Manager Customer Service

ELLIOTT HERNANDEZ

**** **** ****** **.

Jacksonville FL 32277

904-***-**** Home

904-***-**** Cell

Demands are growing dependent upon effective managers as the pool of valuable team members slowly

diminishes. To restock, companies need to develop and utilize their own managerial and training assets to augment

expansion and increase productivity. My credentials and experience will contribute value to our company.

I am bi-lingual, a good negotiator and problem solver, and very resourceful in dealing with internal and external

customers. These skills allow me to apply a versatile array of project development and management abilities to virtually

any business environment.

My experience includes the following areas:

• Account Receivable / Collections

• Account Analysis

• Commercials /Collections

• Staff Development

• Cash Flow Management

• Budget Implementation

• Training & Development

• Administration

• Client Relations

• Project Management

• Contractor Management

• Regulatory Compliance

• Report Processing

• Excellent Sales Skills

I easily adapt to new working environments and my approach quickly discovers to increase productivity and

obtain operational efficiency. I welcome the opportunity for an interview to further show how my skills and experiences

are a perfect match for the positions.

Thank you very much for your time and consideration. I hope to hear from you soon.

Sincerely,

Elliott Hernandez

ELLIOTT HERNANDEZ

7359 Lawn tennis Ln.

Jacksonville FL

904-***-**** Home

904-***-**** Cell

Objective

Financial services professional seeks full-time position that will allow me to use my leadership,

organizational and technical skills in the following departments: corporate planning and workflow,

finance, accounts receivables and customer service.

Skills and Activities: Microsoft office, MSP, LPS, DARES calculator, NACA, creative problem-solving, strong work

ethic, thorough researcher with detailed analysis, commitment to teamwork, asset and portfolio allocation abilities,

energetic goal setter with an enthusiastic attitude; avid cyclist, golfer, soccer and tennis player.

Areas of Expertise

• Strong Negotiation Skills- Establish and negativities settlement with very large companies and customers

• Staff Development- Creating a manual

• Training & Development - Training new personal and monitor collectors on a daily basis

• Cash Flow Management- Reduction of the delinquency accounts

• Account Analysis- Analyze the major accounts for better results before being transferring accounts to

Location or offices.

• Project Management- Origination major accounts before being transferred to a new collector

• Account Analysis- reviewing accounts for problems and resolving all the problems under account and

monitoring the account for better results

Professional History

2011 to the preset-Homeward Residential Jacksonville Florida as a Home Retention Specialist-Bilingual,

• Review all vital documents and process accounts for HAMP and non-HAMP modifications.

• Handles multiple aspects of underwriting default loan files, including: obtaining and updating,verification documentation, reviewing loan terms for compliance with investor and servicer guidelines.

• Leverages underwriting tools, i.e. income calculators, waterfall applications and risk layering to analyze

applicants’ financial status, credit and hardship to determine feasibility of granting loan modifications.

• Responds to inbound calls and customer voice mails in timely manner in accordance with departmental

expectations and timeframes.

• Reviews and processes all workout decisions to verify that the terms are in the best interests of the

customer and investor; provides alternative terms and justification for changes to loan terms

2009 -2011 Wells Fargo in Jacksonville Florida as an Agent for collection center In Jacksonville,

• Collecting Mortgage and Retail accounts.

• Handling accounts pass due and resolving the problems for better service

• Helping customers to resolve their problems

• Collecting all tips of loans and commercial accounts

2002 to 2009 - Crowley Maritime in Jacksonville Florida, as Commercial Collector

• Handling major commercial accounts in the USA and for all Central America

• Resolving billing and collection problems

• Training new personal and monitory daily work

1999 to 2002- Crowley American Transport in Jacksonville Florida as Commercial Collector

• Handling major commercial accounts in the USA and for all Central America

• Resolving billing and collection problems

1997 to 1999- Auto Credit of Florida, Inc, Jacksonville, Florida as Customer Account represents

• Calling all pass due accounts

• Signing new contracts for new customers for the companies,

• Relocation of all the accounts being moved to main office In Florida

• Handling all bi-lingual accounts.

1997 to 1997- The Florida Times Union, Jacksonville Florida a Circulation Manager...

• Handing the circulation and service

• Sales and collection for part of Jacksonville.

1979 to 1997- El Nuevo Dia Inc. as a District Manager.

• Supervising the circulation, sales and collection for part of Puerto Rico.

• Had 4 supervisors and 16 union employees and 150 subcontractors of Puerto Rico.

• Signing new subcontractor and signing service contract.

Academic Expertise & Additional Training

Technical College of San Juan, Associate in Computer Science

University Inter-American of Puerto Rico, Bachelors Degree Accounting

Other courses taken are

Manager Development & Evaluation

Team Administration

Labor Legislation & Employment Interviews

Sales & Quality Service

Manager Participation

Personnel Development

Contact this candidate