Customer Service High School

Aurora Mendoza

*** *. *********, *** *******, Ca 90004 Cell: 310-***-**** ******.********.****@*****.***

Professional Summary

Qualified front desk receptionist with six years in fast-paced customer service and call center

environments. Personable and professional under pressure. While maintaing a friendly and enjoyable

work etiquette.

Skills

Bilingual in Spanish and English Quick learner

Fast Learner Exceptional communication skills

Highly Dependable

Excellent attention to detail

Strong Client Relations

Multitask

Work History

Front Desk/ Receptionist, 02/2006 to 03/2012

La Fitness – 7021 Hollywood Blvd. Los Angeles, Ca 90028

Deliver excellent customer service, at all times.

Administer all reservations, cancellations and no-shows, screen and forward calls, providing

information, taking messages and scheduling appointments. Deal with all enquiries in a

professional and courteous manner, in person, on the telephone or via e-mail. Receive payment

and collecting EFT daily.

Education

High School Diploma: 2005

Hollywood High School - 1521 N. Highland Ave Los Angeles, Ca 90028

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