PO Box ***** Montgomery,Al *****-mail ( **** Villas Circle Apt F.

Montgomery, AL 36116 (

334-***-****-cell ( abon6g@r.postjobfree.com

Arlanda K.Williams

objective

Veteran, loyal employee, team oriented, skilled in customer

service, mature, professional seeking to be an asset for your

company.

Summary of skills

Administrative Assistant Cook

Payroll Clerk Cashier

Security Guard Bandsaw Operator

Supervisor Call Center Agent

Accounts Receivable Trainer

Daycare Teacher File Clerk

Summary of qualifications

7/1990-10/2010- File clerk- Veteran Hospital- summer intern,

US Air Force-cook, Alabama Army National Guard- Cook, trainer,

shift leader, laborer- Excel Foam Co., administrative

assistant-FEMA, payroll clerk-Security Engineers Inc., call

center- OSI-BellSouth collections, cashier- Cantu Services,

Air Force,Sales- Wal -Mart,

Employment

6/ 1990-8/1990 JTPA- Summer Jobs Program- VA Hospital

Montgomery, Al

File clerk

. Pull and return files, process patients into clinics, review

post appointment questionnaires, assist with transporting

patients as needed, assist with patient activities, received a

certificate of appreciation

. 1992-1995 US Air Force- Cook- prepare menu items according to

recipe specifications, ensure meals presentable, serve

customers, refresh serving lines, act as shift leader,

. 1996-1998 Laborer- Excel Foam Co.- Operate bandsaw, cut and

slit foam, fill upholstery orders, package materials, load

trucks, drive forklift,

. 10/2005-03/2008- Federal Emergency Management Agency-

Administrative Assistant- perform telephone interviews,

respond to inquiries from internal and external customers,

process information requests, submit daily tracking reports,

submit verification of fraudulent activity to FBI liaison as

needed

. 5/2008-10/2010- Payroll Clerk & Security Guard- Security

Engineers Inc.- Perform weekly payroll functions, submit

corrections, approve leave request, do reprimands and

counseling per company requirements, conduct training, perform

as security consultant on new contracts making recommendations

as to what devices need to be implemented

. 7/2005 -10/2005- Accounts Receivable -OSI-BellSouth

Collections- receive incoming calls from customers making

payments or arrangements on their accounts, make outbound

calls to collect on services rendered

5/2011-1/2013 Convergent ERS - Call Center Representative- Collection

activities, troubleshoot devices, address customer complaints

Education

2012 Troy University- Montgomery, Al

Currently enrolled- seeking degree in psychology

2000 Alabama State University - Montgomery, Al

8 credit hours- Major- Arts- no degree obtained

2010 South University - Montgomery, Al

21 credit hours-Major- IT - no degree obtained

1992 Lowry Air Force Base- Denver, Co

Certificate of training- Services Specialist- Cook

1992 Sidney Lanier High School - Montgomery, Al

Diploma- obtained- May 1992

Languages

Spanish- read- yes; speak-yes; proficiency level- low

French- read- yes; speak-yes; proficiency level-low

REFERENCES

Annie Holt- 334-***-****- friend

Doris Nichols-334-***-****- pastor

Cynthia Williams-334-***-****- mother

Contact this candidate