Senior claims adjuster

Ramonne Foy

**** ********** **

Pearland, TX ****4

Home 281-***-****

*******@***.***

~ With Organizational and Interpersonal Expertise offering 15+ years in the

Insurance Industry~

SUMMARY

Highly-organized and analytical Property Claims Associate offering 15+

years in a very select field including Field Adjuster, Claims Adjuster and

Insurance Agent. Accurately and efficiently ascertain validity of contents

damage. Effectively and compassionately working with distraught claimants

and resolve conflicts. Recognized by management for excellent customer

service and investigatory skills on claims requiring substantial

investigation. Negotiate resolution of claim based on facts and legal

climate where catastrophes occurred. Strong interpersonal and communication

skills supporting a high level of professionalism, integrity, and

enthusiasm. Computer literate. Working knowledge of Microsoft Office and

proprietary software. Worked on CAT claims in the residential and

commercial lines.

WORK HISTORY

2012 - Present Charles Foy Insurance Agency Independent Insurance Agent

Houston, TX

* Advise clients of broker (independent agent) in selecting casualty, life,

and property insurance.

* Explain group insurance programs to promote sale of insurance plan.

* Select company that offered type of coverage requested by client to

underwrite policy.

* Discuss advantages and disadvantages of various policies.

2009 - 2012 American Strategic Insurance Company Outside Field Adjuster

Houston, TX

* Processed roof, theft, burglary, lightning, vandalism, electronic

equipment protection, fire, and water damage claims.

* Negotiated settlements on claims in suit and appraisal.

* Analyzed information gathered by investigation and reported findings and

recommendations.

* Negotiated claim settlements and recommended litigation when settlement

cannot be negotiated.

2006 - 2009 Charles Foy Insurance Agency Independent Insurance Agent

Houston, TX

* Office manager for family owned insurance agency.

* Called on policyholders to deliver and explain policy, to suggest

additions and changes in insurance program, and to change beneficiaries.

* Explained necessary bookkeeping requirements for customer to implement

and provide group insurance program.

* Planned and oversaw incorporation of insurance program into bookkeeping

system of company.

* Contacted underwriter and submitted forms to obtain binder coverage.

2002 - 2006 Chubb Insurance Company Property Claims Adjuster Houston,

TX

* Processed theft, burglary, lightning, vandalism, electronic equipment

protection, fire, and water damage claims.

* Provided excellent customer service to meet the needs of the insured, for

personal and commercial claims.

* Negotiated claim settlements within authorized limits.

* Catered to upscale cliental, with properties in excess of 2 million.

2001 - 2002 Farmer's Insurance Group Mold Lead Adjuster Houston, TX

* Supervised independent adjusters in handling specialized mold claims,

reviewed all letters and payments made by adjusters.

* Evaluated effectiveness of current collection policies and procedures.

* Prepared operational and risk reports for management analysis.

2000 - 2001 Farmer's Insurance Group DPR Coordinator Houston, TX

* Coordinated the direct vendor program for the Greater Houston and San

Antonio area.

* Handled the paperwork and payments, while supervising the contractors

serving the direct repair program.

* Excel at organizing, coordinating, and managing projects.

* Excellent interpersonal and communication skills, complementing proven

creative problem solving capabilities.

* Re-inspect estimating and claim handling completed by Independent

Adjusters, Contractors, Mitigation Companies and others.

1997 - 2000 Farmer's Insurance Group Property Claims Adjuster

Houston, TX

* Processed roof, theft, burglary, lightning, vandalism, electronic

equipment protection, fire and water damage claims with a 90% customer

survey reply average score which resulted in great customer service.

* Established and maintained a high level of positive working relationships

with internal and external customers, ensuring satisfaction with company

services. (Employed 1997-2002)

COMPUTER SKILLS

Microsoft Word, Excel, Xactimate, Xactanalysis, Marshall Swift Boeckh

LICENSES (PROPERTY AND CASUALTY)

Texas 442088

Louisiana 517926

Georgia 2734456

Florida E137269

Texas 1445510

PRINCIPAL ABILITIES

> Trained sales force of insurance agents on procedures and products,

achieving a significant increase in new business.

> Developed and marketed new insurance products in order to expand

existing accounts.

> Saved company millions of dollars in potential losses by identifying

high risk exclusions based on extensive research.

> Provided prompt, courteous, and knowledgeable customer service and

earned a loyal clientele.

EDUCATION

University of Houston - Downtown B.S. General Studies (Psychology)

PROFESSIONAL REFERENCES

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