Customer Service Manager

mALCOLM t. cOLLINS

*** *. ***** . *********, ** 70510 . PHONE 901-***-****

EMAIL: *******@*****.***

OBJECTIVE

I am seeking to secure a career in Administration, Business Development,

Revenue/Environmental Management or Customer Service in a reputable

organization which appreciates professional approaches and hard work. I

would like to use my knowledge, various skills and experience in

contribution towards fulfilling the company's growth objectives, while

developing my career and excelling in these related fields.

Experience

6/1998 to Present FedEx Express Lafayette, LA

Operations Manager

V Woring closely with OSHA and FedEx safety division to ensure facility

and employee processes are within compliance on daily basis

V Scheduling employees day-to-day task and job work functions according

to operational needs

V Ensuring all warehouse functions (shipping, receiving, staffing, and the

processing materials) are conducted in a timely and professional manner

V Strategically coordinating the transporting of freight to/from airport;

loading packages into containers; manifesting dangerous goods to aircraft

and trucks

V Multi-tasking/configuring aircraft loads for outgoing flights and trucks

in a time sensitive manner

V Processing freight for the configuration/on load into aircraft with

precision as to adhere to FAA guidelines and regulations

V Training/coaching/mentoring employees on various GSE equipment, and on

operational rules and route area delivery/pick-up knowledge according to

DOT regulations

1/2000 to 10/2005 City of Memphis Park Services Memphis, TN

Aquatics Center Director II (Full-Time)

V Managed/Operated 2 indoor aquatic facilities

V Managed 16 outdoor aquatic facilities during peak season

V Trained new/returning lifeguards in CPR, WSI and Basic Lifeguard Skills

V Responsible for managing the budget and payroll for over 150 employees

1/1999 to 12/1999 City of Memphis Park Services Memphis, TN

Recreation Center Director I (Full-Time)

V Supervised recreation center daily

V Coordinated/organized annual job fairs with surrounding businesses

V Coached/trained youth of all ages in academic and athletic events

V Responsible for facility attendance, employee payroll and building

maintenance

9/1998 to 12/1998 City of Memphis Park Services Memphis, TN

Recreation Center Staff (Internship)

V Coached/developed youth of all ages in academic and athletic events

V Coordinated/supervised special events during peak summer seasons

V Sourced/recruited eligible participants for recreation center activities

Education

2010 University of Phoenix, AZ Phoenix, AZ

> Masters of Business Administration (December 2010)

2008 to 2009 University of Phoenix, AZ Phoenix, AZ

> Master of Management (November 2009)

1993 to 1998 Grambling State University Grambling, LA

> Bachelor of Science & Supervision (December 1998)

KEY SKILLS

Proficient/familiar with a vast array of programming concepts, training

concepts and technologies including;

V Microsoft Office & Window

(Word, Powerpoint, Excel, & Outlook)

V UNIX & BSD

V PostgreSQL & Oracle

V CDL Qualification with HAZ Mat Endorsement

V CPR Certified

V Lifeguard Certified

V WSI Certified

ACTIVITIES & Interests

Athletics Basketball, Football & Baseball

Skill Sets Motorcycle mechanics

Hobby Collecting & reviewing movies

213 S. MILES . abBEVILLE, la 70510 . Phone 901-***-****

EMAIL: *******@*****.***

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