Quality Assurance Manager
Resume:
William J. Zenkus Jr.
Seymour, Ct. 06483
*******@*******.***
Manager • Quality Assurance
Energetic, hands on leader, possessing experience and know-how which exceed most QA management job and educational equivalency requirements. I lead by example, quickly comprehend the "big" picture and can communicate project goals and requirements in a manner that builds a team and drives to successfully deliver product and/or services which meet or exceed business and customer expectations every time.
CAREER CHRONOLOGY
Manager Quality Assurance - Radial Network Corporation - Branford, CT - January 2012 - January 2013
> Developed and executed Agile S/W processes, tools and test methods for all aspects of the Radial Network and SDK. Builds triggered automatically with successful check in of code. Test and archive of code proceeded automatically with build success. Developers notified immediately if build or any tests failed.
Results: Automated build and test tools providing instant feedback on project progress towards the daily SCRUM goals, decreasing development to release times while increasing product quality.
> Established processes enabling Operation and Customer issues (Help Desk Trouble Tickets) to be transferred to JIRA and scheduled into the next appropriate development sprint.
Results: Automated Product Life Cycle Management System by process and tools implementation.
Manager Quality Assurance - In Game Advertising Worldwide - Guilford, CT - April 2006 - January 2012
> Validated data processing end-to-end to ensure accurate reporting and billing. Created and executed SQL queries, Excel documents and SDK data tests to perform validation of system.
Results: System put into production serving ad campaigns through 100+ Game Titles to 14,000,000+ users worldwide, making up the IGA ‘In-Game-Advertising Network.
> Analyzed IGA system campaigns for efficiency and accuracy using SSRS (sequel server report server) and pivot tables to analyze current vs. historical campaign impressions delivered across all markets served.
Results: Improved campaign delivery and tracking to shape annual investment of $5,000,000 from advertisers.
> Managed IGA’s Help Desk, Training and Documentation to develop, maintain and enhance tools, training, documentation, enabling the fullest utilization of IGA’s system capabilities (Start up - initial launch of system.)
Results: Improved overall effectiveness of channel partners, Operations, Sales and Finance in the use of the systems; inventory, ad campaign, billing, collection and payment capabilities.
> Audited and reconciled differences between IGA production systems and Sales Force to support monthly invoicing and payments.
Results: Finance relied on this analysis to send out an average of $500K in invoices and payments monthly.
> Created and documented Game Title intake process allowing QA to work with multiple game development teams around the world on multiple projects simultaneously, at times partnering with a test house vendor to deliver quality, on time and on budget projects. The vendor had upwards of 30 resourced to support this work resulting in quality deliveries. I managed everything for IGA from the contract to execution.
Results: Achieved each development teams’ product release dates 100% on time or ahead of schedule with zero (0) stop ships or recalls, all within approved budgets.
Director Product Assurance - ADC/C-COR - Wallingford, CT (C-COR acquired ADC in 2001) Jan. 1999 - April 2006
> Directed worldwide, multi-disciplined team reducing fielded liabilities $18,500,000 to $750,000 under budget.
Results: $5,000,000 returned to C-COR’s net income within two years from liability reserve.
> Reduced Customer Trouble Reports from 47 per week to a total of only 3 open being worked to closure.
Results: Incorporated proactive root cause analysis and corrective resolution practices into business units ISO processes across the enterprise working with interdepartmental teams promoting ongoing quality improvement processes as the standard practice.
> Transformed potential $1,750,000 liability by investing $45,000 worth of resources and efforts to demonstrate true root cause of systems network issues and expanded customer's realization to a future proof resolution.
Results: $1,000,000 product sale for C-COR.
> Innovated functional requirements to create products to provide better system performance save maintenance expenses while eliminating negative product perceptions in the cable industry.
Results: Patent 7809264 awarded to C-COR.
ADDITIONAL EXPERIENCE
Manager Product Assurance, GDC Middlebury, Connecticut 1996 – 1999
New Product Introduction Engineer, GDC Middlebury, Connecticut 1993 - 1996
Supervisor National Technical Support, GDC Middlebury, Connecticut 1991 – 1993
Supervisor Customer Call Center & Dispatch, GDC Middlebury, Connecticut 1989 – 1991
Sr. Field Engineer, GDC Middlebury, Connecticut 1986 - 1988
Supervisor Product Repair, GDC Middlebury, Connecticut 1983 – 1985
Skills:
Proactive Democratic Leadership, Excellent Analytic and Problem Solving, Strategic & Tactical Planning, Strong Data Collection Analysis and Reporting, Process Improvement, Project Management, Team Building, Multisite Operations, Agile Process Development and Process Improvement, Software Configuration Management, Documentation, Effective Communication, Training, Customer Service, Finance & Budgeting, AWS Cloud Services, Windows Microsoft Office suite, VMWare, Git, Jenkins, JIRA, Confluence, Selenium, Apache, dJango, Tomcat, Java, HTML, SQL, Awesonium, Windows Microsoft Office Suite, SSRS, Sales Force, HFC: Nodes, Amps, Line Extenders and Taps, Sun server/client and LAN/WAN Administration, Data, Video and Voice over TDM, ATM and IP, TDM T1/, Continuous, and Serena Code Manager, Bugzilla, Remedy Bug Tracker
Education: GGI Concurrent process development
Team building – Rensselaer at Hartford
GDC Management Course
PMG Professional Supervision Course
Customer Satisfaction Trainers Course
Sun Network Admin. Certification
Connecticut School of Electronics
Reference Examples:
“Bill contributed much more than QA to our organization. He stepped in wherever I needed him; in operations, customer relations, developing business processes, or providing support for finance. He has been an incredibly valuable asset because of his commitment and work ethic”
– Peter Sispoidis, CTO of IGA & Radial Network Corp.
“I found Bill to be a hard working, valuable member of my management team. He consistently achieved good results and delivered on all expectations. He routinely put in “whatever it took” to get the job completed. Bill has mastered the skills of a Director of Product Assurance.”
– Peter Wolff, Senior Vice President, ADC & C-COR
Complete References: Available upon request – past supervisors, peers, and associates
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