Registered Nurse Quality Assurance
Resume:
*** ***** ******, ********, ********* *****
LAURA ANDERSON, RN
Phone: 608-***-****
Email: ***********@*****.***
Dedicated, empathetic, and caring nursing professional with a passion for providing the highest level of
quality care to the elderly population. Self-motivated, enthusiastic, with ability to multi-task. Conscientious,
reliable and trustworthy, honest and loyal; deadline and challenge driven. Builds profitable rapport with
patients, families, nursing staff, and all members of the health care team. Patient and methodical; responds
quickly to situations, maintains a calm and reassuring demeanor in the most stressful situations. Possesses
vast knowledge of federal and state regulations. Possesses knowledge of advanced assessment skills and
evidenced-based treatments of diseases and conditions among the elderly population, including wound
assessment and management of acute and chronic wounds. Ability to build, maintain and manage a nursing
team in a long term care setting.
PROFESSIONAL EXPERIENCE
Southwest Health Center Nursing Home September 2012-Present
84-bed skilled nursing facility providing rehabilitation, dementia care, and long term care
CLINICAL INFORMATICS SPECIALIST
Super user for computer software
Update computer software information for ease of clinical use
Wound Care Consulting
Chart audits for regulatory compliance
Schedule and audit MDSs for Medicare and other payment sources to ensure the highest
reimbursement obtained
Education to interdisciplinary team on MDS, Medicare, and Regulatory compliance
Arlington University, Thousand Palms, California September 2012-Present
University assisting in continuing education for nurses
CONTINUING EDUCATION UNIT AUTHOR
Write continuing education units for nurses in the state of California
Coordinate tests with the continuing education unit
Pathway Health Services, White Bear Lake, Minnesota June 2012-Present
Senior health care consulting firm
CONSULTANT
Interim positions including MDS Coordinator and Director of Nursing
Survey Preparedness
Reimbursement/MDS audits
Organizational structural audit
Wound Care Consulting
ManorCare Health Services, Platteville, Wisconsin June 2011-June 2012
99-bed skilled nursing facility, providing post acute rehabilitation and long term care. Part of
The HCR ManorCare Corporation.
DIRECTOR OF NURSING
Coordinate clinical care to all residents in facility
Staff development and education for all levels of nursing personnel
Human resource tasks including hiring and terminating employees
Employee evaluations and coaching and counseling
Supervise nursing staff to ensure quality care is provided
Communicate tactfully and diplomatically with family members and residents
Abuse investigations and reporting
Manage survey process
Participate in sales calls to develop census
Chairperson of Quality Assurance and Performance Improvement Committee
Staffing management using a per patient day system and master schedule
Maintain costs and expenses using preapproved nursing budget
Schedule, complete, and audit MDSs for Medicare and other payment sources to ensure the highest
reimbursement obtained
Write CAA assessments
Write, review, and update careplans
Work collaboratively with Nursing Home Administrator to ensure quality resident care and adequate
staffing is provided
Infection Control Nurse
Wound rounds for facility, educate nurses on wounds, treatments, healing, and prevention of skin
alterations
Review of month pharmacy charges as well as other invoices specific to nursing
Ingle Living Communities, Mount Horeb, Wisconsin May 2004 – May 2011
109-bed skilled nursing facility, providing rehabilitation, dementia care, and long term care with a devotion
to excellence
ASSISTANT DIRECTOR OF NURSING May 2006 – May 2011
Coordinate clinical care to all residents in facility including executing various care initiatives for
optimum resident results
Orient new nursing staff members
Assist with staff development and education for all levels of nursing personnel
Human resource tasks including hiring and terminating employees
Budget development and implementation
Supervise nursing staff to ensure quality care is provided
Manage pharmacy operations from a nursing view including consulting with pharmacists, pharmacy
billing issues, and Medicare Part D
Co-manage 26-bed dementia unit
Active member of facility Behavior Monitoring team, Falls Committee, Safety Committee, Dining
Committee, and Quality Assurance and Improvement Committee
Schedule, complete, and audit MDSs for Medicare and other payment sources to ensure highest
reimbursement obtained
Facility trainer for MDS 3.0, including development of policies and procedures for all sections of the
MDS and education to all disciplines
Worked collaboratively with business office regarding reimbursement and billing concerns
Case management tasks associated with insurance companies
Write care plans and CAA assessments
Serves as facility contact for consultants and Hospice care
Communicate tactfully and diplomatically with family members and residents
Abuse investigations and reporting
Develop and review policies and procedures to ensure current standards of practice are followed
Actively participate in Survey process
Infection Control Nurse
Work collaboratively with nursing team to discuss and identify resident and staff needs
REGISTERED NURSE/PM SHIFT SUPERVISOR May 2004 – May 2006
Provided exceptional nursing care on a rehabilitation unit for residents recuperating from orthopedic,
gastrointestinal, urological, major and minor surgeries, and end of life care
Documented and communicated the care of residents to nursing staff and other shifts
Completed MDSs, care plans, RAP assessments, fall assessments, investigations of unknown origin
Supervised nursing staff.
Quality Compliance rounds
Charge nurse duties for shift
Upland Hills Nursing and Rehab Center, Dodgeville, Wisconsin March 2000 – December 2004
44-bed facility in rural community providing care to residents in a home-like environment
REGISTERED NURSE May 2004 – December 2004
Provided exceptional nursing care for geriatric residents including medication administration,
treatments, documentation, and communication with residents and family
NURSE TECH December 2003 – May 2004
Provided exceptional nursing care for geriatric residents including medication administration,
treatments, documentation, and communication with residents and family under the supervision of a
Registered Nurse
NURSING HOME BILLING COORDINATOR November 2001 – February 2004
Maintained resident personal fund account
Submitted bills and collected payment for nursing home stays from Medicare, Medicaid, insurance
companies, and private pay individuals
Worked collaboratively with nursing department to gather correct information before bill submission
Filed collection claims
Filed correct forms to allow for payment from estates
MEDICAL SECRETARY/STAFF DEVELOPMENT March 2000 – August 2003
Developed and maintained nursing department forms
Maintained medical records
Assisted residents with transportation needs
Assisted with development and maintenance of master nursing schedule
Developed self-learning packets for staff development
Coordinated patient education tools
Actively planned for move to new facility including developing policies to ensure residents and their
belongings arrived safely at new facility
MDS submission
EDUCATION
Strong proponent of continuing education
University of Wisconsin-Madison, Madison, Wisconsin 2009
MASTERS OF SCIENCE IN NURSING with emphasis in Geriatrics, Mental Health,
& Education
Viterbo University, Lacrosse, Wisconsin 2006
BACHELOR OF SCIENCE IN NURSING
Southwest Wisconsin Technical College, Fennimore, Wisconsin
NURSING-ASSOCIATE DEGREE 2004
NURSING ASSISTANT 1995
CERTIFICATIONS
Resident Assessment Coordinator- Certified (RAC-CT) 3.0 2010
Wound Care Certified (WCC) 2012
MANAGEMENT PHILOSOPHY
Leadership through team management and by example. Motivation through positive reinforcement, strong
emphasis on each team member’s contribution to the organization and residents’ quality of life, as well as
each member’s personal satisfaction.
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