Customer Service High School
Resume:
Shannon Davis
**** ***** **** ** ******, AL ***** 205-***-**** ****************@*****.***
Objective
Enthusiastic, hard working, resourceful graduate with excellent customer service, time
management and problem solving skills, great counseling abilities, and extensive knowledge
of disabilities. Ability to function at a high level in a wide variety of settings.
Profile
Motivated, personable professional a college degree and a background in customer service and leadership. Talent for
quickly mastering technology. Diplomatic and tactful with professionals and non professionals at all levels.
Accustomed to handling sensitive, confidential records.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated
ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building
skills.
Skills Summary
1. Couseling 5. Computer Savvy 9. Eneretic and organized
2. Self motivated 6. Customer Service 10. Proven leadership abilities
3. Critical Thinker 7. Scheduling 11. Exceptional
4. General Office Skills 8. Casework experience communication skills
12. Strong knowledge of DSM
Professional Experience
TRANSITION COUNSELOR FOR DIVISION FOR BLIND SERVICES
Assist children ages 10 22 with transition into adulthood.
Help consumers and their families with resources available to them.
Counseling and guidance to consumers and their families
Develop Individialized Educational Plans (IEP)
Develop Individualized Plan for Employment (IPE)
Assist with comprehensive vocational evaluation
Complete intake application, preliminary assessment, and refer specific services for each consumer based
on individual needs.
Intern for general caseload counselor
1. Learned SMILE computer system and completed training now have thorough knowledge of the system.
2. Conducted intakes for new consumers.
3. Developed Individualized Plans for Employment with consumers to help them find competitive
employment
4. Faxed release of information to receive medical records for consumers to determine them eligible
5. Completed Assestment page of documented disabilities and to determine level the comsune is disabled
6. Made follow up calls to consumers and set up appointments
7. Entered case work information into SMILE
Customer Service/Marketing/Problem Solving
1. Oversee front office operations and provide impeccable customer service
2. Consistently met and exceeded goals every month
Shannon Davis
3. Gained customers trust to where I became their personal banker
4. Provide detail product knowledge to customers to help improve their needs
intern for substance abuse/mental health counselor
1. Reached out to different treatment facilities such as aletheia house, fellowship house, salvation army,
brother byran’s mission to gain referrals to help those individuals gain competitive employment whom had
successfully completed a drug treatment program and have a minimum of 30 days sobriety.
2. Conducted intakes and requested medical records for consumers
3. Created IPE plans for consumers
4. Assisted with transportation and interview clothing checks to help the consumer get on their feet
Employment History
DEPARTMENT OF ASSISTIVE AND REHABILITATIVE SERVICES/DIVISION FOR BLIND SERVICES
TRANSITION COUNSELOR FEB 2013 PRESENT
ALABAMA DEPARTMENT OF REHABILITATION SERVICES Homewood, AL
Volunteer Jan. 2012 December 2012
REGIONS BANK. – Hoover, AL
Relationship Banker/Retention Specialist/Customer & Acquisition Relationship Outbound Specialist, 2011 to 2012
VIRGINIA COLLEGE ONLINE – Hoover, AL
Admission Associate, 8/2010 11/2010
BEST BUY Hoover, AL
MOBILE CONSULTANT, 2009 2010
OPELIKA HIGH SCHOOL OPELIKA, AL
JV VOLLEYBALL COACH, 2008 2009
Education
THOMAS UNIVERSITY – Thomas, GA
Master of Arts Rehabilitation Counseling GPA: 3.5/4.0
AUBURN UNIVERSITY – Auburn, AL
Bachelor of Science Exercise Science, 2009 GPA: 2.99/4.0
5239 Crowne Chase Pkwy Hoover, AL 35244 205-***-**** ****************@*****.***
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