Manager Project
Resume:
SANDRA S OLIPHANT
HOUSTON, TX 77063-1239
********.******@*****.***
Summary
I spent the last 9 years as a business analyst gathering user requirements
and converting them to functional specifications that the technical team
used to design and enhance an integrated accounting, customer order and
delivery management system. We converted several legacy systems' data to
the new system. I wrote and processed test plans for the successful
initial conversion, enhancements and acquisition conversions.
Skills
. Strong analysis of user requirements
. Strong writing, listening, organizing, analyzing, and planning skills
. Detail-oriented business process curiosity
. Process improvement application enhancements identification
. Create and process ad-hoc reports
. Analysis of data integrity and creation of correction processes
. MS Office applications and T-SQL
. Define, monitor, execute and close projects
. User documentation and training
Work History
Contract (3 companies) at Service Corporation International Aug. 1999 -
Oct. 2012
Funeral retailer Houston, TX
OUTSOURCE PARTNERS INTERNATIONAL BUSINESS ANALYST
Created ad-hoc reporting and data corrections for trust operations and
compliance, contract and A/R end-user systems. Determined business process
requirements and documented system functional needs. Tested software
builds and patches. Developed test plans, reported and documented bugs and
functional enhancements.
KPMG MANAGER, TRUST PROCESSING
SUPERVISOR, TRUSTPROCESSING
Managed Business Process Outsourcing team of 28. Processed Trust accounts'
deposits and withdrawals for prearranged funeral and cemetery contracts.
Prepared documentation in compliance with state and federal rules and
regulations. Increased accuracy by 30%. Monitored and forecasted trust
cash flow.
RESOURCE STAFFING ACCOUNTANT - AUDIT PREP
Prepared and reviewed bank statements, deposit and withdrawal documentation
to verify accuracy and compliance with regulations. Prepared monthly trust
withdrawals, reviewed and corrected locations' documentation. Improved
compliance to federal and state rules and regulations by reducing errors
over 70%.
Contract at Southern Floral Company Mar. 1999 -
Aug 1999
Floral Wholesaler Houston, TX
RESOURCE STAFFING ACCOUNTANT - G/L
Reconciled the company accounts reducing discrepancies 10%.
PHYSIX Apr. 1998 - Feb.
1999
Start-up medical software firm Houston, TX
PHYSIX ACCOUNTING MGR
Handled General Ledger accounting, Accounts Receivable, Treasury and Cash
Flow
RESOURCE STAFFING ACCOUNTING MGR
Temp to hire position at Physix.
IMPERIAL PLUMBING SUPPLY Apr. 1996 - Jan.
1998
Plumbing supply wholesaler Houston, TX
A/R ACCOUNTANT
Handled invoicing, collections and front counter cash register.
SOUTH TEXAS OILFIELD EQUIPMENT SUPPLY Oct. 1995 - Mar.
1996
Oilfield supply retailer Victoria, Texas
OFFICE MANAGER
Managed accounts payable, payroll, cash flow and taxes.
International Optoelectronics manufacturing firm Jan. 1974 -
Feb. 1992
(4 corporate names) Palo Alto &
Sunnyvale, CA
QEASTUS WORLD-WIDE MIS MANAGER
Responsible for world-wide computer and communications systems. Researched
and approved vendors for corporate computer system network and headquarters
phone system. Project manager for headquarters move with installation of
new phone system and LAN. New network added PCs for all headquarters'
personnel, voicemail and email capabilities with 20% reduction in total 5
year cost. Specified and tested sales contract, accounting, engineering
CAD and production control application systems.
QUALITY TECHNOLOGIES CORPORATION MIS MANAGER
APPLICATION PROGRAMMER
COST ACCOUNTANT
GENERAL INSTRUMENTS CORPORATION MASTER SCHEDULER
BUSINESS ANALYST
MARKET RESEARCH ANALYST
MONSANTO E.S.P. PRODUCT MARKETING ASST.
SALES ORDER SCHEDULER
CUSTOMER SERVICE REP.
A/R CLERK
MANPOWER A/R/CLERK (TEMP)
Education
California State University - East Bay Hayward, CA
BSBA IN PROGRESS (senior)
Major: Business Administration
Option: Finance - primary; Corporate Management - secondary; Operations
Management - secondary
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