized office

• Performed all sorts of errands as assigned by the supervisor

• Help the kids with their homework and counseled them with their problems

Johnny Rockets New York, NY

May/2012-July/2012

Cashier/Server

• Calculate total payments received during a time period, and reconcile this with total sales.

• Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.

• Handle cash counter, including checks and credit card payments

• Took orders and serve food to the guest

• Answered multi-line telephone, routed calls, and took accurate messages

• Mopped and wiped cash counter

• Greeted customers entering the store and helped them in finding their choice

• Performed all sorts of errands as assigned by the supervisor

National Park Service

New York, NY

July/2011-October/2011

Castle Clinton, Visitor’s Assistant

• Directed visitors to appropriated areas throughout the park and harbor

• Sold tickets and provided exceptional customer services to diverse groups

• Answered multi-line telephone, routed calls, and took accurate messages

• Performed park closing procedures, by checking the park for any visitors

• Completed faxing, and filing duties while maintaining an organized office

New York City Housing Authorities New York, NY July/2009-August/2009

Seasonal Groundskeeper/Assistant

• Provided administrative assistance to the front desk

• Periodically cleaned and maintained parks and Senior Citizens’ buildings

• Ensured that facilities standards were in accordance to park regulations

• Assisted the Head Groundskeeper in planning, scheduling and maintenance of park

• Participated in the propagation of grass, trees, shrubs and other plants through planting, fertilizing, etc

• Assisted the Head Groundskeeper in diagnosing diseases and determining necessary treatment for trees

References available upon request



Contact this candidate